Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,6 Service et personnel
2,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amazing Place
Publié le 9 janv. 2023 sur HotelsThis was an amazing place!
par un voyageur
Publié le 7 nov. 2019 sur Expedia
par un voyageur
Dissapointed at the reception.
Publié le 24 sept. 2019 sur HotelsHi i booked online with hotels.com only to find out that when we arrive at the hotel its fully booked, we almost slept in the car and ended up sleeping in a place we didn't like it.So how can i rate a place i didn't sleep in? I ended up in a reception.
par un voyageur
Publié le 18 févr. 2019 sur Hotels
Overall experience TERRIBLE! Hotel is still new and a LOT of amenities are still outstanding
Commentaires de Gestion de l’hôtel
21 févr. 2019 par Maye Khuluse, Gestion de l’hôtel
Dear Mandy,
Thank you for taking the time to share your valuable feedback regarding your recent stay at Aloe Lifestyle Hotel.
It is unfortunate to hear that we were not able to meet your overall expectations and that you felt disappointed by your experience. We would like to sincerely apologize for the concerns you have raised, and we will be sure to address these matters going forward. We are sorry for any inconvenience that you may have endured during this time.
Thank you once again for your review. We hope that you will give us another opportunity to provide you with a memorable stay.
Kind Regards,
General Manager
par un voyageur
Publié le 6 janv. 2019 sur Hotels
Very new hotel but was not ready to host. Took more than 45min to get a room on check in date - they had not even prepares for our arrival yet arrived at 22H00 with kids. Rooms had no bins, no towel racks and no soap rack, not even a glass for water.
On departure day, left without breakfast as the restaurant had no staff, took more than an hour just to get drinks. Because of time constraints, we left without breakfast and the kids were too hungry.
Yet till today no response or formal apology from th establishment.
The infrastructure is lovely but their service delivery leaves little to be desired - inexperienced staff who still require lots of training.
Commentaires de Gestion de l’hôtel
21 janv. 2019 par Front Office Manager, Gestion de l’hôtel
Dear Guest
Thank you for taking the time to share your feedback with us.
We are disheartened to hear that your stay at our hotel did not meet your expectations. We are sorry for the challenges you faced and we apologize for any inconvenience you may have experienced.
We hope that you will consider this as a one-time occurrence and not the usual standard of service with which we strive to provide our guests.
We look forward to welcoming you again in the future.
Kind Regards
