Ratings based on 135 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 22, 2023 on Hotels
Comment from Hotel Management
Jul. 31, 2023 by ap, Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business.
by A traveller
Posted Dec. 23, 2021 on Hotels
Amazing time!
Comment from Hotel Management
Dec. 26, 2021 by ap, Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business
by A traveller
Posted Nov. 12, 2021 on Hotels
Comment from Hotel Management
Nov. 15, 2021 by ap, Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business
by A traveller
Posted Jul. 7, 2021 on Hotels
Comment from Hotel Management
Jul. 8, 2021 by Management, Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business.
by A traveller
Posted Dec. 9, 2020
Comment from Hotel Management
Dec. 11, 2020 by Management , Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business.
by A traveller from Indiana
Posted Oct. 24, 2020 on Expedia
I didn’t like our room because it totally smells like smoke and old. When we turn on the ac, the bad smell started to spread out. Thank goodness I don’t have asthma.
Comment from Hotel Management
Oct. 27, 2020 by Management , Hotel Management
we apologized for your stay. I like to know what room number did u stay. that way we can check out room because we can not find out what room did you stay.
by A traveller
Posted Oct. 11, 2020 on Hotels
It was a decent place to stay.
Comment from Hotel Management
Oct. 14, 2020 by Management , Hotel Management
we greatly appreciate the time you took to share your experience and again we appreciate your business.
by A traveller
Totally Disgusting and Disappointed
Posted Sep. 24, 2020 on HotelsThis hotel is the most disgusting i have ever been to. A customer in front of me complained when she went to her roon to find out the room that was supposedly ready, had not even been cleaned. The lobby was dirty. I will not take a chance on staying in a room that possiblycould have not been cleaned, or the bed remade without even changing the linen, the outside was dismal, trash in the parking lot. The employee was very rude, Demanded a cash deposit of 50.00 for my stay instead of charging my card. I explained i do not carry cash while traveling due to possible theft. She still demanded, i asked to have the reservation canceled and i call the company with no apologies, discounts, or a refund. I will never stay at another America's best again, and i encourage others to find another place to stay. This was more like a pay by hour facility rather than a hotel that they claim to be.
Comment from Hotel Management
Sep. 29, 2020 by Management , Hotel Management
We apologize for any perceived rudeness. We charge an incidental deposit of $25, not $50, to all guests. We require it to be a cash deposit because we frequently have cards denied when we try to charge for any incidentals.
by A traveller
asty/scared
Posted Aug. 16, 2020 on HotelsGun shots in the middle of the night and burnt bed sheets and cobwebs
Comment from Hotel Management
Aug. 20, 2020 by Guest Relations , Hotel Management
Dear Elizabeth,
Thank you for taking the time to notify us of your experience. We are very sorry that we failed to provide the excellent stay that so many travelers depend on us for. The area around our property is generally safe, so we apologize that you had concerns.
Housekeeping has been made aware of your comments so that any issues can be addressed immediately.
We cannot change the past, but we hope that you will consider staying with us again in the future so that we can provide the relaxing and enjoyable stay that you deserve.
by A traveller
Posted Feb. 28, 2020 on Expedia
My wife and daughter heard mice in the walls during the night. Although we booked the room for 3 people, there was only 1 bath towel. The TV eould not get any channels when we turned it on. The breakfast only had drinks and cereal, not even any toast or sweet rolls. The walls were in bad shape. The only good things were the resposiveness of the staff, and the room was quiet. We were also upcharged for two beds instead of one.
Comment from Hotel Management
Mar. 4, 2020 by General Manager, Hotel Management
Thank you for recognizing our friendly service and peaceful surroundings. However, we're sorry for the in-room issues you had and that the breakfast did not suit your preference. The feedback you shared has been forwarded to the entire team and our pest service for review and resolution. Please give us a chance to deliver a more relaxing stay for you in the future.
