Note fondée sur 875 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 nov. 2024
Wow. Not a good stay. We traveled for 10 hours and came to the hotel as soon as we landed. We had a lot of luggage and started to make ourselves at home in our room. After about an hour, the room was not cooling down so we called the front desk. Maintenance came up and determined the thermostat was broken so they offered us another room. Very inconvenient after just getting settled but we also didn’t want to sleep in a sauna. We packed everything up and headed to our new room. I went first and dropped the first load of stuff off. When I came back a second time, our key wouldn’t work and both of our phones were in the new room. I went to the front desk and got a different key. It didn’t work. Went back down to the front desk and requested maintenance to come up. They messed with it for 15 minutes and determined the key reader was broken. Meanwhile we are just sitting in the hall in our pajamas. They then went to get some tool and that didn’t work. They then went to get a new battery. They ended up having to give us their master key because it still barely worked after that. This was a 2 hour ordeal after we just traveled all day. The hotel itself and the staff were nice.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Erica, Please accept our sincerest apologies for the rocky beginning of your stay at our hotel. We are grateful for your patience as we worked to resolve the issues you encountered. We are glad we could eventually get the lock and room keys to work in unison. We hope you will join us in the future for a worry-free experience.
par un voyageur
Publié le 1 oct. 2024
Close to airport. Staff was excellent!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
We are glad you enjoyed our hotel's convenient location to the airport, Susan. Thank you for your wonderful review.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
George, Thank you for the awesome rating! We are glad your La Quinta Inn & Suites by Wyndham Fairbanks Airport experience was first-rate, and we look forward to sharing our hospitality with you again.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Room service not consistent in that one night my room was cleaned but all the other nights of my four night stay got none.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you, Richard, for your review. We are happy to schedule housekeeping visits for guests at their invitation. If no other arrangements are made, we will service rooms on the third day. I am sorry the cleaning policy was not explained better at check-in. We hope you will enjoy another visit to our hotel in Fairbanks again.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you for the positive rating. We look forward to hosting another visit for you at our location in Fairbanks.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Late check in went very smooth. All the staff was very helpful and nice. Breakfast was great. Would definitely recommend it and will stay here again
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Michael, Thank you for the excellent review of the friendly service and delicious breakfast at the La Quinta Inn & Suites by Wyndham Fairbanks Airport. We are happy you will return to stay and recommend us to friends and family.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Oscar, we are glad to see your 10-star rating for the La Quinta Inn & Suites by Wyndham Fairbanks Airport. Thank you for sharing your positive review of our services and accommodations.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
We are grateful for your 10-star rating, Jacquie. Our team was pleased to host your visit to Alaska at the La Quinta Inn & Suites by Wyndham Fairbanks Airport.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The person at the front desk Ladessa, was super! She was sweet, kind, and helpful. The nicest staff member we have met during our current road trip. She deserves a raise!! We also want to give a shout out to Tim, who helped us rearrange our plans due to a flight cancellation.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Lori Ann, Thank you for your great review of Ladessa's and Tim's service. We are glad we could help you rearrange your reservation and accommodate the change in flight times. We are happy to have a complimentary shuttle service for our guests.
par un voyageur de WILMINGTON
Publié le 15 juill. 2024 sur Expedia
Very quiet and close to the airport
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Cyndy-Guest Experience Representative, Gestion de l’hôtel
Thank you for the wonderful review of the La Quinta Inn & Suites by Wyndham Fairbanks Airport, Carl. We are glad you enjoyed a peaceful experience.
