Note fondée sur 796 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Hotels
très bien, dommage que l'isolation phonique soit légère (si le voisin parle fort on entend tout)
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear ERIC,Thank you for your positive feedback, and we're pleased to hear that you had a good experience overall. We apologize for any inconvenience caused by the light sound insulation. We'll certainly consider it as we continuously strive to enhance the comfort of our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 26 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2020 par tf, Gestion de l’hôtel
Thank you for staying with us and for the positive comments.
par un voyageur
Publié le 20 août 2024 sur Expedia
The parking lot was a bit grungy and the bedding made my body itch. My son got bit but some bugs, and had trouble sleeping. The room also smelled like old cigarette smoke.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear michael,Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the parking lot, bedding, and room odor. Your comfort and well-being are important to us, and we apologize for any inconvenience caused. We'll address these concerns with our team to ensure improvements are made. We hope to provide a more comfortable stay for you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Marcelino,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Lack of customer service. I was also given a room that was booked. The issue was resolved, but it was an inconvenience. I can tell they lack workers, which lacks customer service.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dalia,We apologize for the inconvenience you experienced with your room assignment and the lack of customer service. We understand how frustrating it can be when things don’t go as planned, and we regret that you faced these issues. Your feedback about staffing and service will be addressed to improve our operations. We appreciate your patience while the issue was resolved and hope to provide a smoother experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Hallan,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Over all it was good. just wish it had more different breakfast options or different foods everyday. The pool definitely needs an upgrade, it doesnt look like the picture posted on google maps.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear you had a good overall experience. We appreciate your suggestions for more variety in the breakfast options and will consider this for future improvements. We also take note of your comments about the pool and will review it to ensure it meets expectations. We hope to provide an even better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
The room was impecable but the swimming area was not maintained properly
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Hector,Thank you for sharing your feedback. We're glad to hear you found the room impeccable. However, we apologize for the issues you encountered with the swimming area. Your comments will be forwarded to our maintenance team to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear cyril,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Property is old and in need of renovation, found a cockroach and worm in the room (I have pictures to prove it). They charge you if your child is older than 10 for the “breakfast “ but they ration the food like your in prison.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alvaro,We are sorry to hear about your experience. We appreciate your feedback and take these concerns seriously. It's disappointing to learn about the issues with cleanliness and the breakfast service. Renovations are in our plans, and your input will help us prioritize improvements. We strive for a better experience for all our guests and will address these concerns promptly.Sincerely, Hotel Manager
