Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Nikom! Thank you for sharing your feedback and for rating your stay as 3 out of 5. We appreciate your honesty and want you to know that we take your feedback seriously. Understanding where we fell short helps us improve, and we'll be looking into how we can enhance our services to ensure a more enjoyable experience for our guests. If there are any specific areas you feel we could have done better, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.
par un voyageur
Publié le 12 mars 2024 sur Expedia
There were crumbs in the sheets on the beds!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sharon! We sincerely apologize for the cleanliness issue you encountered during your stay. It is unacceptable for our guests to experience anything less than pristine accommodations, and we regret that we fell short of your expectations in this regard. Please rest assured that your feedback has been shared with our housekeeping team for immediate action. We will be conducting a thorough review of our cleaning procedures to prevent such oversights from occurring in the future. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience caused by this oversight. We understand the importance of a clean and inviting environment for our guests, and we will take all necessary steps to ensure that our standards are consistently met moving forward. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you choose to stay with us again, please don't hesitate to reach out to our team directly, and we will do everything we can to ensure that your next stay exceeds your expectations.
par un voyageur
Publié le 1 déc. 2023 sur Hotels
Beside lamp didn't work. Neither did usb ports. Smoke alarm chirped all night. For the price can't be too upset
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Cameron! Thank you for sharing your feedback with us. We appreciate your honest comments about your recent stay, and we apologize for the inconveniences you encountered. We're regret to hear about the issues with the bedside lamp, USB ports, and the chirping smoke alarm. Please know that your comments have been shared with our maintenance team, and we will address these matters promptly to ensure a more comfortable experience for our guests. We're grateful for your understanding regarding the issues you faced, considering the price. Your feedback is valuable, and we will use it to improve our services. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We hope to have the opportunity to provide you with an improved experience on your next visit.
par un voyageur
Publié le 2 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi James! Your 5 out of 5 review means a lot to us! We're glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 14 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Karen! Thank you for taking the time to complete our guest satisfaction survey. We hope you will find your expectations to be far surpassed during your next visit!
par un voyageur
Publié le 14 oct. 2023
This is an older place and looks it. The shower door had a big crack. The smell of cleaner was so strong that I went out and bought a candle. The water sounded like it was running all night. I didn’t feel entirely safe in the neighborhood.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Guest Relations Specialist, Gestion de l’hôtel
We're sorry to hear about your experience at our hotel. Your feedback is important to us, and we apologize for any inconvenience you encountered. We'll address the issues with the shower door and the strong smell of cleaner to ensure a more comfortable stay for our future guests. Safety is our priority, and we take your concerns seriously. We appreciate your input and will work to make improvements. If you decide to stay with us again in the future, we hope to provide a more enjoyable experience. Thank you for sharing your thoughts.
par un voyageur
Need Better Mattresses
Publié le 30 sept. 2023 sur HotelsThe most important was the bed was not comfortable. Old mattress. Sheets would not stay in place.
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Manager, Gestion de l’hôtel
Hello Isela,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and comments about our mattress. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
par un voyageur
Publié le 19 sept. 2023 sur Expedia
Decent spot and price for a nights stay. Clean rooms.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for sharing this review, and we welcome you to visit us again anytime!
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Guest Relations Specialist , Gestion de l’hôtel
Dear Sam, We're thrilled to receive your positive rating and know that you had a great stay! If you have any additional comments or if there's anything specific you enjoyed about your visit, please feel free to share. We look forward to welcoming you back in the future, and we aim to make your next stay just as enjoyable. Thank you for your support!
par un voyageur
Nik was great...
Publié le 5 sept. 2023 sur HotelsToilet coud use repair, otherwise great stay.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that Nik provided you with great service during your stay. We'll make sure to address the issue with the toilet to ensure a more comfortable experience for future guests. We appreciate your input and hope to welcome you back for another great stay in the future.
