Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2021 sur Hotels
It was nice experience overall but beds are not comfortable, very hard to o sleep on .
Commentaires de Gestion de l’hôtel
5 janv. 2021 par Altitude Management, Gestion de l’hôtel
Dear Jaswinder Singh,
Thank you for taking the time write a review and we are glad to hear that you had an enjoyable experience overall. Thank you for your feedback regarding the beds.
Kind regards,
Altitude Management
par un voyageur
Publié le 10 oct. 2018 sur Hotels
Awesome accommodation in the heart of it all.
Recommandé
pour Tout le mondepar un voyageur de Sydney
Perfect apartment for a family.
Publié le 6 oct. 2017 sur ExpediaGreat for a family of four and easy access to ski lifts.
par un voyageur de bendigo
"Complimentary"
Publié le 12 juill. 2017 sur WotifI booked this room for 4 adults 1 child and 1 baby. The manager emailed and asked if I would like a complimentary upgrade however when we got there it wasn't an up grade she had not only taken away the reason why I booked the original room she also restricted our access to parts of the apartment stating "we hadn't paid for those areas". My view of a complimentary up grade must differ to others. Whilst staying here my baby became quite unwell. When I asked if we could have a late check out I was denied because they needed to get in and clean the room for the next people staying. Check out is at 9:30am and check in is at 4pm so it must be a hell of a clean to take 6 and a half hours.
I won't be visiting falls creek again any time soon
Commentaires de Gestion de l’hôtel
17 juill. 2017 par Melissa Moon, Gestion de l’hôtel
Dear Chelsea,
I'm really disappointed and surprised by your review, you didn’t express any of this to me at any time throughout your stay or upon departure. Your comments provide a very negative view of our business and are in no way reflective of the service and product we provide.
I find it hard to understand how you don’t believe you received an upgrade when the apartment you stayed in had an extra bedroom, extra bathroom, balcony and a larger dining/living area. This is the upgrade (and with an extra bedroom) that I described in my email to you so I’m not sure what else you were expecting.
And your comment “she had not only taken away the reason why I booked the original room”, I can only assume you meant the spa bath as this is the only feature which differs between the apartments. I did clearly mention in my email to you that the upgrade apartment did not have a spa bath so you were aware of this before choosing to take the upgrade. You did have the choice to keep your original booking.
Yes, I did request, in what I thought was a friendly manner, that you didn’t use the fourth bedroom/ensuite as the upgrade didn’t include this. I think this is quite fair especially seeing as there were only two couples and 1 child and 1 baby in a complimentary portacot so there was more than enough space for your group.
I’m sorry that your child was unwell but unfortunately our policy is that we are unable to provide late check-outs when we have an arrival into the apartment on the same day. This apartment does actually take 9 – 10 labour hours to clean and make all of the beds and with our housekeeping staff already scheduled for changeover days it is difficult to accommodate all late check-out requests. Wherever possible we do provide late check-outs but the reality is that it’s not always possible to accommodate every single guest’s needs.
Recommandé
pour Tout le mondepar un voyageur de f
Excellent spot for a weekend of MTB
Publié le 24 nov. 2016 sur WotifPerfect spot for any trip at falls weather it be active or relaxing. So bloody good
Recommandé
pour Tout le mondepar un voyageur
excellent spot
Publié le 8 avr. 2015 sur WotifIT was excellent experience . The apartment was very comfortable . We thoroughly enjoyed the visit .
par DAVID de Australia - VIC - Melbourne
Publié le 29 août 2014 sur Wotif
Pour : Cheap and easy to ski lifts, had a heat time
Service: Go the extra mile, anything you need!!; Cleanliness: Pleasant;
par Peter de Australia - VIC - Melbourne
Publié le 15 août 2014 sur Wotif
Pour : Good space, good location straight onto the ski lift
Contre : Furthest from the center
Emplacement : Perfect
Facilities: Nice , Above average; Value: Affordable;
par Jon de Australia - VIC - Melbourne
Publié le 13 août 2014 sur Wotif
Pour : Location !
Contre : No door on second room with bunks
Emplacement : Perfect
Value: The offer was good;
Right next to the lift
par ALLISON de Australia - VIC - Melbourne
Publié le 25 juill. 2013 sur Wotif
Pour : Value for money
Contre : Having to get oversnow transport
Emplacement : Close to everything
Facilities: Brand new, Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Immaculate;
