Note fondée sur 621 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2023 sur Expedia
Accueil
Commentaires de Gestion de l’hôtel
2 sept. 2023 par General Manager, Gestion de l’hôtel
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.
par un voyageur
Publié le 16 août 2024 sur Expedia
No carpet in rooms which is ok but floors were sticky. Night stand and table had something dried on.
Person at desk seemed like they didn’t really want to be bothered. Will not be staying at that one again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello toni,We appreciate your feedback regarding your recent stay at our hotel. We strive to uphold high standards of cleanliness and customer service, and we apologize for any lapses in meeting your expectations. Your comments will be shared with the team for further review and improvement. Thank you for bringing these matters to our attention, and we hope you will consider giving us another chance in the future.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Sergio,We are delighted to hear that you had a perfect stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Matthew,We are pleased to hear you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I booked this property online and mistakenly chose the wrong date. When I went in to correct the date; I was told the property was booked/sold out. So I had to book another hotel. They had the nerve to still charge me for a nights stay. After I called and spoke to the manager, he told me they were still going to charge my card even after I explained what happened. Pitiful!
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We're sorry to hear about your experience. Our policies regarding reservation changes are clearly outlined during the booking process. Please reach out to our management team for further assistance with your concerns. Your feedback is valuable to us as we work on providing a better experience for all our guests.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Room was fine. Carpet needs to be cleaned in certain areas but overall decent. Looks like an old hotel that needs some updating. Staff was nice. Breakfast was ok. Area was quiet.
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Jacquelyn, Thank you for providing feedback on your recent stay. We appreciate your comments on the room and staff and are glad you found the area quiet. We will share your thoughts on the carpet with our housekeeping team for their attention. We strive to continuously improve our accommodations to enhance our guests' experience.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Very run down. Beds were clean, bathroom needs new fixtures. Staff was polite but not overly friendly.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Manager, Gestion de l’hôtel
Hello Sherryl, Thank you for sharing your feedback with us. We appreciate your comments regarding our clean beds and polite staff. We will take your remarks about the fixtures in the bathroom into consideration for future improvements. Your insights are valuable to us as we strive to enhance our guests' experiences.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Tamilka, We are sorry to hear you did not have a completely satisfactory experience with us. Your feedback is valuable, and we appreciate you taking the time to share it with us. Please don't hesitate to reach out to our management team directly to discuss your concerns in more detail. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Manager, Gestion de l’hôtel
Hello James,We're sorry to hear about your experience. Please reach out to us directly to discuss any concerns further. We value your feedback and hope to have the opportunity to make it right for you.
