Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Parfait de A à Z.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Dear Stephanie,Thank you so much for sharing your experience with us and for your kind words.The team can't wait to welcome you back!Kind regards,Natàlia RamonFront Office Assistant Manager
par un voyageur de FEUCHEROLLES
Publié le 23 mai 2024 sur Expedia
par un voyageur
Séjour fantastique
Publié le 17 oct. 2023 sur HotelsSi l'hotel est un peu loin du centre de Marbella en voiture, il est idéalement situé au bord de la mer.
L'endroit est magnifique pour se détendre et s'amuser.
Le clientèle visée est une clientèle relativement jeune et aisée (musique au bord de la piscine notamment).
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Javier del Pozo, Gestion de l’hôtel
Dear Jérôme,Merci for choosing us on your recent stay in Costa del Sol!I am extremelly happy to read that you enjoyed our facilities and atmosphere of our beach resort. A positive review is as important as anything to us and gives us the reassurance that we are doing things the right way!Thank you again for taking the time to submit the review and we hope to welcome you back in the future.Sincerely,Javier del PozoFront Office Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
We were offered an upgrade at a cost ! Hard sell by the ‘welcome person’ We explained we have vip access. Although rooms were available we were not offered an upgrade other than a paid for upgrade. Also they tried to charge for valet parking. We did get that removed from the bill.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Natalia Ramon, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to share your feedback with us.To enhance our guests' experiences, we’re pleased to offer special rates on suite upgrades when available, though these are not complimentary to ensure fairness for guests who have booked suites at the full rate.As for our valet service, it is available at an additional charge of 35 per night. Given our quiet, residential location with accessible free parking nearby, valet and underground parking are optional amenities for those seeking added convenience, and the charge is included in the final invoice only if used.Thank you again for your insights. We hope you enjoyed the rest of your stay!Warm regards,Natàlia RamonFront Office Assistant Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Excellent as always
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Natalia Ramon, Gestion de l’hôtel
Dear Stuart,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such an enjoyable stay with us.We can't wait to welcome you back!Kind regards,Natàlia RamonFront Office Assistant Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
On arriving the immediate warmth of the welcome from the staff was infectious. They were so helpful and attentive. The place is so clean and tidy. Both restaurants are of a good standard plenty of choice for both Breakfast and Dining on an evening. The Pool and Beach bars are very good for Lunch and Drinks. The beds both around the pool and on the beach are very comfortable. On the downside their are a few things around the pool that can be improved. The first is the music. It is more suited to a much younger clientele. We did voice this and to be fair to the Hotel they addressed the situation for the last few days. Their is also an area where you have to reserve the beds at an extra charge. We found that Non Residents were coming in especially on a weekend and taking over those particular areas. I did suggest to the hotel to consider relocating these beds also where you lay around the pool you do not get the sunshine for the whole day. We found the beach to be the perfect location where the bar and beds are less than two minutes from the pool area and much more peaceful.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Natalia Ramon, Gestion de l’hôtel
Dear Michael,Thank you so much for your detailed feedback and kind words! We’re delighted to hear that our team made you feel warmly welcomed and that you enjoyed the quality of our restaurants, as well as the comfort of our pool and beach facilities. It’s always our aim to create a vibrant yet relaxing atmosphere, so knowing you appreciated these aspects is fantastic.Regarding the poolside music, we’re pleased we could adjust it during your stay, and we genuinely appreciate your feedback. As a lifestyle hotel, we strive to create a lively ambiance throughout the day, though we understand that everyone’s preferences vary. Your input helps us find that balance, and we’ll keep working to ensure that our music enhances everyone’s experience.Thank you also for your thoughts on the reserved poolside beds. We’re always considering ways to improve, and your suggestions help us fine-tune our approach.It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards,Natàlia RamonFront Office Assistant Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Natalia Ramon, Gestion de l’hôtel
Dear Markus,Thank you for sharing your experience with us, we are glad to know that you had a beautiful stay in METT Hotel & Beach Resort, Marbella-Estepona!We can't wait to welcome you back soon!Kind regards,Natàlia RamonFront Office Assistant Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Guest Experience Ambassador, Gestion de l’hôtel
Dear Eliezer,Thank you so much for sharing your experience with us.We are sorry to know that you did not enjoy your experience in METT Hotel. We are concered about this rate as it is not the feedback we normally receive, and that was the reason we were trying to contact you without luck.Please note that constructive comments can help us to improve and we would like to have a more detailed feedback from you.Would have been great to know, during your stay, your feeling to be able to improve it, as the satisfaction of our guests is our main priority.Kind regards,Natàlia RamonFront Office Assistant Manager
