Note fondée sur 255 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The accommodations presented on the internet are misleading. The swimming pool was only partially filled and contained debris. The room itself was in a state of unsanitary conditions, with vomit, urine, and pubic hair present throughout the bathroom. Additionally, the television, remote control, and microwave were inoperative. The premises also exhibited an infestation of bed bugs. I cannot endorse a stay at this establishment.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tayler,Thank you for your feedback. We take your concerns seriously and will address the issues raised with our team. Ensuring a clean and functional environment is our priority, and we are committed to making the necessary improvements. Your input will help guide us in maintaining a better experience for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
par un voyageur
Bed Bugs
Publié le 25 sept. 2024 sur HotelsWell im just gonna say this. Bed Bugs!!!!!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We understand your concerns regarding bed bugs, and we take this matter very seriously. Please know that our hotel conducts regular pest control inspections to maintain a safe and clean environment for all our guests. We are committed to addressing any isolated incidents promptly.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Linda,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,We are overjoyed to receive your 5-star rating! Thank you for selecting our hotel and taking the time to provide such positive feedback. We work hard to ensure that our guests have a positive experience, and we're thrilled to hear that your stay exceeded your expectations. We hope to see you again in the future and provide another pleasant stay. Thank you for your outstanding rating!Sincerely, Hotel Manager
par un voyageur
Frist time staying and it was great
Publié le 15 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Charlotte,Thank you for the perfect 10/10 rating! We’re thrilled to hear your first stay was great. We look forward to welcoming you back for another fantastic experience!Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
We didnt stay at the Red Roof Inn...got checked in and was out of there within 10 minutes because there were NO TELEVISION, CABLE TV NOR INTERNET. ENDED UP DRIVING TO GREENVILLE (30 miles north) and checking into another hotel - Quakity Inn and Suites. Red Roof Inn is supposed to refund my Capitol One credit card back for the 2 nights they charged me .
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jerry Mackie,We apologize for any inconvenience. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. Sincerely, Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
I didn’t stay there, when i arrived I was told that their televisions are not working . So I went elsewhere. I couldn’t pay my money and the tv not working
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Laverne,Thank you for sharing your experience. We understand your decision and apologize for the inconvenience. We are working to resolve the issue with the televisions to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RED ROOF INN EVERGREEN and I are saddened to see your 210 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
