Ratings based on 740 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 9, 2024 on Expedia
Comment from Hotel Management
Jul. 11, 2024 by Amanda, AGM, Hotel Management
Thank you for providing your feedback regarding your recent stay at the Springhill Suites Fairbanks. I am pleased that your feedback indicated you enjoyed your stay with us. Our goal at the Springhill is for you to relax and rejuvenate; I hope we did that for you! Should your future travel plans bring you back to the Fairbanks area, I hope you will allow our property the privilege of providing you with another pleasant stay.
by A traveller
Posted Jul. 6, 2024 on Expedia
Friendly and helpful staffs.
Comment from Hotel Management
Jul. 11, 2024 by Amanda, AGM, Hotel Management
Thank you for providing your feedback regarding your recent stay at the SpringHill Suites Fairbanks. We are happy to hear you enjoyed your stay with us and that we helped to ensure your stay was pleasant. We hope that you allow us the opportunity to provide you with another great stay, the next time your travel plans bring you back to the Fairbanks area.
by A traveller
Posted Jun. 19, 2024 on Hotels
Comment from Hotel Management
Jun. 20, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience of your recent stay at the SpringHill Suites Fairbanks. As a valued guest, we see that there is room for improvement based on your feedback, however, nothing was mentioned as to what you found to be issues. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Best Wishes,
by A traveller
Posted Jun. 14, 2024 on Expedia
The hot tub and swimming pool
Comment from Hotel Management
Jun. 15, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for providing your valuable feedback regarding your recent stay at the SpringHill Suites Fairbanks. We hope to welcome you again soon!
by A traveller
Posted May 24, 2024 on Expedia
Comment from Hotel Management
Jun. 15, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for providing your feedback from your recent stay with our property. We are happy to hear that you enjoyed your stay with us and look forward to assisting with your hotel needs in the future, should you travel plans bring you back to the Fairbanks area. Thank you for choosing the SpringHill Suites by Marriott. Sincerely,
by A traveller
Posted May 10, 2024 on Expedia
Front desk staff did not seem happy to be at work.
Comment from Hotel Management
May 13, 2024 by Amanda, Assistant General Manager, Hotel Management
We recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay at the SpringHill Suites Fairbanks. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with our front desk associates and, as a teachable moment, have discussed our service standards and reviewed improvement opportunities in the service provided. I am confident that these necessary steps will ensure your experience was an isolated incident.We hope we can provide you with an improved hotel experience, the next time your travel plans bring you back to the Fairbanks area. .
by A traveller from Long Island City
Posted May 6, 2024 on Expedia
Comment from Hotel Management
Jun. 15, 2024 by Amanda. Assistant General Manager, Hotel Management
Thank you for providing your feedback regarding your recent stay with our property. We are happy to learn that you enjoyed your stay with us and look forward to welcoming you again soon! Safe travels,
by A traveller from savannah
Posted Apr. 22, 2024 on Expedia
Wonderful hotel staff, clean and nice
Comment from Hotel Management
May 13, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for providing your valuable feedback regarding your recent stay with the SpringHill Suites Fairbanks. We are delighted to hear that you enjoyed your stay with us! You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience.We look forward to welcoming you once again, the next time your travel plans bring you back to the Fairbanks area.
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for taking the time to provide your feedback on your recent stay at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our property. You’re a valued guest and everything we do is aimed at providing you with an excellent hotel stay. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! We hope if you are in the Fairbanks area in the future, you will allow our property the privilege of providing you with another excellent stay! Warmest Regards,
by A traveller
Posted Feb. 25, 2024 on Expedia
we loved staying at Fairfield suites. It was an awesome experience. The room was very spacious and the beds were very comfortable. The breakfast was amazing. We will definitely stay there again.
Comment from Hotel Management
Feb. 25, 2024 by Amanda, Assistant General Manager, Hotel Management
Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our property. You’re a valued guest and everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us the opportunity to provide you with another excellent stay!Warmest Regards,
