Note fondée sur 746 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Hotels
très bien, dommage que l'isolation phonique soit légère (si le voisin parle fort on entend tout)
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear ERIC,Thank you for your positive feedback, and we're pleased to hear that you had a good experience overall. We apologize for any inconvenience caused by the light sound insulation. We'll certainly consider it as we continuously strive to enhance the comfort of our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 26 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2020 par tf, Gestion de l’hôtel
Thank you for staying with us and for the positive comments.
par un voyageur
Publié le 30 juin 2024 sur Expedia
The staff was really friendly and accommodating. The room was nice. Bathroom needs to be updated, but it wasn’t too bad. Bed and pillows were comfy. Only complaint is the waffle bar is not really a waffle bar… not terrible, but definitely not a bar
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jera,Thank you for your kind feedback! We're glad to hear you found our staff friendly and accommodating and enjoyed the room's comfort. We appreciate your suggestion about updating the bathroom and will consider it. We apologize for any confusion regarding the waffle bar and will work on improving it. We hope to welcome you back for an even better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback and for choosing to stay with us! We're delighted to hear you had an enjoyable experience overall. Your comments are invaluable to us as we strive to continuously improve our services. We look forward to welcoming you back soon!"Sincerely, Hotel Manager
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary j,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anthony,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Corey,Thank you for your stay and the glowing 10-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
The room smelled like unwashed bodies.
Upon mentioning that to the front desk, I was given a container of air freshener to spray in the room. The light on the bed stand didn’t work. I asked for the light to be fixed, and it was not in three days.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sunny,We apologize for the inconvenience you experienced during your stay. Your feedback about the room odor and the light issue is concerning, and we regret that we did not address these issues promptly and effectively. This is not the level of service we aim to provide, and we are investigating what happened to ensure it does not recur. Please accept our apologies for the inconvenience caused. We appreciate your feedback and hope to have the opportunity to improve your experience should you choose to stay with us again in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
Does not even give extra towels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear PRATIKKUMAR,We apologize for any inconvenience you experienced regarding the availability of extra towels. Your comfort is important to us, and we will address this issue with our team to ensure better service in the future. We appreciate your input and hope to have the chance to improve your experience on a future visit.Sincerely, Hotel Manager
par un voyageur
Publié le 19 juin 2024 sur Expedia
Staff was friendly, property grounds poor condition, uneven grounds cement black top broken, unkept grounds, needs an overhaul as asthetics are non existent as far as plants, flowers, trees, pool looks dingy and no shade, lady making the waffles no smile very unfriendly looking, scrambled eggs are made in water with no flavoring of butter, salt or pepper sausage not fully cooked, other than that waffles delicious, juice, coffee, oranges, cereal all good. Breakfast could use just a little more flavor and cooking, I do appreciate that it is a full breakfast.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sandra,Thank you for sharing your detailed feedback. We apologize for the shortcomings you experienced regarding the property grounds and breakfast offerings. Your observations about the condition of the grounds and lack of aesthetic upkeep are noted, and we will address these areas to enhance the overall appearance and experience for our guests. We appreciate your positive comments about the friendly staff and certain breakfast items. Your input regarding the breakfast flavors and cooking will be taken into consideration for improvement.Sincerely, Hotel Manager
