Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024
Wonderful staff. Place just a bit dated. Mold in corner of bathroom tub.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Kanarina Ahmeti, Gestion de l’hôtel
Dear Ebonie,Thank you for your feedback. We apologize for the dated appearance and the issue in the bathroom. Your feedback is essential, and we are taking immediate steps to address and improve these areas.Respectfully,Kanarina Ahmeti General Manager BWP-Fairburn
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Electrical Issues in Room
Publié le 26 juill. 2024 sur HotelsUpon arrival went into room and found lights not working. Only one lamp in the corner was working on dim. On site manager was very nice going out of her way to find a solution for the issue. She brought in light bulbs, but did not work with the two lights that were out. She went and found a lamp for us. That did give us some light. I did not feel comfortable, staying in a room, knowing that it was some electrical issues. The next morning as we prepare to leave the room start shaking really bad. I’m not sure if it was because of the elevators were on the opposite side of the wall. But it felt like as if you were sitting on top of the washer and it was just shaking. We immediately hurry together our things after waiting on a cart to leave. Not my favorite say. I tried cancel my room it was denied and I felt like we just was in a place we had just had to deal with it.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback. We apologize for the issues you encountered during your stay. We're glad our manager was able to assist with the lighting problem, but we understand your discomfort with the electrical concerns and the shaking room. Your comments will be shared with our team as we work to improve our services and guest experience. We hope you'll consider staying with us again and allow us the opportunity to provide you with a better experience. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
My husband and I were accommodated after multiple delays and cancellations during the Crowdstrike disruption to air travel. We had been awake for over 30 hours and had been standing the majority of that time. We were so grateful that early check in was available and staff was so empathetic and welcoming. Great staff, nice room, comfortable bed, and excellent breakfast!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for sharing your experience! We're glad we could accommodate you and your husband after such a challenging journey. It's great to hear our staff made you feel welcomed. We look forward to hosting you again!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Booked 2 rooms 3 nights. TV support loose from wall in one room. Bed support extended from under bed in other. My wife and I both hurt ankles several times on it. Breakfast was from 6-9 not 10. Not many choices at breakfast. First time ever had to put eggs in a microwave to warm. Eggs were cold from frig. Limited on towels. Asked for them but were unavailable. Hand sanitizer stations were empty.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience did not meet our standards. Please be assured that your comments will be reviewed by our team to address these issues and improve our services. We hope you’ll give us another chance to provide you with a more comfortable stay
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Close by airport and downtown Atlanta
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Best Western Plus, Gestion de l’hôtel
Thank you for your feedback!
