Ratings based on 740 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 29, 2024 on Expedia
Same as above.
by A traveller
Posted Aug. 28, 2024 on Expedia
It was a great place for staying while on business trip
Comment from Hotel Management
Aug. 28, 2024 by Hotel Management, Hotel Management
Dear Ed, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay while on your business trip and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are here. Sincerely,Hotel Management
by A traveller
Posted Aug. 25, 2024 on Hotels
by A traveller
Posted Aug. 23, 2024 on Expedia
Nice hotel. Pricey but that’s Alaska.
by A traveller
Posted Aug. 18, 2024 on Expedia
by A traveller
Posted Aug. 13, 2024 on Hotels
by A traveller
Posted Aug. 10, 2024 on Expedia
Dirty and old.
Comment from Hotel Management
Aug. 11, 2024 by Hotel Management , Hotel Management
Dear Joanna, Thank you for sharing your feedback. We're sorry to hear about your concerns regarding the cleanliness and condition of our property. We are committed to maintaining a high standard for our rooms and facilities and will address these issues with our team. Your comments are valuable to us as we work to improve our services. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 10, 2024 on Hotels
by A traveller
Basic older hotel
Posted Jul. 25, 2024 on HotelsVery limited items in room with kitchenette. I had to ask for a couple plates, glasses, cups. No hair drier in room. Otherwise clean and nice laundry room.
Comment from Hotel Management
Jul. 26, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your great comments about our clean and nice laundry room, which made your stay pleasant! However, we apologize for not fully meeting your expectations during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our guest experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Also, we instructed them to inform them about the kitchenware policy during check-in. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
by A traveller
only for emergency stay
Posted Jul. 17, 2024 on HotelsOkay for emergency stay but not one for a planned stay. very poorly maintained
Comment from Hotel Management
Jul. 18, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
