Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof bof
Publié le 24 juill. 2022 sur HotelsHôtel simple mais convenable. Draps et serviettes moyennement propres, car manque de personnel nous a t on dit....
Au Petit déj, la serveuse préfère regarder son tel plutôt que de remettre des bagels, pas gracieuse.
Lit trop mou a notre goût.
Note, 5 sur 10
Commentaires de Gestion de l’hôtel
9 sept. 2022 par kj, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Quick stop over for a night on way home. Check in was amazing and Nick was very helpful. Room was clean I guess. Many stains on carpet and one of the beds the sheet was dull- not white like the others. Very few towels in the bathroom and they were very thin. Complimentary breakfast was good but the table were not being wiped down and had to ask for Tea bags.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Lisa, Gestion de l’hôtel
Thank you for taking the time to leave us a review! I'm happy to hear about some of the things mentioned but would like to apologize for any inconveniences you may have encountered. We hope to see you again soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
I waited about 15 minutes to check in because they were on the phone with a previous guest trying to change their charge to a different credit card. In the room surfaces on the desktop and other surfaces were dirty. It was to late and I was tired so I cleaned these myself before unpacking.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par William, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm so sorry to hear about your recent stay. I will be looking into the things you have mentioned. Again, I'm sorry for any inconvenience's you may have encountered. We hope to see you soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The room was dirty and not thoroughly cleaned. Mini-fridge was dirty and the items in the bathroom hadn't been restocked. Wouldn't recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Andrea, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm sorry to hear about your recent stay and would like to personally apologize for any inconvenience you may have encountered. I will be looking into everything you have mentioned. Again we apologize for the inconvenience and hope to see you again!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Angela, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your recent stay! We hope to see you again soon!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The refrigerator was broken. The toilet paper roll was very low, which tells me the room didn’t get much attention prior to me arriving. The complimentary breakfast was missing items. There’s a waffle batter dispenser that remained empty the entire time, and no waffle maker. Room smelled musty.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Michael, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm sorry to hear about your recent stay and would like to personally apologize for any inconvenience you may have encountered. I will be looking into everything you have mentioned. Again we apologize for the inconvenience and hope to see you again!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Had to move rooms, and the second was worse than the first... We got to our room to find the bathroom trash half full, toothpaste spots all over the mirror and quite a few hairs in the shower. After a cordial complaint, the gentleman working the front desk got us an "upgraded" room. When we open the door, we are met with a musky, foul smell. The couch in the room was disgusting. Stains all over it. Being that it was almost midnight, we sprayed a bunch of perfume and just got to bed. Finally, after adjusting to the stench, we were able to get some rest. We're getting ourselves cleaned up in the morning, I decided to crack open the fridge. BIG mistake! Turns out, that's where the smell was coming from. It was so foul, that both of us were gagging. Top it all off, before we could get out of there we noticed that the smoke alarm had been removed from the room and there was just wires where it used to be. By far the worst hotel stay I've ever had, and the only hotel I've ever complained about in my 37 years of life. Severely lacking any regard for cleanliness. The only bright spot was the man working the front desk. He was kind and understanding. The poor guy was very embarrassed. From the sounds of it, it's been going downhill for some time. He seemed very fed up with his cleaning crews and how it was being managed. Said it was his worst experience in his 20 plus years working in the hotel/hospitality business. Btw, I paid $180 to stay at this dump...
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Matthew, Gestion de l’hôtel
I want to apologize for the inconveniences you had during your recent stay. I am very disappointed to hear this as I don't have issues like this normally. Everything you have mentioned I will be looking in to and resolving any issues. If I can be at any assistance please fell free to contact me.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Eric, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We are so happy to hear you enjoyed your recent stay. We look forward to seeing you again next time!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par James, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm happy to hear you enjoyed your stay with us. We look for ward to seeing you again next time!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Our bathroom was not very clean. We did not get the kind of room we asked for. We had to wait quite a bit just to get registered.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm sorry to hear about your stay and for any inconveniences you may have encountered. I will be looking into everything you have mentioned. If I can be at any assistance please feel free to contact me directly.
