Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 janv. 2023 sur Hotels
Good Stay. Missing a desk in the room and the Wirless password has an issue the first day.
Commentaires de Gestion de l’hôtel
16 mars 2023 par Brian Thomas - General Manager, Gestion de l’hôtel
Vincent,I'm sorry you had some issues with a missing desk and our WiFi service during your stay. I hope you will give us another chance to show you that your stay was not the norm!
par un voyageur
Publié le 9 août 2024 sur Expedia
Cynthia was exceptional
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you, Iftekhar, for your wonderful feedback! We’re delighted to hear that Cynthia provided exceptional service during your stay. I’ll be sure to share your kind words with her and the rest of our team. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Parth at front desk was excellent.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you, Iftekhar, for your positive feedback! We’re glad to hear that Parth provided excellent service during your stay. I’ll be sure to share your appreciation with him and the team. We look forward to welcoming you back in the future!
par un voyageur
Publié le 6 août 2024 sur Expedia
The staff upon check-in was not very friendly and the first impression of the hotel and the room was not very good. Pool hours didn't open until 10:00 am in the morning, and had to 'sign-out' towels to use in the pool. Everything we asked for made it seem like we were thieves looking to steal from their hotel. Continental breakfast was okay and staff there was lovely.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for your feedback, Kristy. I apologize for the unfriendly reception at check-in and the impression you received during your stay. We strive to provide a welcoming environment, and I regret that we fell short. Your comments about the pool hours and towel policy are noted, and we will review these practices to ensure they don't impact our guests' experience negatively. I'm glad to hear you enjoyed the continental breakfast and appreciated the staff's service. Thank you for bringing these issues to our attention, and we hope to improve and provide a better experience in the future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you, Jose, for your perfect rating! We’re thrilled to know you had a great stay with us. Your feedback is greatly appreciated, and I will be sure to share your positive comments with our staff. We look forward to welcoming you back soon!
par un voyageur
Publié le 5 août 2024 sur Expedia
Specifically picked this hotel for the pool. It was closed 3 of 4 days, and when it did open there was glass in the bottom of the pool. Our toilet was leaking from the bottom and was somehow so hot it was leaking condensation from the lid. Pretty disappointed
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for your feedback, Alexa. I sincerely apologize for the inconvenience caused by the pool being closed and the safety concern with the glass. Additionally, I'm sorry to hear about the issues with the leaking toilet. These are not the standards we aim to uphold, and I will be addressing these matters with our maintenance team immediately to ensure they are resolved. We understand how important these amenities are to your stay, and we regret falling short of your expectations. Thank you for bringing these issues to our attention, and we hope to have the chance to provide a better experience in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
I liked that when they cleaned the room they really cleaned the room. Some hotels are whatever about it but here it looks like the cared. Place is a little run down but it's nice. I would definitely stay again.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for your feedback, Eduardo. I’m glad to hear that you appreciated the thorough cleaning of your room and that it made a positive impression. We strive to maintain a high standard of cleanliness, and it’s great to know that our efforts are noticed. While we acknowledge that some areas of the property are showing their age, we are continuously working on improvements. We look forward to welcoming you back for another stay soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
Catd kept getting canceled
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for your feedback, Johnathan. I apologize for the inconvenience you experienced with your key cards. We will look into this issue to understand what went wrong and to prevent it from happening in the future. Your feedback is important to us, and we hope to provide a smoother experience during your next stay. If there’s anything else we can assist you with, please let us know.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This hotel was gross, there were used towels in the bathroom and stains on the floor. It was loud and I wouldn’t recommend.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for sharing your feedback, Samantha. I sincerely apologize for the condition of your room and the disturbances you experienced during your stay. This is not the standard of cleanliness or comfort we aim to provide, and I will address these issues with our housekeeping and maintenance teams to ensure they are resolved. We value your feedback and hope you might consider giving us another chance to provide a better experience in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I didn't like the fact that they did not refund my deposit after reassuring me they assured me they would
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Landyn Curley - General Manager, Gestion de l’hôtel
Thank you for your feedback, Rita. I apologize for any confusion or frustration regarding the deposit. After reviewing your account, I can confirm that your deposit has been returned. Please allow a few business days for the transaction to reflect on your statement, depending on your bank’s processing time. If you have any further concerns, please feel free to reach out directly. We appreciate your feedback and hope to welcome you back in the future.
