Note fondée sur 116 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024
Absolutely do not recommend booking here. First off, hotel is in a terrible location. Secondly we got to the hotel later because we were driving 8 hours to get there. Front desk would not allow us to check in stating “our reservation has expired” despite us being in the check in window stated on the Travelocity information. Hotel would not refund us either stating it was a non refundable booking. Luckily I had booked travel insurance so I’m trying to get the money back that way. Overall I’m disgusted with this property and would not recommend anyone ever to book here. You’re way better off staying at the Hampton. It’s close in price in a better location and the staff are way nicer. Oh and they’ll actually let you check in.
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amber,We are very sorry to hear about your negative experience. Your feedback about the location and staff will be reviewed with our team to ensure such issues are addressed. We understand your frustration and hope your travel insurance helps resolve the matter. Thank you for bringing this to our attention, and we appreciate your feedback.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesper,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 9 août 2024 sur Expedia
Great for a place to rest your head after a long day of travel.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tiaan,Thank you for your feedback! We are glad our hotel provided a comfortable place to rest after a long day of travel. We hope to welcome you back on your next journey!
par un voyageur
Publié le 8 août 2024 sur Expedia
It was quite
Commentaires de Gestion de l’hôtel
9 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jamie,I'm glad to hear that your stay was quiet. If there’s anything else you’d like to share or if you need any assistance, please let us know!
par un voyageur
Publié le 8 août 2024 sur Expedia
I was overcharged and then my deposit wasn't refunded. When asking to speak with a manager was told he's unavailable on weekends. I called several times with my bank 3 way about my deposit and she refused to answer after my first call. There was no refrigerator,floors were horribly stained.
Commentaires de Gestion de l’hôtel
9 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Nona,I’m truly sorry for the trouble you experienced with overcharging, your deposit, and the lack of a refrigerator. It’s unacceptable that you had difficulty reaching a manager and faced issues with the stained floors. We will investigate these concerns promptly and ensure they are addressed. Your satisfaction is important to us. If you’d like, please reach out to our customer service team directly so we can work to resolve these issues for you.
par un voyageur
Publié le 6 août 2024 sur Expedia
Rude staff
Commentaires de Gestion de l’hôtel
7 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,We apologize for your experience with our staff. This is not the level of service we strive to provide. We will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This hotel made me rethink my bottom line when it comes to places I stay. They give you the tv remote when you check in and the tv barely plays and it’s mounted high on the wall with no stand or anything so you can’t connect anything to it. The shower was way too hot I could barely stand the lowest setting. Really inconvenient location too
Commentaires de Gestion de l’hôtel
1 août 2024 par SCOTTY, Gestion de l’hôtel
EZEQUIEL, GOOD EVENING. WE APOLOGIZE YOU HAD A NEGATIVE EXPERIENCE AT OUR FACILITY. WE NEVER WANT A GUEST TO EXPERIENCE THAT.I HAVE FORWARDED YOUR FEED TO THE UPPER MANANGEMENT TEAM. WE ARE HOPING THE NEXT TIME YOU ARE IN TOWN YOU GIVE US ANOTHER CHANCE. THANK YOU FOR CHOOSING TO RELAX WITH US.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jeff,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Bathroom door was not locking.
There should be a not skid bathtub sticker
Otherwise there might be an accident!
I was almost getting slipped in bathtub 😢😢
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Arnab,We apologize for the inconvenience with the bathroom door and the safety concern in the bathtub. Your suggestions for non-skid stickers are valuable, and we will address these issues to ensure a safer and more comfortable stay for all our guests.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
All of the staff were very friendly, the property was always clean, it was very quiet and parking was never a problem.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brian,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!
