Note fondée sur 831 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2023 sur Expedia
Quoique l'hôtel n'est pas rénové, il était très propre. La chambre, la salle de bain, les lits et les serviettes étaient impeccables. Par contre, le déjeuner ne comprenait que des items à consommer froid et aucune vaisselle non-jetable.
Commentaires de Gestion de l’hôtel
16 mai 2023 par Manager, Gestion de l’hôtel
Hi Claudia,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.
par un voyageur
Publié le 30 mai 2015 sur Hotels
par un voyageur
Publié le 12 nov. 2024
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Manager, Gestion de l’hôtel
Hello Joe, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
It was ok. Needs some updating but wouldn’t say it was bad
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Stephen,Thank you for your feedback! We’re glad to hear that your stay was satisfactory, though we appreciate your suggestion for updates.Your insights are valuable as we strive to enhance our guest experience. We hope to welcome you back soon and provide an even better stay!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management /, Gestion de l’hôtel
Hi Tamera,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Poor access with road construction
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Steven,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience caused by the road construction affecting access to our hotel. We understand how frustrating this can be, and we appreciate your patience during this time.Your feedback is valuable, and we hope that the situation will be resolved soon.Thank you for bringing this to our attention, and we hope to welcome you back in the future for a more seamless experience.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Robert,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Road construction while we were staying there...out of hotels control. We've been staying here for several years and there have not been any updates made to it. Nothing special...nothing terrible.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Melinda,Thank you for sharing your experience with us. We appreciate your loyalty over the years, and we’re glad to hear you continue to choose our hotel.We apologize for the inconvenience caused by the road construction during your stay; unfortunately, this is out of our control. We understand how disruptive it can be.Regarding your comments about updates, we value your feedback and want you to know that we are actively looking into ways to enhance our facilities. Our goal is to provide a more enjoyable experience for our guests, and your input is essential in guiding our improvements.Thank you again for your continued support. We hope to welcome you back soon and provide you with an even better stay!
par un voyageur de Waterford
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Harold,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur de Westminster
Publié le 28 sept. 2024 sur Expedia
They put us a room that had water leak fixed the day before but obvious one check it. I took a shower and it leaked into the room and saturated the carpet. They were booked and wanted us to stay in the room. After complaining we got another room. The power went out while we were away and the room key did not work. I waited at front desk for 20 minutes to get in the room. We had no heat so the front desk told us it would have to wait until business hours to get fixed. It was 10:30pm. We had no heat all night. My brother in law fixed it the next morning, the power outlet just needed reset!! You think they would know that with a power outage.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kim,Thank you for sharing your feedback. We sincerely regret the inconveniences you experienced during your stay, particularly with the leak and the power outage. While we strive to ensure that all rooms are properly inspected before guest arrival, it seems we fell short in this case, and we appreciate your understanding given the hotel was fully booked. Regarding the power outage and heating issue, we understand how frustrating it must have been, especially after a long day, and while our front desk team did their best to assist, we acknowledge that the situation could have been handled more efficiently. Your feedback will be shared with our maintenance and front desk teams to ensure better service in the future.
