Note fondée sur 656 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2024
The refrigerator in our room was warm when we came in. Staff said to hit the arctic blast button which cooled it down after about an hour. Arctic blast shuts off after 2 hours, so we had no refrigeration the rest of the night and discovered that in the morning. Staff said they would replace, I hope so.
Commentaires de Gestion de l’hôtel
5 janv. 2025 par General Manager, Gestion de l’hôtel
Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the refrigerator in your room. We understand how important it is to have a properly functioning fridge, especially during your stay, and we regret that it did not meet your expectations. We are glad to hear that the Arctic Blast feature helped initially, but we understand how frustrating it must have been when it turned off after two hours. Please rest assured that our team will ensure the refrigerator is replaced as promised, and we are working to address this matter to avoid similar issues in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back soon with a more seamless experience.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete a survey about your recent visit to our property. We hope to see you again!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete a survey about your recent visit to our property. I am pleased to see you enjoyed yourself. We hope to see you again!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete a survey about your recent visit to our property. We hope to see you again soon!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay at our property. I sincerely apologize you were not satisfied with your stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay at our property. I am pleased to see you had an enjoyable stay. We look forward to seeing you again!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The staff were very friendly, our room was very clean and quiet.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to comment about your stay at our property. I am pleased to hear you had an enjoyable stay. We look forward to seeing you again!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Our stay was great, the only thing I had a minor issue with was the kids running around the halls at night but I’m sure they just were excited. After 11 I didn’t hear any noises. 10/10 would stay again!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to comment about your stay at our property. I am pleased to hear you had an enjoyable stay. We look forward to seeing you again!
par un voyageur de Quincy
Publié le 20 sept. 2024 sur Expedia
The property was very well managed. I loved their customer service!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to comment about your stay at our property. I am pleased to read you enjoyed your experience. We hope to see you again!
par un voyageur
Disappointed twice
Publié le 12 sept. 2024 sur HotelsI’ve stayed at this hotel twice. The first time in 2023 there was a dirty washcloth on the shower curtain that fell on me when I went to take a shower. Since it was my last day there I chose to leave that evening and drive home. I told the front desk and they refunded me $50. This time 2024 (stupid me) no wash cloth incident but the vent was caked with dust and wasn’t working. The location is very convenient when I go to visit my son, but I’ll look for other options next time.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to let us know about your experience while staying with us. Your experience with the cleanliness of your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Housekeeping department to ensure these issues do not occur again in the future.
