Ratings based on 22 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.9 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Guest Relations Management, Hotel Management
Hi Christine and Robert! Thank you for the perfect rating! We’re thrilled to hear you had an exceptional stay at Econo Lodge Fallon Naval Air Station Area in Nevada. Our team works hard to ensure every guest has a memorable experience, and it’s great to know we hit the mark. We look forward to welcoming you back soon!
by A traveller from Klamath Falls
Posted Jul. 11, 2024 on Expedia
Needs a pool.
Comment from Hotel Management
Jul. 12, 2024 by GM, Hotel Management
Sir we do have a pool
by A traveller
Posted Jul. 5, 2024 on Hotels
Comment from Hotel Management
Jul. 9, 2024 by Guest Relations Management, Hotel Management
Hi Jo! Thank you for your feedback. We apologize that your stay did not fully meet your expectations. Your comments are important to us, and we will use them to improve our services. We hope to have the opportunity to exceed your expectations on your next visit.
by A traveller
Posted Jun. 26, 2024 on Hotels
Comment from Hotel Management
Jun. 28, 2024 by Guest Relations Management, Hotel Management
Hi Joanne! Thank you for rating your stay at Econo Lodge Fallon Naval Air Station Area an 8 out of 10! We're glad to hear that you had a positive experience overall. If there are any specific aspects of your stay that you particularly enjoyed or any areas where you think we can improve, please feel free to share your feedback with us. We value your input and hope to welcome you back for another great stay in the future!
by A traveller
Horrible
Posted Jun. 19, 2024 on HotelsThis place was awful. They don’t even keep the ac on in the room. We checked in & it was 100 degrees inside the room. Turned the ac on took a shower & decided not to stay because it would take hours for the room to cool down.
Comment from Hotel Management
Jun. 22, 2024 by Guest Relations Management, Hotel Management
Hi Mark! Thank you for sharing your experience with us, and we apologize for the discomfort you encountered during your stay. Ensuring a comfortable environment for our guests is a priority, and we regret that we did not meet this expectation during your visit. Your feedback about the air conditioning issue has been noted, and we will address it promptly with our maintenance team to prevent similar occurrences in the future. We understand your decision not to stay, and we apologize for any inconvenience caused. If there is anything else we can do to make amends, or if you would like to discuss your experience further, please do not hesitate to contact us directly. We appreciate your feedback, as it helps us improve our services for all our guests.
by A traveller
Poor quality
Posted May 22, 2024 on HotelsWalls and ceiling seemed to be very thin, I could hear the other guests. The bathroom had been recently repainted and the masking was still on areas around the wall. The tv for the room size was too small. The pillows on the bed were way to soft, I stacked the three of them to make one pillow for the bed.
Comment from Hotel Management
May 23, 2024 by Guest Relations Management, Hotel Management
Hi Rufus! Thank you for your 4-star review and feedback. We apologize that several aspects of your stay fell short of your expectations.The thin walls and ceilings allowing noise from other guests, the incomplete bathroom paint job, the small TV for the room size, and the uncomfortable pillows definitely detracted from your experience. We take your comments seriously and are committed to improving these areas.We will be investigating potential solutions to improve soundproofing in the rooms. Additionally, all rooms will be thoroughly inspected before assigning them to guests to ensure any maintenance issues, like incomplete painting, are addressed.We understand screen size and pillow comfort are important for a satisfying stay. We are constantly evaluating guest feedback and may look into upgrading TVs and offering a variety of pillow options in the future to cater to different needs.While we couldn't deliver a perfect stay this time, we appreciate you bringing these issues to our attention. We hope with the planned improvements, your next stay will be a perfect 10!
by A traveller
Posted May 17, 2024 on Expedia
Great stay
Comment from Hotel Management
May 21, 2024 by Guest Relations Management, Hotel Management
Hi Richard! We appreciate you sharing your feedback with a 4 out of 5 rating and knowing you had a great stay is fantastic! We aim to provide a consistently positive experience for all our guests, so your feedback is valuable.Thank you for choosing our hotel, and we hope to see you again soon for another enjoyable stay!
by A traveller
Posted Apr. 25, 2024 on Hotels
Comment from Hotel Management
Apr. 28, 2024 by Manager, Hotel Management
Hello Lisa,We are delighted to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another exceptional stay.
by A traveller
Posted Mar. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Guest Relations Management, Hotel Management
Hi Nikom! Thank you for sharing your feedback and for rating your stay as 3 out of 5. We appreciate your honesty and want you to know that we take your feedback seriously. Understanding where we fell short helps us improve, and we'll be looking into how we can enhance our services to ensure a more enjoyable experience for our guests. If there are any specific areas you feel we could have done better, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.
by A traveller
Posted Mar. 12, 2024 on Expedia
There were crumbs in the sheets on the beds!
Comment from Hotel Management
Mar. 13, 2024 by Guest Relations Management, Hotel Management
Hi Sharon! We sincerely apologize for the cleanliness issue you encountered during your stay. It is unacceptable for our guests to experience anything less than pristine accommodations, and we regret that we fell short of your expectations in this regard. Please rest assured that your feedback has been shared with our housekeeping team for immediate action. We will be conducting a thorough review of our cleaning procedures to prevent such oversights from occurring in the future. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience caused by this oversight. We understand the importance of a clean and inviting environment for our guests, and we will take all necessary steps to ensure that our standards are consistently met moving forward. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you choose to stay with us again, please don't hesitate to reach out to our team directly, and we will do everything we can to ensure that your next stay exceeds your expectations.
