Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2019 sur Hotels
Bien dans l ensemble
Manque juste un micro ondes dans la chambre
Commentaires de Gestion de l’hôtel
4 juill. 2019 par Manager, Gestion de l’hôtel
We can't thank you enough for sharing your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Rhage, We appreciate you choosing to stay with us. If you have any feedback to share about your recent experience, please don't hesitate to reach out to us. We value your input and aim to make every guest's stay exceptional.
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice accommodations and breakfast room. Staff was attentive, professional and courteous. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Cathy,We are delighted to hear that you enjoyed our accommodations and breakfast room, and that our staff provided attentive, professional, and courteous service during your stay. Your positive feedback is greatly appreciated. If you have any further comments or suggestions, please do not hesitate to reach out to us.
par un voyageur
Uncomfortable conversation
Publié le 16 août 2024 sur HotelsEverything was as expected.
Breakfast: food restocker/helper did an awesome job
Front desk:
- young guy was great and very nice
- young lady was nice as well
My only concern is, we've always remembered having housekeeping coming in daily to restock, fix our bed, throw our trash. One day we left late and had our door sign "do not disturb" we thought that since we left late, we would let them know that the room is ready to be cleaned just in case they had passed our room already.
We kindly told the young lady at the front desk that "we're just letting you know, our room is ready to be cleaned, fix the bed and all that" she replied with a mild disbelief look "didn't she clean your room yesterday?" looked over to another lady and asked her the same question. The lady answered with an expression with a mild scoff saying "did you need your sheets changed again?" We replied "no, just to fix the bed, take the trash out.... if you can and only if you have the time". She replied "yeah, i have the time" while looking down on the desk. Then we thanked them.
It was pretty straightforward, but since we don't know how their housekeeping situation, we thought that we should just let them know so we'll have a clean room when we come back. It just felt like we did something wrong or we were bothering them, and that made the conversation uncomfortable, even though we said it all with a smile and a "sorry to bother you" type of tone.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback with us. We appreciate your positive comments about our breakfast service and front desk staff. We apologize for any discomfort you experienced during your interaction with our team regarding housekeeping services. Your input will be shared with our management for further review and to ensure better communication in the future. We hope to welcome you back for a more seamless stay.
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Bonnie,We are delighted to hear that you had a pleasant stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions to share. We look forward to welcoming you back in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
Staff at front desk was EXTREMELY RUDE when checking in! Pet smell was so strong on top of the spray they tried to hide it with it cased a major asthma attack for me! Would never recommend it!
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Debra, We strive to provide excellent service to all our guests and regret to hear about your experience. Your feedback will be shared with our team for improvement. It's important for us to address all concerns to enhance our guest experience.
par un voyageur
Publié le 14 août 2024 sur Expedia
Just fine!
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Kristal,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Bonnie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 12 août 2024 sur Expedia
It would be nice to have more of a variety of breakfast food options!
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager, Gestion de l’hôtel
Hello Rose,We appreciate your feedback on the breakfast selection and will share it with our team for future improvements. Your satisfaction is important to us, and we strive to enhance our guests' experience.
par un voyageur
Publié le 12 août 2024 sur Expedia
The property is in desperate need of TLC
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Julie, We appreciate your feedback and will share your comments with our team for future improvements. Thank you for staying with us.
