Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juill. 2024
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jason,We're sorry to see that your experience was not entirely satisfactory. We strive to provide an exceptional stay for all our guests, and we would love to learn more about how we can improve. Please feel free to share any specific feedback with us directly, so we can address any concerns you may have had. We hope to have the opportunity to welcome you back and provide a better experience in the future.
par un voyageur
Publié le 29 juin 2024 sur Expedia
This is an extended stay property and there was nothing g to indicate it. No hairdryer, no coffee maker that worked, no silverware.
The door didn’t shut properly, and it was bent at the bottom and top. In no way was it sound-proof.
The staff were friendly, but they can’t do much to change the place.
Oh, and it was well over 100$ for the night. My advice: avoid it.
Commentaires de Gestion de l’hôtel
29 juin 2024 par Manager, Gestion de l’hôtel
Hello Stacey,We appreciate your feedback regarding your recent stay at our property. Our team strives to deliver excellent service and we regret if any amenities did not meet your expectations. Your comments will be shared with the relevant departments for further review. Thank you for mentioning the friendly staff. Guest satisfaction is a top priority for us, and we take all feedback seriously to enhance our guest experience.
par un voyageur
Publié le 27 juin 2024
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Guest,Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
par un voyageur
Publié le 26 juin 2024 sur Expedia
eat. Very welcoming and helpful about anything I could need. I’ll definitely be back.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Marc, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
par un voyageur
Publié le 25 juin 2024 sur Expedia
I was very pleased with the room and amenities.
What is highly valued by me is safety- I’m a solo woman traveling with motorcycles and a MTB on an open trailer. Although, like any California city, there is a homeless population , the hotel parking lot is illuminated like it’s daytime. So , I therefore , felt I and my motos were safe.
The room was quiet , clean, firm mattress, and a good value . Very nice.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sunny,We're thrilled to hear that you enjoyed your stay with us! Ensuring our guests feel safe and comfortable is a top priority, and we're glad that our well-lit parking area provided you with peace of mind for your motorcycles and MTB. It's great to know that you found our rooms quiet, clean, and equipped with a comfortable mattress, reflecting our commitment to providing excellent value. We look forward to welcoming you back for another pleasant stay.
par un voyageur
Publié le 24 juin 2024 sur Expedia
It's not the nicest area (right off the highway, at the edge of downtown, a bit gritty), but it's conveniently located and the lodging itself was perfectly nice.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Ben,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our hotel's location and are glad to hear that despite its urban setting, you found our accommodations comfortable and convenient. We understand that our proximity to the highway and downtown area may not appeal to all guests, but we strive to provide a welcoming and pleasant stay for everyone who chooses to stay with us. Your comments are valuable to us as we continually work to improve our guests' experience. Should your travels bring you back to the area, we hope to welcome you again for another enjoyable stay.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager, Gestion de l’hôtel
Hello DK, We're sorry to hear you didn't fully enjoy your stay. If there's anything specific you'd like to share with us to improve our services, please don't hesitate to reach out. We value your feedback and would love the opportunity to make things right for you.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Clean, large room. Comfortable bed. Something metal under the bed, squeaked a bit, while getting in and out, but not a huge issue for me.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Elinore!We're delighted to hear that you found our rooms clean and spacious, and that you enjoyed the comfort of our beds. Providing a comfortable and relaxing environment for our guests is always our top priority, and we're thrilled that you had a positive stay overall.We appreciate your feedback regarding the minor issue with the bed, and we apologize for any inconvenience caused. Our team continuously strives to maintain our facilities to the highest standards, and we will certainly address the matter to ensure that all aspects of our guests' experiences are flawless.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Clean, updated, pretty noisy and the light outside back bed from was very bright lighting up the room despite blinds drawn
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Travis!Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel to be clean and updated, as we take great pride in maintaining a high standard of cleanliness and ensuring our accommodations are modern and comfortable for all our guests. Your feedback regarding the brightness of the light outside the back bed is valuable to us, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we will look into ways to address this issue to enhance the overall comfort of our rooms. We appreciate your patronage and hope to welcome you back for an even more enjoyable experience in the future.
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Yvonee!We are grateful for your flawless review. That you had a fantastic stay at our hotel makes us very happy. Your excellent review is evidence of our team's commitment to providing outstanding customer service and ensuring visitors have an enjoyable stay. We look forward to seeing you again soon and keeping up our high standards. Please don't hesitate to provide us with any specific comments or recommendations in the future.
