Note fondée sur 536 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024
No staff.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Brian, Gestion de l’hôtel
I’m sorry to hear about the issues you faced with staff availability. This is certainly not the experience we aim to provide. Your feedback is important to us, and we will investigate this matter to ensure better staffing and service in the future. Thank you for bringing this to our attention. If there’s anything else you’d like to share or if there’s any way we can make it up to you, please let us know.
par un voyageur
Publié le 27 août 2024 sur Expedia
The rooms and beds were awesome . Breakfast was the best I've ever had. Great parking and awesome lobby area. Did not like the Bates motel next door.
Commentaires de Gestion de l’hôtel
28 août 2024 par Brian, Gestion de l’hôtel
Thank you for your great feedback! We’re delighted to hear you enjoyed the rooms, beds, breakfast, and our lobby area. We understand your concerns about the neighboring property and appreciate you letting us know. We look forward to welcoming you back for another excellent stay!
par un voyageur de Glen Mills
Publié le 21 août 2024 sur Expedia
Safe and quiet
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience! We're glad to hear that you felt safe and enjoyed the quiet atmosphere. If there's anything else we can do to make your stay even better, please let us know. We hope to welcome you back soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
the bedding was very nice. I didn't like that they put me on the bottom floor, there was a big party somewhere and later around 2 am some guy having a big argument with someone!
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the bedding and found it to your liking.I’m sorry to learn about the disturbance you experienced during your stay. We strive to provide a peaceful environment for all our guests, and it’s concerning to hear that noise from a party and a late-night argument impacted your comfort.I will be addressing this issue with our team to better manage such situations in the future. If you have any preferences for room locations or special requests for future stays, please let us know in advance, and we will do our best to accommodate them.Thank you again for your feedback, and we hope to have the opportunity to offer you a quieter and more enjoyable experience next time.
par un voyageur
Decent hotel. Good bed.
Publié le 17 août 2024 sur HotelsStaff was nice. Muliple Hairs in bathroom floor. Needs updates. No plugs for Cpap or phones by beds.
Commentaires de Gestion de l’hôtel
18 août 2024 par Brian, Gestion de l’hôtel
Thank you for your feedback. I’m glad to hear that you found our staff to be nice. I’m sorry to hear about the issues you encountered with the bathroom cleanliness and the need for updates. We take cleanliness and maintenance very seriously, and I’ll be sure to address these concerns with our team. Additionally, I appreciate your input about the lack of plugs by the beds; this is something we’ll consider for future improvements. If you have any other comments or if there’s anything we can do to make your next stay more comfortable, please let us know.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Wow, a perfect 10 out of 10! Thank you so much for your fantastic rating. We're thrilled to hear that you had such a wonderful experience with us.Your feedback means the world to our team, and we're delighted that we could meet and exceed your expectations. We look forward to welcoming you back and making your next stay just as exceptional.Thank you again for your support!
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Wow, a perfect 10 out of 10! Thank you so much for your fantastic rating. We're thrilled to hear that you had such a wonderful experience with us.Your feedback means the world to our team, and we're delighted that we could meet and exceed your expectations. We look forward to welcoming you back and making your next stay just as exceptional.Thank you again for your support!
par un voyageur
Publié le 13 août 2024 sur Expedia
The staff are wonderful, but I will say it is one of the dirtier Holiday Inn Express’s that I have stayed at. When I got to my room the beds looked rustled up (like someone had laid on them) and the floor had a lot of crumbs and pieces of an orange peel. I asked for a new room and the ladies at the front desk were wonderful and gave me a new one on that same floor and unfortunately the cleanliness wasn’t much better. It was very clear that neither room had been vacuumed. At that point I figured since I didn’t see any bugs or anything that it was fine. I will say I did get a text from the front desk asking if my room was okay, so I could have said no, but I didn’t want to be a bother again and figured if two rooms were dirty, trying a third one out probably wouldn’t be much different. I’m usually not picky with hotel rooms at all, but I try to pick chain hotels when I can so that I can count on the cleanliness, so it was a little unfortunate. The lobby area is nicely maintained and looks updated, but the upper floors and rooms definitely are due for a renovation or deep cleaning.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet the high standards we strive for. It’s great to hear that our staff was able to assist you promptly, but I’m disappointed to learn that the cleanliness of the rooms did not meet your expectations.Your comments about the state of the rooms and the issues with cleanliness are concerning. I will be addressing these issues with our housekeeping team to ensure that we improve in these areas. Please know that your experience is not typical of our usual standards, and we are committed to making the necessary changes.I appreciate your feedback about the lobby area; we are glad that it met your expectations. We are currently reviewing our renovation plans, and your input will help us prioritize areas needing attention.Thank you again for bringing this to our attention. If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to contact me directly. We hope to have the opportunity to provide you with a better experience in the future.
par un voyageur de Batavia
Publié le 28 juill. 2024 sur Expedia
The property staff was very nice and accommodating! The night manager Rachel was very sweet when I informed that our trip was due to an unexpected family loss. Thank you for being an ear and offering condolences ❤️
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your kind words. We’re deeply sorry for your loss and appreciate you sharing your experience. We’re glad to hear that Rachel and the rest of our staff were able to provide some comfort during such a difficult time. If there’s anything more we can do to support you, please don’t hesitate to let us know.
par un voyageur de Columbus
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review and for the positive rating! We're glad to hear you had a good experience, though we always aim for a 5-star rating. If you have any suggestions or specific feedback on how we can improve, we’d love to hear it. Your input is invaluable in helping us provide the best possible experience for all our guests. We hope to have the opportunity to serve you again in the future!
