Note fondée sur 292 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Beautiful property, but rundown. We arrived at 4:00 and our room wasn’t ready (4 pm check in). When we did get our keys and entered, there was one mini bottle off water for two people. There was no power outlet for the coffee maker, so we had to make coffee in the bathroom. Some of the power outlets are powered off a light switch that runs on a timer, which stops charging your phone at night. No pool available (warned ahead of time), yet still a resort fee. For what? I was woken up at 5:38 am on a Sunday morning by a construction truck or setter sweeper. This hotel is not worth the price it is charging ($280 with all fees for one weekend night).
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Alexandra, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We regret that your room was not ready until 4:15 pm and that you encountered issues with the amenities in the room.Regarding the power outlets, we have implemented motion-sensing technology to conserve energy and contribute to environmental sustainability. We apologize if this caused any inconvenience during your stay.Our resort fee covers various amenities such as parking, wifi, and in-room coffee, and we regret if this was not clearly communicated to you. We will review our communication processes to ensure that guests are fully informed about the resort fee and its inclusions.We also apologize for the disturbance caused by the early morning construction activities. We will work to minimize any future disruptions to our guests.We appreciate your feedback and will use it to make improvements to provide a better experience for our guests. We hope that you will consider giving us another opportunity to exceed your expectations in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Omar, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Great location. Clean and friendly environment.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Michael! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Staff is very friendly
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Victor! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
The walls are thin so you can hear your neighbors.
The surrounding are serene!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Front Office, Gestion de l’hôtel
Greetings, Larry. Thank you for the review and feedback. We're glad that you enjoyed your stay with us. We'll continue to take guest feedback into consideration, as we look to improve guest experience. -Regards
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management , Gestion de l’hôtel
Hello Jaylina! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Cesar, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Staff was amazing and quick! They were capable of attending to our requests in a jiff! Would recommend to others!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Desiree! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
I know the resort is under renovation so it was nice. The bathroom door is a sliding barn door and that just did not work for a bathroom. The room and bathroom were huge and property was quiet until 8:30 am.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Robin, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It was great
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Omar! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
