Note fondée sur 297 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing
Publié le 20 août 2024 sur HotelsCheck in person who wasn’t welcoming couldn’t operate computer because he didn’t have a login access and had to phone another member to use their password
Never gave us any verbal info about breakfast times/location etc. when we asked about dinner in restaurant he was very vague. Breakfast was a shambles only one person working in room doing everything the buffet wasn’t replenished
e.g no juice,milk, pastries, jam.Some guests were also clearing tables to sit down as the waitress couldn’t do everything. Wasn’t her fault she should’ve had help. The dinner in restaurant was good and the room had a very comfortable bed
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Julie Reed Hotel Manager, Gestion de l’hôtel
Thank you for reviewing you stay at Brome Grange Hotel. Since your review the hotel is in the process of employing and training additional staff which will address all of your concerns. I am pleased that you enjoyed your evening meal and that you found the bed very comfortable.
par un voyageur
Perfect for a base hotel when travelling
Publié le 16 août 2024 sur HotelsTired hotel but with renovations being started. Reception staff could not have been more helpful. Restaurant and kitchen staff very understaffed and not very professional
Commentaires de Gestion de l’hôtel
17 août 2024 par Kali, Gestion de l’hôtel
Hi Mandy, thank you for your review. All feedback is very important to us so we are able to give further training where needed.We hope to see you again.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Kali, Gestion de l’hôtel
Hi Nick.Thank you for your review,we hope to see you again.
par un voyageur
Publié le 10 août 2024 sur Hotels
The staff were very helpful.
Commentaires de Gestion de l’hôtel
17 août 2024 par Kali, Gestion de l’hôtel
Hi Simon.Thank you for your 10 * review. We hope to see you again.
par un voyageur
Nice and comfortable
Publié le 2 août 2024 sur HotelsNice comfortable room in a good location.
Commentaires de Gestion de l’hôtel
17 août 2024 par Kali, Gestion de l’hôtel
Hi Simon.Thank you for your lovely review, we hope to see you again.
par un voyageur
Publié le 1 août 2024 sur Expedia
Booked through this website and was the biggest mistake ever !!!! Ended up paying twice for the property and Expedia cancelled my stay the afternoon of my stay and didn’t tell anyone .. this was because I changed dates and then changed back as I had the right dates … I even called the hotel three times that week and even in the same day and they told me that my booking was all good ! I get there on that day and get told that I have to pay again . I drove 120 miles and couldn’t say no as it was my sister birthday .. so I ended up paying 350 for two nights in a cheap hotel … not happy and will never use this company again o will make sure all social media sees this as it’s a disgrace …
Commentaires de Gestion de l’hôtel
17 août 2024 par Kali, Gestion de l’hôtel
Hi Paul.Thanks for sharing your feedback. I'm sorry to hear you had a frustrating experience, but i really appreciate you bringing this to my attention. We are looking into the issue and hope to resolve it promptly and accurately.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Kali, Gestion de l’hôtel
Thank you for your review, David. Hope to see you again soon.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Kali, Gestion de l’hôtel
Hi James, thank you for your rating. All feedback is highly appreciated. Hope to see you again
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kali, Gestion de l’hôtel
Thank you for your 10 out 10 review Marcus. We hope to see you again soon.
par un voyageur
Interesting Hotel, Great Value
Publié le 22 juill. 2024 sur HotelsSmall hotel with a quirky layout (all the better for that).
Next to a main road but is remarkably quiet despite this. Location is very good for the race track at Snetterton.
Friendly staff who were always helpful. Judging by a couple of comments there was a new chef when we were there and they seemed to be adjusting to the menu. Food was well prepared but some descriptions on the menu were open to interpretation (gnocchi with summer vegetables sounded great but the vegetables were lacking).
Another slight niggle was that there was not vegetarian sausages option on the breakfast menu which is unusual.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kali , Gestion de l’hôtel
Thank you for taking time out to express your experience with us at Brome grange, all feedback is appreciated and worked on to improve guest satisfaction. Vegetarian sausages are now on the menu. Hope to see you again soon.
