Note fondée sur 652 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2024
Bathroom needed serious cleaning & we never got a hot shower because the water never got hot! And we had ANTS in our room 😳 all over window sill and heater below window...for $240 no thank you!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par GM, Gestion de l’hôtel
Dear Jeannie, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay with us on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. I apologies for the inconvenience.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Very sweet and professional lady at the front desk. Janelle or Janae (I'm sorry, I can't recall her name) was awesome.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GM, Gestion de l’hôtel
Dear Bobbi, thank you for taking the time to do a review. It helps us to better serve our guests. I will share your review with the staff. Hope to see you soon in the near future. Safe travels.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest, thank you for taking the time to do a review. We appreciate your business and your feedback. It helps us to better serve our guests. Hope to see you again in the near future.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest, thank you for taking the time to do a review. We appreciate your business and your feedback. It helps us to better serve our guests. Hope to see you again in the near future.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The entryway was full of bird poop and the eaves of the hotel was home to a lot of bird nests. I let the front desk know in the morning that one of the lights was out in my bathroom. Also that morning there was a bug running laps in the hall light fixture. If I saw that the night before I would have left.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par GM, Gestion de l’hôtel
Dear Ms. Marsha, thank you for your response. We do apologize for the Clif Swallow issue. They are a protected species, and there is a huge fine it they are bothered while nesting. It is a hard battle to keep them away. We work at cleaning it daily with unsuccessful results. We hope at some point you give us the opportunity to better serve you again in the near future. Safe travels.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Mr. Dan, thank you for your review. We appreciate your business. Hope to see you again soon.
par un voyageur
Visiting Casper
Publié le 18 juill. 2024 sur HotelsWe were traveling with a pet so reserved a pet room. Our initial room had a terrible odor so the front desk changed our room immediately. New room was fine though a bit noisy. Had to bring our pet out for a bathroom break in the early morning while it was still dark and there were no outdoor lights on. Thought this place was a bit pricey for the conditions.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par GM, Gestion de l’hôtel
Dear Ms. Cindy, thank you for the review. We do apologize for the inconvenience of the lighting. There was a transformer that blew out. Light company did try to take care of it as quickly as possible. We hope to see you again in the near future. Safe travels.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par GM, Gestion de l’hôtel
Dear Guest, we are happy that your stay with us was an enjoyable experience. We hope to see you again. Safe travels.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
The lady at the counter was the nicest person.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par GM, Gestion de l’hôtel
Dear Sherry, thank you for the review. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback. Hope to see you again soon. Safe travels.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Was a bit frustrated with the breakfast.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par GM, Gestion de l’hôtel
Dear Mr. Tim, I am happy to see that most of your stay was good. We do apologize for the inconvenience of breakfast you disliked. We appreciate your feedback. It helps us to better serve you. Hope to see you again. Safe travels.
