Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Nice resort but I Didn’t like the service. Women workers need to learn customer service skills and I felt like we weren’t being treated the same as other guest.
We’re Samoans and felt like because we’re Samoans it’s okay to be served last.
We went for breakfast and it was empty, ordered our food and then another family came (palagi). Food came out and they got served first even though we were first. Same for the fiafia night - time to serve food and the worker came and stood in front of our table and told the other guest food was ready and then walked off.
Felt very uncomfortable and annoyed that I paid a lot of money to stay at this resort only for our family to be treated like this.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sara, Gestion de l’hôtel
Talofa JaneThank you for reviewing our property.First of all, I would like to offer my sincere apologies to you and your family for the behaviour you encountered with our staff. We do not condone or accept this behaviour towards our customers and especially our own Samoan people. Everyone is to be treated equally within our premises and we are sorry we fell short of this hospitality during your stay.Please accept my apologies once again to you and your family. I will look into this matter and re-train my staff again to avoid any similar future incidents.With all due respect
par un voyageur
Publié le 14 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Gabriella , Gestion de l’hôtel
Thank you Kate for your review!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Staff are very helpful and friendly. Rooms are clean and spacious. We would definitely stay again.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Fabulous fales, staff and food. The property was lovely with a great outlook. It was tidy and the gardens beautiful and also clean.
par un voyageur
Publié le 31 août 2024 sur Wotif
Needs an update, a good clean and staff needs improvement, breakfast the same daily, limited choise, poor quality
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gabriella , Le Lagoto Resort, Gestion de l’hôtel
Talofa Wibo, Thank you for taking the time to review our property. We will take on your feedback to help us improve our services and facilities and we do hope you give us another chance again in the future.
par un voyageur de Thames
Publié le 12 août 2024 sur Expedia
Overall excellent
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gabriella, Le Lagoto Resort, Gestion de l’hôtel
Fa'afetai lava Sabrina for taking the time to review us on Expedia. We hope to welcome you back to our small island again in the near future.
par un voyageur
Publié le 8 août 2024 sur Expedia
We had four really wonderful days at Le Lagoto. The staff were so welcoming. The meals were delicious. Beach and pool were really nice. It’s in a nice location in Savaii, and it’s a lovely place to come back to after a day of exploring.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gabriella, Le Lagoto Resort, Gestion de l’hôtel
Talofa Stephanie, We appreciate you taking the time to review our property. Our team are delighted to hear of your experience and makes us happy to do what we do here in our small island of Savaii.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gabriella, Le Lagoto, Gestion de l’hôtel
Fa'afetai lava Brogan for rating us on Expedia. Our team appreciates it !
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Awesome beach and great food and service at Le Lagoto. We’ll be back!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gabriella, Le Lagoto Resort, Gestion de l’hôtel
Fa'afetai lava Lloyd for taking the time to rate us on Expedia! We are grateful and appreciate the rating as it delights us when our guests enjoy a holiday in our small island of Savaii
