Note fondée sur 505 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024
par un voyageur
Publié le 29 sept. 2024
Check-in was after 3 pm, but room wasn't ready at 3:30 pm because it still needed to be "cleaned." When finally entered room, there were poop stains in the toilet, clumps of hair in tub and on bathroom door. Layer of dust on all flat surfaces in room. Bottoms of white sox were black within minutes of walking on the floor. Some sort of alarm or machinery let out a very loud tweet in the stairwell across the hall every minute for the entire time there. Breakfast was only muffins and granola bars.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during check-in and the unacceptable condition of your room. Cleanliness is a top priority, and we clearly missed the mark. We are addressing these issues with our housekeeping team to ensure such oversights do not occur again. We also regret the noise disturbance from the stairwell and the limited breakfast offerings. Your comments are valuable as we strive to improve our guest experience, and we will be reviewing our processes to make sure these issues are resolved. We appreciate your feedback and hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely, Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Poor customer service
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Paul,We are sorry to hear about your experience with our customer service. Providing excellent service is a top priority for us, and it is disappointing to learn we did not meet your expectations. Your feedback will be reviewed with our team to ensure improvements are made. We apologize for any inconvenience caused and hope you consider giving us another chance to provide a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Good place to stay
par un voyageur
Publié le 18 août 2024 sur Expedia
They are charging incidental without even a damage
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Ankit, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel management
par un voyageur
Publié le 17 août 2024 sur Expedia
par un voyageur
Publié le 17 août 2024 sur Expedia
The hallway on the second floor smelled like fish/trash it was disgusting. The rug was so dirty in the room my white socks were brown!
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Karla, Thank you for sharing your feedback. We regret to hear about the unpleasant odors and the condition of the rug in your room. This is certainly not the standard we aim to uphold. Please be assured that your comments have been shared with our team to address these issues promptly. We appreciate your feedback as it helps us improve. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
par un voyageur de Glen Burnie
Publié le 15 août 2024 sur Expedia
The staff needs much better training.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Douglas, Thank you for your feedback. We sincerely apologize for the experience you had with our staff. Providing quality service is a priority, and your comments highlight areas that need improvement. We will address these concerns with the team to ensure better training and service in the future. We value your input and hope you’ll give us another opportunity to provide a more positive experience.Sincerely,Hotel Management
