Note fondée sur 824 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2022 sur Hotels
Assez moyen
Pas de verre dans la chambre
Niveau assez quelconque
Commentaires de Gestion de l’hôtel
29 avr. 2022 par Hotel Management , Gestion de l’hôtel
François, one of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you back to our hotel when you are in the area.
Sincerely,
Hotel Management
par Michel
Publié le 13 août 2017 sur Hotels
Très belle place à conseiller ,le préposer à bien fait sa chob
Commentaires de Gestion de l’hôtel
15 août 2017 par Manager, Gestion de l’hôtel
Wow - Michel, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, and we look forward to welcoming you back soon.
Sincerely,
General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Dated and somewhat unsafe.
par un voyageur de Harrisonburg
Publié le 18 sept. 2024 sur Expedia
Room smelled like cigarettes, bedding with a lot of hair strands, dirty toilet, "breakfast included" it was only 2 coffee jars with creamer and chocolate muffins... and $120 a night 😞 👎
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nelly,We are truly sorry to hear about the issues you experienced during your stay. Your comments regarding the room’s cleanliness and the breakfast offering are concerning, and we sincerely apologize for the inconvenience. We take such feedback seriously and will address these matters with our team to ensure better standards moving forward. Your comfort and satisfaction are important to us, and we regret that we fell short in this instance. We appreciate your input and hope you will consider giving us another chance to provide you with a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Other than convenience it was bad.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you, Helen, for your feedback. We are glad you found our location convenient. However, we are sorry to hear that other aspects of your stay did not meet your expectations. We are committed to improving our services and hope you will consider giving Extended Stay America another chance in the future. Your insights are invaluable to us.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Average, sparse breakfas selection
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Bernd, Thank you for your feedback. We appreciate you taking the time to share your thoughts on our breakfast selection. We strive to offer a variety of options to enhance our guests’ stays, and we’re sorry to hear that our breakfast did not meet your expectations. Your comments will be used to evaluate and improve our offerings. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 11 sept. 2024 sur Hotels
The property is EXTREMELY dated. The ceiling in our room was peeling and the laminate floor in the bathroom was peeling away from the floor. The Queen size bed looked more like a twin. On a high note, the matress was super comfortable. To the naked eye, the room looked clean, but it felt dirty.
They offer complimentary "breakfast" from 6am-9:30. They should rephrase it to complimentary morning snacks. There was coffee, hot water for instant oatmeal, granola bars & packaged muffins. But I one shouldn't expect much better for the low nightly rates they charge. We just thought it would be nicer because of the location. Fairfax, VA isn't known for subpar establishments.
On another good note, the front desk attendant was very sweet and nice.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your detailed feedback. We’re glad to hear that you found our mattress comfortable and appreciated the kindness of our front desk attendant. We apologize for the condition of the room and any inconvenience caused by the breakfast selection. Your comments are valuable, and we are addressing the issues with our property to improve our guests' experience. We hope to have the opportunity to provide a more enjoyable stay in the future. Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Hotels
