Note fondée sur 811 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2022 sur Hotels
Assez moyen
Pas de verre dans la chambre
Niveau assez quelconque
Commentaires de Gestion de l’hôtel
29 avr. 2022 par Hotel Management , Gestion de l’hôtel
François, one of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you back to our hotel when you are in the area.
Sincerely,
Hotel Management
par Michel
Publié le 13 août 2017 sur Hotels
Très belle place à conseiller ,le préposer à bien fait sa chob
Commentaires de Gestion de l’hôtel
15 août 2017 par Manager, Gestion de l’hôtel
Wow - Michel, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, and we look forward to welcoming you back soon.
Sincerely,
General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
par un voyageur
Awful
Publié le 22 août 2024 sur HotelsAwful, view of a staircase rusting stairs. Our room hah, the entrance door didn’t meet the floor so we had to put towels on the floor to make sure no critters came in! The one lounge chair was plastic and we could never close it finally we did. Extra towels nope none for a 3 day stay…clean sheets nope, room never cleaned for our 3 day stay. Amenities these are!!! Nope we have to pay extra charge for our stay we weren’t about to pay for that after $348 …then our key card didn’t work we were so far away from the office I thought I’d have to get an Uber!! Family picked up a up, we didn't have a car. Sadness beyond our grandson an Air Force personal was being buried at Arlington National Cemetery only 24 years old. So with our grief the
Hotel only added to that we are 76 n 84 yrs old and in our elder yrs we didn’t expect this hotel to be sub par below expectations. Never ever again will we stay at Extended Stay America again!
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Arthur, We are deeply sorry to hear about the challenges you faced during your stay. It is unacceptable that you encountered issues with the room’s condition, cleanliness, and amenities, especially during such a difficult time. We sincerely apologize for the inconvenience and discomfort this caused. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We hope you will consider giving us another chance to provide a more comfortable and satisfactory experience. Thank you for sharing your experience with us.Sincerely,Hotel Management
par un voyageur de annandale
Publié le 22 août 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Kongsurk, Thank you for your feedback! We’re glad to hear that you found the hotel quiet during your stay. Providing a peaceful and relaxing environment is important to us, and we're pleased that we could meet this aspect of your expectations. We appreciate your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Grab & G is a joke
Publié le 17 août 2024 sur HotelsBugs in sink. Breakfast was coffee and a sad muffin
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Carl, Thank you for sharing your experience. We apologize for the issues you encountered with cleanliness and breakfast. This feedback is important to us, and we are addressing the concerns with our team to ensure improvements are made. We are committed to providing a better experience and appreciate your understanding. We hope to serve you better in the future.Sincerely,Hotel Management
