Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof bof
Publié le 24 juill. 2022 sur HotelsHôtel simple mais convenable. Draps et serviettes moyennement propres, car manque de personnel nous a t on dit....
Au Petit déj, la serveuse préfère regarder son tel plutôt que de remettre des bagels, pas gracieuse.
Lit trop mou a notre goût.
Note, 5 sur 10
Commentaires de Gestion de l’hôtel
9 sept. 2022 par kj, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 16 août 2024 sur Expedia
Great place to stay in Fairmont! Lots of shopping and things to do
Commentaires de Gestion de l’hôtel
18 août 2024 par Hannah, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your recent stay with us. We look forward to seeing you again next time and provide you with another great stay!
par un voyageur
Publié le 16 août 2024 sur Expedia
I had to extend my stay by a day and chose to do it directly at the hotel rather than through Expedia. The manager ended up charging me five times the quoted rate and ghosted me after repeated attempts just to get a receipt.
Commentaires de Gestion de l’hôtel
16 août 2024 par john, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. I apologize for any inconveniences you may have encountered. We are working hard to improve or property and hope to be able to show you our new improvements. A receipt was emailed to you! I hope you have a good day!
par un voyageur
Location Hospitality & Comfort 10/10
Publié le 13 août 2024 sur HotelsThe staff was friendly, attentive and expedient, especially the check-in; for check-out, the staff was super-accommodating to switch to a late checkout same-day, since we were running behind in our schedule.
My only issue was with the coffee bar/breakfast area, as there were zero napkins provided for the duration of our stay, even during the posted complimentary breakfast hours; there were zero lids for the coffee cups provided during the duration between check-in & check-out, and the coffee urns on our departure day were emptied by the middle of the breakfast hours and not refilled by time we were leaving, late.
I understand the staffing was minimal and figured there were likely shortages of manpower to cover a guest's anticipated needs...but napkins are pretty basic, & we used up all of our bathroom tissues in lieu of having napkins at the breakfast area.
I definitely was pleased with the location of this property, the comfort of our room, and grateful for a working fridge for our necessities in the room as well.
We look forward to staying again on our next visit to Fairmont.
Commentaires de Gestion de l’hôtel
16 août 2024 par Elizabeth, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. I apologize for any inconveniences you may have encountered. We are working hard to improve or property and hope to be able to show you our new improvements! We will be looking into everything you mentioned. We are looking forward to seeing you next time!
par un voyageur
Publié le 10 août 2024 sur Hotels
The room smelled like dogs had been in it. I sprayed my body spray, then my husband sprayed his too!
Commentaires de Gestion de l’hôtel
12 août 2024 par Linda, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm sorry for any inconveniences you have have encountered. I hope you have a good day and hopefully we'll see you again soon!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Robert, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We look forward to seeing you next time you visit.
par un voyageur
Publié le 4 août 2024 sur Expedia
Easy access off 79. Swiftly checked in. Room was clean and comfortable. Breakfast was sufficient.
Commentaires de Gestion de l’hôtel
5 août 2024 par Mark, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback! We are pleased to hear you enjoyed your stay with us. We look forward to seeing you next time.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Bernadine, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback! We are pleased to hear you enjoyed your stay with us. We look forward to seeing you next time!
par un voyageur
Publié le 4 août 2024 sur Hotels
Carpets were filthy. Drapes and bed skirts were stained and unclean!! Room smelled horrible like mold and mildew!
Commentaires de Gestion de l’hôtel
5 août 2024 par Shannon, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. I'm sorry for any inconvenience you may have encountered.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Hotel was in disrepair, house keeping not up to par. The room and the hotel are dirty. Carpets in room is dirty and stained. Not a pleasant experience.
Commentaires de Gestion de l’hôtel
5 août 2024 par chadi, Gestion de l’hôtel
Thank you for taking the time to leave us your feed back. I'm sorry for any inconvenience you may have encountered. If I can be at any assistance please don't hesitate to contact me directly.
