Note fondée sur 624 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 5 juin 2022 sur HotelsQuartier pas top. Accueil de Danny sympathique. Eureka ville décevante. Motel vieillot. Cher pour la prestation. Le frigo a gelé nos produits au lieu de les rafraîchir.
Commentaires de Gestion de l’hôtel
9 juin 2022 par Manager, Gestion de l’hôtel
Hello Jacques,
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
par ANNE de Paris
bon rapport qualité prix
Publié le 1 sept. 2015 sur HotelsTrès bien, le patron très arrangeant et gentil
par un voyageur
Publié le 1 sept. 2024 sur Hotels
The Motel is clean enough. The area is in Old Town. Some homeless sleeping around on the streets when going out for morning walks. Motel check-in process is done "remotely" via cameras and scanners.I never saw a physical person, just on camera. On the day of check-out, I did see a maid. There is no daily maid service in the room. Everything was fine for the price point!!.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello michael,We appreciate your feedback and are glad to hear that you found the cleanliness satisfactory. Our check-in process is designed for convenience and efficiency. We regret any inconvenience caused by the presence of individuals in the vicinity. Your overall positive experience means a lot to us at the motel.
par un voyageur de auberry
Publié le 30 août 2024 sur Expedia
Will not be staying there
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello larry,We regret to hear that you were not satisfied with your recent stay. Your feedback is valuable to us, and we will share it with our team for further improvements. If you have any further comments or concerns, please feel free to reach out to our management team directly. We appreciate you taking the time to share your experience with us.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Town House Inn Management, Gestion de l’hôtel
Dear RussellLinda,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Sincerely,Town House Inn Management
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Monique,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We value your input to ensure we provide the best experience for our guests.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Monique,We're thrilled to hear you had a great stay with us! If you have any suggestions or concerns, please feel free to reach out to us directly. Looking forward to welcoming you back soon!
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello David,We are happy to hear you enjoyed your stay with us! If there is anything we can do to make your next visit even better, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur de Seattle
Publié le 20 août 2024 sur Expedia
It's an old property in a not-so-great area of town, as it's right across the street from the county jail. It's also very old construction, with the second floor (where the rooms are located) and parking area supported by pole and beam construction, which is exceptionally unsafe in earthquakes. I had to reset the air conditioner twice overnight by recycling the power to get it to work.
But the worst is the check-in and check-out process. The owner has chosen to use a kiosk staffed by offshore customer service reps, and the entire check-in process is done through a monitor and camera. There's no local staffing of the front desk. It felt impersonal, and left me wondering what might occur in the case of an actual emergency.
I cannot recommend this property. There are plenty of other options in Eureka.
Commentaires de Gestion de l’hôtel
21 août 2024 par Town House Inn Management, Gestion de l’hôtel
Dear Steve,Thank you for your feedback. We sincerely apologize for your recent experience. While our property is older, we prioritize guest safety and comfort and are continuously working on improvements. We regret the issues with the air conditioner and understand the frustration with our check-in process. Our goal is to provide convenience and security, but we are evaluating ways to make the experience more personal and efficient. Your concerns about the location and construction are noted, and we appreciate your input as it helps us address areas for improvement. We hope you’ll consider giving us another chance in the future.Sincerely,Town House Inn Management
par un voyageur
Condemn this place
Publié le 19 août 2024 sur HotelsThis hotel is outdated, had a hole in the wall, dirty carpet. I did not feel welcome, the hotel called me while driving to adk when i was i going to show up. They called me around 11 & said i couldn't check in until 3. Not sure why they needed to know what exact time I was arriving. The AI check in machine was a bit off, & again not friendly. Said if i damaged the room i would have to pay for it. I am a 54 yr female that has NEVER been charged for ANY room that i stayed at. Highly offensive. Would not ever recommend or stay here again. Honestly needs to be condemned. Spring in the bed was poking me, pillows were flat & over used. I do believe i deserve some time of compensation for it. I left without sleeping & at before 1am as i felt it was a dirty room that wasn't safe
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Amanda, We are sorry to hear about your experience and apologize for any inconvenience you faced during your stay. We value all feedback and will address your concerns with the relevant teams to ensure our guests receive the high standards of service we strive for. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.
