Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Greg, Gestion de l’hôtel
Luis - We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Like that it had a kitchenette. No pots, pans, plates are utensils, though.
Disliked hope loud it is. You can hear anyone and everything outside. Appliances and furniture very old and falling apart. Building is clearly relatively new but poorly kept. Has a lot of long-term tenants. Hallways stink from lack off/ poor ventilation. TV is not smart. Bed is not comfortable.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Greg, Gestion de l’hôtel
Simmone, Thank you for leaving a 3-star review! We appreciate your feedback. If you would like to discuss your experience, please contact us directly. We value your business and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Staff service so mean
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
Thuong, Thank you for leaving a 3-star review! We appreciate your feedback. If you would like to discuss your experience, please contact us directly. We value your business and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
You get what you pay for! Loved our stay and would definitely stay there again
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
Hi Angelica, Thank you for leaving a 5-star review! We're thrilled that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
HI Manuel, Thank you for leaving a 5-star review! We're thrilled that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
There was a huge dent in the washroom door, the chairs had all of its leather peeled off, and the room smelled of very strong chemicals.
For the price I paid, I would expect the rooms to be in better conditions.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
Campbell, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Thanks--great kitchen, great say!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
Hi Pete, Thank you for leaving a 4-star review! We're delighted to hear that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Was not what we expected. Should’ve been a relatively new building but poorly managed and maintained. Demographically not suitable for families.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
Alwain, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
par un voyageur
Publié le 30 août 2024 sur Expedia
I booked to arrive late at night. Received an email that front desk would soon close. This was a problem because I had a car load of belongings to unload because the area is known for auto break ins and thefts.
When I called she said they had no doubles, which I had reserved several hours previously but that she didn't have any way to contact me (she could have through Expedia chat).
After a conversation, she said she had another reservation which hadn't shown and would give me that.
When we arrived, she couldn't find luggage carts. Offered me the bins housekeeping use for dirty laundry. I said I couldn't use those and please cancel my reservation rather than offer me the other person's reservation. She did, but then wouldn't give me anything documenting that they didn't have my room and that they didn't have racks provided for luggage. Of course, then the hotel denied my refund. Expedia tried hard to help resolve this for me.
I will also add that this hotel seems also to provide possibly low cost or transitional housing, which may be an important service, but also meant that late at night there were people hanging around the hotel that made me feel possibly unsafe. Not the best area to stay in if you can drive a little further north to Arlington, the crime rates are lower.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Greg, Gestion de l’hôtel
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
par un voyageur
Publié le 26 août 2024 sur Expedia
A few homeless when I arrived. Grateful for good parking lot lighting. Staff awesome. Room nice
Commentaires de Gestion de l’hôtel
27 août 2024 par Greg, Gestion de l’hôtel
Diana - Thank you for leaving a 4-star review! We appreciate your feedback. If you would like to discuss your experience, please contact us directly. We value your business and look forward to welcoming you back in the future.
