Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Old world charm
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Fi, Gestion de l’hôtel
Dear Peter, I really appreciate you taking the time to provide feedback following your recent visit.I'm delighted you had such an excellent experience and enjoyed our old world charm. Dating from 1640, we are proud to be Falmouth's oldest hotel. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Excellent from start to the end of my 4 day stay. Cant fault the staff, absolutely brilliant. The food is great, especially the Sunday lunch. I would highly recommend The Greenbank Hotel.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Fi, Gestion de l’hôtel
Dear Leonard, Many thanks for taking the time to share feedback following your excellent 4 day stay with us. I'm delighted that all aspects of your stay, including the service provided by our brilliant staff and the great food was all positive and enjoyable. We hope to see you again in the future. Thank you for choosing to stay with us and thank you so much for the recommendation. Kind regards,Fi, Guest Relations Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Fi, Gestion de l’hôtel
Dear pearse,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Room was miserably hot and carpet very tired in need of replacement
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Fi, Gestion de l’hôtel
Dear Joseph, Thank you for your feedback, I'm sorry to learn that you stay wasn't typical of the usual high standard enjoyed by our guests. We provide a fan in each room for our guests' comfort, I hope you located this and it helped somewhat. I'll report the carpet to our maintenance team for replacement. Thank you for bringing this to my attention, I really appreciate it. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager.
par un voyageur
Comfortable Hotel
Publié le 23 sept. 2024 sur HotelsRelaxing night in Falmouth visiting our daughter
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Fi, Gestion de l’hôtel
Dear Nick, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had a relaxing experience whilst visiting your daughter.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
par un voyageur
Lovely Cornwall
Publié le 17 sept. 2024 sur HotelsThis is an excellent hotel, in a superb position - both for lovely views and access to the town. We had small problem with our room, but on bringing it to the attention of the hotel, this was dealt with promptly and efficiently in very courteous way. Indeed, every member of staff we came into contact with were all extremely friendly.
The attached pub is also very popular.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Fi, Gestion de l’hôtel
Dear Keir, I really appreciate you taking the time to share feedback following your excellent stay. I’m delighted that all aspects of your stay; including our superb location and the extremely friendly service provided by our team was all positive and enjoyable. I’m sorry that you experienced a small issue with your room, but I’m reassured that this was dealt with efficiently and promptly by our team. Thank you for choosing us and I hope you’ll consider a return visit; it would be our pleasure to welcome you back. Kind Regards, Fi, Guest Relations Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Greenbank is a lovely property but the service in the restaurant and bar is slow and from time to
Time very poor. Food is so so.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Fi, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to share feedback following your recent stay, I’m delighted that you loved our characterful historic building. I’m sorry for the slow service you encountered at times during your stay. I understand how important timely service is to your overall experience, and I regret that we fell short in meeting your expectations.Thank you for choosing us and I hope you’ll consider a return visit; it would be our pleasure to welcome you back. Kind Regards, Fi, Guest Relations Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Wonderful hotel, exceptional service. Will stay again for sure
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fi, Gestion de l’hôtel
Dear Robert, I really appreciate you taking the time to provide feedback following your wonderful stay. I'm delighted that you received exceptional service from our team. I'm so pleased that you'll consider a return visit, it would be our pleasure to welcome you back. Kind regards,Fi, Guest Relations Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Excellent location service and food - especially for quick trips to Exeter Uni
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Fi, Gestion de l’hôtel
Dear Julie, I really appreciate you taking the time to provide a 5 star rating and comments following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
par un voyageur
10 out of 10
Publié le 13 sept. 2024 sur HotelsIt may be the oldest hotel in Falmouth But it was certainly a very impressive and enjoyable stay, would highly recommend this hotel, great food and great service
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Fi, Gestion de l’hôtel
Dear Paul, I really appreciate you taking the time to provide a faultless score and great comments following your recent visit.I’m delighted that you received a high standard of service and enjoyed great food. Thanks for the recommendation, we hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
