Note fondée sur 128 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
2,7 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Musty smelling room
Mold in the bathtub
And I am pretty sure they have bed bugs
Stayed there for one might after missing a flight. Woke up with a cluster of bug bites on my arm.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm very sorry to hear about your experience. We take issues like mold and potential bed bugs very seriously. Please know that we are investigating this matter thoroughly to address and rectify these concerns. Your feedback is crucial in helping us maintain high standards, and we appreciate you bringing this to our attention. If you have any further details or need assistance, please let us know.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, We welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
I choose to book at this hotel again. The staff was kind, room was clean, room service was offered and my stay was peaceful.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It brings us immense joy to hear that our staff, clean rooms, and room service contributed to a peaceful stay. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Peaceful
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joshua,Thank you for the outstanding 5-star rating! We're delighted to hear that you found your stay peaceful. Creating a serene environment for our guests is one of our top priorities, and we're pleased we could provide that for you. We look forward to welcoming you back for another tranquil stay in the future!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Keith,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Seid,We wanted to say thanks for your recent stay here at our hotel! We are glad liked your stay at our service. We can’t wait to welcome you again soon!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kerrianne,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
par un voyageur
Publié le 22 août 2024
Absolutely do not recommend booking here. First off, hotel is in a terrible location. Secondly we got to the hotel later because we were driving 8 hours to get there. Front desk would not allow us to check in stating “our reservation has expired” despite us being in the check in window stated on the Travelocity information. Hotel would not refund us either stating it was a non refundable booking. Luckily I had booked travel insurance so I’m trying to get the money back that way. Overall I’m disgusted with this property and would not recommend anyone ever to book here. You’re way better off staying at the Hampton. It’s close in price in a better location and the staff are way nicer. Oh and they’ll actually let you check in.
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amber,We are very sorry to hear about your negative experience. Your feedback about the location and staff will be reviewed with our team to ensure such issues are addressed. We understand your frustration and hope your travel insurance helps resolve the matter. Thank you for bringing this to our attention, and we appreciate your feedback.
par un voyageur
Publié le 21 août 2024 sur Expedia
We really enjoyed our stay. Especially the night manager Scotty was so nice and helpful! Thank you!
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Victoria,Our team thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that Scotty, our night manager, positively impacted your experience. We'll be sure to pass along your compliments. We look forward to welcoming you back soon!
par un voyageur
Not the best accommodation
Publié le 21 août 2024 sur HotelsThe first room we were offered was very dirty, dirty bedspread on the bed and no top sheet, no towels. The room we stayed in was better, bed linen was clean, but bedspread dirty and very dirty carpet. Took ages to get checked in and when we checked out we had to wait for someone to go and check our room before we could get our deposit back.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Val,I'm sorry to hear about the issues you encountered during your stay. It’s disappointing to learn about the cleanliness and check-in/check-out problems you faced. We appreciate your feedback and will use it to address these concerns with our team. We hope to have the chance to provide a better experience in the future.
