Note fondée sur 247 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
I didn’t stay there, when i arrived I was told that their televisions are not working . So I went elsewhere. I couldn’t pay my money and the tv not working
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Laverne,Thank you for sharing your experience. We understand your decision and apologize for the inconvenience. We are working to resolve the issue with the televisions to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RED ROOF INN EVERGREEN and I are saddened to see your 210 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Had no tv, broken lamp shades, no towels, no flushing toilet, no shower curtains. Only thing was bed and ac
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Jeremy,Thank you for taking the time to tell us about your stay at the RED ROOF INN EVERGREEN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of a TV, the broken lamp shade and the issue with the toilet is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Stay at your own risk....
Publié le 9 juill. 2024 sur HotelsI will not stay there again. The end!!!!
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Frank,We appreciate your feedback. Our team strives to deliver the highest standard of service to all our guests, and we deeply regret that your experience did not meet your expectations. Your feedback is crucial to us, and we would be grateful for the chance to learn more about the specifics of your experience to identify our shortcomings. We kindly ask you to contact us to discuss this further and help us enhance our services. We hope you will give us another opportunity to serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Ali, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EVERGREEN and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Staff was nice but TVS NOT WORKING, hot water not working, dirty floors.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,Thank you for your feedback. We're glad you found the staff nice. We apologize for the issues with the TV, hot water, and dirty floors. We'll address these problems promptly to improve your experience.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juin 2024 sur Expedia
Swimming pool not available to swim in
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Scott M,Thank you for your rating and feedback. We apologize for the inconvenience caused by the swimming pool being unavailable. We understand how important this amenity is for our guests and are working to ensure it is in top condition. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Francisco,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Horrible place!!
Publié le 17 juin 2024 sur HotelsHorrible! Couldn’t even stay! Started with the key not opening the door. Clerk moved us to another room. Left after being in the room 1/2an hour. No television. No light in the bathroom! Two of the three lights over the sink burnt out. Took a shower in the dark. Walked out of the bathroom, picked up my clothes and ten roaches ran out from under my clothes. Roaches were in the drawers, on the beds. Couldn’t stay there!! They wouldn’t refund my money!!! Willie at the front seat was very apologetic!!
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Christine,We are sorry to learn about your experience and take your feedback very seriously. The issues you have described are not indicative of our standards, and we are taking immediate action with our team to address them. Your recognition of Willie's assistance is appreciated. We are dedicated to resolving these issues and ensuring a superior experience for our guests moving forward.Sincerely, Hotel Manager
par un voyageur
Publié le 16 juin 2024 sur Expedia
No tv service, dirty bath with water not draining out bath tube ,bedbuds,noise outside and no response from front desk. Service was horrible
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Edna,We apologize sincerely for the unacceptable experience you had during your stay. Your feedback about the lack of TV service, cleanliness issues, noise disturbance, and unresponsive front desk is deeply concerning to us. We will investigate these matters promptly to address and resolve them. Sincerely, Hotel Manager
