Note fondée sur 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Room were renovated and quite nice but the area is not that great
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Marc,Thank you for sharing your feedback! We're excited to hear you enjoyed the renovated rooms and found them to be quite nice. Our team works hard to ensure our accommodations are comfortable and modern for our guests. We appreciate your honest input regarding the area and will take your comments into consideration as we continuously strive to improve. We're glad you had a pleasant stay with us and hope to welcome you back soon!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Ned,I appreciate you taking the time to express your thoughts. It appears that we did not live up to your expectations during your visit, which I know may be upsetting. We appreciate you pointing out the areas where we may do better, since our aim is to give our guests an even better experience. We value your feedback and will take care of the issues you brought up to make sure you have a more relaxing visit in the future.
par un voyageur de Salt Lake City
Publié le 13 oct. 2024 sur Expedia
Wouldn’t stay here again. Parking was tight and often nonexistent. Had to ask for clean linen. Very dark around the area and lots of vagrants
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Deanna,Thank you for your feedback. We understand how frustrating it can be to deal with tight parking and the inconvenience of having to request clean linen. Your concerns about the area's safety are also important to us. We appreciate your comments, as they help us improve the experience for our guests. We hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The staff at our checkin was very helpful and actually taught us about albino redwoods and how to find one, which we followed his instructions and got to see it in person! If not for him, we would have totally missed out on this once in a lifetime experience. 5 stars to the staff. As for the fscility, our room was clean but there was this smell of strong cleaner and/or mildew maybe during our 2 night stay that kind of burnt my throat and nostrils while we were in the room, so that made it a little miserable but overall we're pleased with our stay.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Andrea,Thank you for sharing your experience! We're thrilled to hear that our staff made such a positive impact on your stay by sharing their knowledge about the unique albino redwoods. It's wonderful that you had the chance to see one in person—what an unforgettable experience! We're glad you found your room clean, but we apologize for the unpleasant odor you encountered during your stay. We truly appreciate your feedback and will work to address this issue. We hope to welcome you back for another visit filled with great experiences!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Mauricio, We're pleased to see that you had a positive experience. If there's anything we can do to make your next stay even better, we'd love to hear from you. We look forward to welcoming you back!
par un voyageur de Reno
Publié le 8 oct. 2024 sur Expedia
This was the second time I stayed here, the first was in June of 2024 my daughter and I spent a week. It was very pleasant,clean , great staff. This time my husband and I stayed for two nights in Oct 2024. The person at the desk was curt and unfriendly. I had to call today a week after our stay to get the security deposit refunded, as I was say thank you he hung up on me. I won't stay there again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Loretta,Thank you for taking the time to share your experience. It’s clear that your recent stay didn’t meet the expectations set during your previous visit. I appreciate your kind words about the cleanliness and staff from your first stay, but I'm sorry to hear about the unwelcoming service you encountered this time. It's important to us that all our guests feel valued, and your feedback regarding the security deposit issue will help us improve. We hope you might consider giving us another chance in the future.
par un voyageur de Maple Valley
Publié le 8 oct. 2024 sur Expedia
Ive hear the town use to be a nice little place to visit, Not any more. Homeless, druggies, mentally ill people walking down the street screaming all night, camping on sidewalks and generally not a place you would want to visit.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Paul,Thank you for your review. I understand that your experience was affected by the challenging situation in the area, and it’s disappointing to hear that it impacted your stay. We want our guests to feel safe and comfortable, and I appreciate you bringing this to our attention. Your feedback is important as we strive to improve the experience for all our guests. We hope you might consider visiting again in the future under better circumstances.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit. Natalie #team6
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This may only aply to the ADA rooms. There are no stands for a suitcase. They said it is unsafe to put them in ADA rooms. There is no coat rack and no hangers. There is only one bedside table on one side of the bed. It has no drawers. There are no drawers in the room for clothing. The sink in the bathroom has absolutely no counter, and slopes so you can't set a cup or toothbrush on it. The only place flat in the bathroom is the toilet seat. Parking is very limited with narrow spaces, and a big truck was parked in the one handicapped space.
Besides that, the bed and pillows were fine and the staff as helpful as corporate policies allowed them to be.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Loren, Thank you for sharing your feedback. We appreciate your kind words about our staff and are glad you found the bed and pillows comfortable. Your comments regarding the room amenities and parking situation have been noted for future improvements. We strive to ensure all our guests have a comfortable stay and will take your feedback into consideration for the betterment of our services.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Gabriele, Your excellent experience with us makes us happy. It's rewarding to know we met your expectations and made your stay exceptional. Hope to see you again!
