Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Franktown
Publié le 8 déc. 2024
The facility was clean and well maintained. The staff was very friendly and welcoming.
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Anne, We are pleased you enjoyed our staff's warm, friendly welcome. Thank you for sharing your wonderful review of the La Quinta Inn & Suites by Wyndham Fairbanks Airport with other visitors to our hotel.
par un voyageur
Publié le 19 nov. 2024
Wow. Not a good stay. We traveled for 10 hours and came to the hotel as soon as we landed. We had a lot of luggage and started to make ourselves at home in our room. After about an hour, the room was not cooling down so we called the front desk. Maintenance came up and determined the thermostat was broken so they offered us another room. Very inconvenient after just getting settled but we also didn’t want to sleep in a sauna. We packed everything up and headed to our new room. I went first and dropped the first load of stuff off. When I came back a second time, our key wouldn’t work and both of our phones were in the new room. I went to the front desk and got a different key. It didn’t work. Went back down to the front desk and requested maintenance to come up. They messed with it for 15 minutes and determined the key reader was broken. Meanwhile we are just sitting in the hall in our pajamas. They then went to get some tool and that didn’t work. They then went to get a new battery. They ended up having to give us their master key because it still barely worked after that. This was a 2 hour ordeal after we just traveled all day. The hotel itself and the staff were nice.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Erica, Please accept our sincerest apologies for the rocky beginning of your stay at our hotel. We are grateful for your patience as we worked to resolve the issues you encountered. We are glad we could eventually get the lock and room keys to work in unison. We hope you will join us in the future for a worry-free experience.
par un voyageur
Publié le 1 oct. 2024
Close to airport. Staff was excellent!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
We are glad you enjoyed our hotel's convenient location to the airport, Susan. Thank you for your wonderful review.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you, Darren, for the 10-star rating! We are glad you enjoyed a wonderful experience at the La Quinta Inn & Suites by Wyndham Fairbanks Airport.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you, Ardian, for the excellent rating. We are happy your recent experience at the La Quinta Inn & Suites by Wyndham Fairbanks Airport exceeded your expectations, and we hope you will visit us again soon.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
The staff of the La Quinta Inn & Suites by Wyndham Fairbanks Airport strives to provide the best possible experience for our guests. We hope you will return to stay with us again.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Jannel, We are delighted you enjoyed the comfortable rooms and excellent service at the La Quinta Inn & Suites by Wyndham Fairbanks Airport. We look forward to hosting another great stay for you.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you for an excellent rating, Paul. We are glad you enjoyed an awesome stay at the La Quinta Inn & Suites by Wyndham Fairbanks Airport.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
While the staff was nice, they didnt follow through on any of our requests. We literally called or stopped by the front desk daily to ask for hsk and for new towels. Each afternoon returned to our room never being cleaned or given fresh towels. Ended up having to call again and many times we had to head to the front desk for clean towels.
The breakfast was the exact same everyday (5 days in a row) plus the 2 yogurt machines were broken the entire time. They would run out of fresh fruit, biscuits and gravy or breads and bagels and I would have to ask if they had more, some days they did some days we went without. Most days things were cleaned up before the end of the meal times, no oatmeal, coffee or juice 15min before end of service time.
The lobby coffee machine was hit or miss if it was working.
One of the elevator was also hit or miss as to if it was working.
The bathroom shower grout was moldy some places black and that orange color.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
I apologize for the issues you experienced at our hotel, Debra. We should have explained the housekeeping policy more clearly during your check-in. We are happy to service rooms for our guests if they request it at the front desk; I will ensure that these requests are promptly communicated to the housekeeping supervisor. We appreciate your patience as we restock the more popular breakfast items. We strive to offer a variety of menu selections at all times. We hope you will allow us to provide you with a better experience at our hotel in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
We were excited to see your excellent rating for the services and comfort of the La Quinta Inn & Suites Fairbanks, Abigail. We hope you will return to stay with us again.
