Ratings based on 381 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great visit
Posted Oct. 6, 2024 on HotelsGreat location for visiting AF museum. Great room and very helpful staff.
Comment from Hotel Management
Oct. 10, 2024 by n/a , Hotel Management
We would like to thank you for staying with us. We hope that we will be able to server you in any future stays.Thank you, Jill
by A traveller
Nope
Posted Oct. 6, 2024 on HotelsDirty & smelled Horrible
Comment from Hotel Management
Oct. 7, 2024 by Hotel Management, Hotel Management
Dear Brad,Thank you for sharing feedback about your recent stay. We apologize for the cleanliness and issues you experienced and regret falling short of your expectations. We take these concerns seriously and are committed to addressing this with our housekeeping to ensure our hotel maintains the highest level of cleanliness our guests deserve. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
by A traveller
Posted Oct. 3, 2024 on Expedia
Room was clean as far as we could tell. Property just felt old and rundown. But I got exactly what I paid for, so really no major issues.
Comment from Hotel Management
Oct. 4, 2024 by Hotel Management, Hotel Management
Dear Mark,We appreciate your acknowledgment of our clean room and understanding of the value of the price. However, we regret that our property did not fully meet your expectations. Your feedback is valuable to us, and we will ensure that your comments will be shared with our team. In the meantime, our staff is committed to keeping our property clean and well-maintained, and we are taking your feedback into careful consideration for future plans. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
by A traveller
htl
Posted Sep. 28, 2024 on Hotelsthe room was a good size and clean..staff in morning was very nice..girl at nite was ok ..we were disappointed with the breakfast that there wasnt more..got a hair dryer to use from front desk so that was good..great having a full kitchen
Comment from Hotel Management
Sep. 29, 2024 by Hotel Management, Hotel Management
Dear Guest, We're glad to read that you appreciated our spacious, clean room and hospitality. Your comments regarding breakfast are noted, and we'll take them into consideration as we continuously look to improve our offerings. It’s great to know that our fully equipped kitchen and available amenities were helpful during your stay. We hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
by A traveller
Posted Sep. 22, 2024 on Hotels
Unfortunately, there was an odor you noticed as soon as you walked into the room. Definitely seemed like an animal had urinated on the sofa sleeper. We brought it to the staff’s attention, and they did what they could to make our stay comfortable. Also promised to address the issue. Unfortunately, they were full, and there was not an option to change rooms.
Comment from Hotel Management
Sep. 22, 2024 by n/a, Hotel Management
We are sorry that we couldn't move you to another room. Thank you for taking the time to let us know about the issues that happened. We will address that concern and have it fixed.Thank you,Jill WilliamsGeneral ManagerExtended Stay Fairborn
by A traveller
Posted Aug. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 10, 2024 by n/a, Hotel Management
We would like to thank you for staying with us. We would also like to serve you in your future stays.
by A traveller
Posted Aug. 16, 2024 on Expedia
Property dirty. Smell horrible. Noisy. No hospitality. No room service for cleaning or trash removal. No phone in room. Overall bad hotel.
Comment from Hotel Management
Aug. 17, 2024 by Hotel Management, Hotel Management
Dear Natalie, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Oct. 10, 2024 by n/a, Hotel Management
We would like to thank you for staying with us. Would like to serve you on any future stays.Thank you,Jill
by A traveller
Posted Aug. 7, 2024 on Expedia
Very quiet and nice!
by A traveller
Posted Aug. 4, 2024 on Expedia
It was fine. A bit dated but had what you needed.
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Dear Monica, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your stay with us at Extended Stay America and were pleased to know that the room met the expectations that you had. However, we are sorry that you felt that our hotel is showing its age, and we will share these remarks with the team concerned about any updates in the future. Thank you for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management
