Note fondée sur 419 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel bien placé, pas pour les maniaques ...
Publié le 1 nov. 2016 sur HotelsAccueil très sympathique, très à l'écoute.
Propreté des chambres et des couloirs à améliorer .
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The property was very close to town but in a nice quiet area. The rooms were excellent and everything of high quality. The pub itself was lovely, a very cool and unique place to stay.
Commentaires de Gestion de l’hôtel
13 août 2024 par Russell Binning, Gestion de l’hôtel
Hi Nicola,Thank you for this review. We try our best to aim for the high quality and excellent standard for our rooms. We hope you come back and visit our cool pub and hotel soon.Kind regards, Kirsty AM
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Our check in was lovely, as was the waitress service at breakfast but for £260 the room was in a poor state and definitely not worth the money paid. We have written an email to the property to explain our disappointment. The room was dirty and in need of some immediate maintenance and we had no hot water at all during our stay (had cold showers for our daughters graduation) We reported this but received no response at all. The poor breakfast waitress was running around trying to do everything in her own at 8:30am in the morning. Absolutely not £260 of accommodation I’m afraid. Beautiful building but not looked after or maintained.
Commentaires de Gestion de l’hôtel
13 août 2024 par Russell Binning, Gestion de l’hôtel
Hi Laura, I'm really sorry about the inconveniences during your stay. We appreciate the patience of all our guests during our boiler break down. I will check in with head office to discuss your email and hopefully be able to fix some of the points you've mentioned. Congratulations to your daughter for her graduation. Thank you for taking the time to give us this feedback.Kind regards, Kirsty AM
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM , Gestion de l’hôtel
Hi Peter,Thank you for the full marks, hope to see you again
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM , Gestion de l’hôtel
Thank you for taking the time to review us
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM, Gestion de l’hôtel
Hi Monnie, Thank you for the full marks, hope to see you again
par un voyageur
Cute & Cosy
Publié le 28 juin 2024 sur HotelsLovely room, super comfy bed with quality amenities & furnishing. As a solo traveller I was a bit uncertain about no night staff/security but I felt safe & secure in the end. Would stay again
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM , Gestion de l’hôtel
Hi, Thank you for this review. I'm glad you felt safe and secure as a solo traveler and had a comfy stay in our lovely rooms. Look forward to seeing you again
par un voyageur
Publié le 19 juin 2024 sur Hotels
Beautiful room and in a nice location. Friendly staff and helpful :)
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM , Gestion de l’hôtel
Hi Sivambigai, Thank you for the full marks and beautiful words about the room and our friendly staff hope to see you again
par un voyageur
Publié le 18 juin 2024 sur Expedia
Lovely stay, Ive stayed at citygate a few times and always very happy.
The rooms are clean but cosy, with a luxury feel
Commentaires de Gestion de l’hôtel
22 juin 2024 par Russell Binning, Gestion de l’hôtel
Hi Rebecca, Thank you for the kind words about our cosy rooms and 5 starsLook forward to seeing you again soon.Many thanks Rus
par un voyageur
Publié le 6 juin 2024 sur Hotels
All good. Rooms nice and tidy Sky to a bonus
Breakfast was nice
Only downer was I was locked out of room due to door lock battery dead and had to move rooms for my second night. I was only out of my room for 20-3ins so again. On issue, staff did what t
Commentaires de Gestion de l’hôtel
23 août 2024 par Kirsty AM, Gestion de l’hôtel
Hi Craig, Apologies about the card machine battery dying, I hope he staff fixed the issues quickly for you. Glad you had a good stay with our Sky and breakfast
