Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgruntled Patron
Publié le 16 sept. 2019 sur HotelsWorst "all inclusive" hotel I've been to. Service was poor and I had to cancel my 2 nights after staying the first night and requested a refund. The manager with whom I interfaced had very poor customer service skills and seemed more interested to havd us cancel our stay rather than fix the issues. We went to breakfast at 9am as breakfast was from abt 7am to 10am. Upon arrival in the restaurant there was nothing left and I asked for the food to be prepared and we were sent to various persons who each deflected responsibility to someone else. Very poor. The infrastructure is in dire need of a makeover. It seems decades have passed since the last cost of paint. I requested a refund and they refused to refund the 1st night. I have still not received the 2nd night's refund.
par un voyageur de US
Publié le 22 août 2019 sur Expedia
The property location is ok; Most of the staff was nice. The rooms are ok and decent size, But factoring the quality of food they serve ( is beyond POOR ) paying $200+ a night is extremely expensive for what you get. Shame on Expedia for advertising this as a 3 star hotel. 2 stars would be a lot.
par un voyageur
Publié le 15 juill. 2019 sur Expedia
The property seemed to have been a great one in the past; however, it is obvious that it has been neglected over a period of time. The choice of food was so disappointing. Omg, the table covers were so crushed, I had to ask if they could not be ironed. No tv services, no entertainment , we had to exchange room as a result of the air conditioning not working. I think with great improvements this property can be on the radar again. Please do not allow it to deteriorate further.
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback which will be shared with staff and management for future improvement
par un voyageur
Publié le 10 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
thank you for your feedback
par un voyageur
Publié le 7 juill. 2019 sur Expedia
Loved the staff, room and location!! Disappointed that pool bar open 2 days out of 7, buffet 2 days out of 7 and not many food options. Would suggest when less guests you offer better food instead of skimping out...make guests feel you care about their stay instead if cheapening it.
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback and we are pleased you enjoyed your stay
par un voyageur de St. Louis, MO
Publié le 2 juill. 2019 sur Expedia
Don't ever book a vacation at this hotel, it is terrible. They give you one beer at check-in to put in your refrigerator. All-inclusive? What a joke! The breakfast the morning I checked out was awful. I wouldn't feed it to my dog! I had a family emergency and had to leave 3 days early but they wouldn't refund my money. This is not a reputable company.
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback which will be shared with management for immediate resolution
par un voyageur
Publié le 27 juin 2019 sur Expedia
Run down, dirty, dusty, NO PEOPLE/GUESTS to be seen anywhere.
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback which will be shared with management
par un voyageur
Publié le 8 juin 2019 sur Hotels
The hotel was so bad we leave one day early l need a refund we went to the Jewel hotel that was in a better condition I think you need to checkout the hotel before you send anyone else there
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback which will be shared with management
par un voyageur
Publié le 6 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
We are sorry you did not enjoy your stay. Please feel free to contact the hotel direct if you would like to provide feedback
par un voyageur
Publié le 5 juin 2019 sur Expedia
I was very disappointed, we were without running water for 2 days. The manager Mohammed is very rude and disrespectful, he has no idea what all inclusive means.
Did not want to refill our drinking water in the rooms. No brand alcohol available.
All in all this is not a facility I would recommend to my worst enemy if there manager does not change. Even the staff is unhappy. I would recommend taking them
Off your site until they can be better . There is potential but not with current management..
Commentaires de Gestion de l’hôtel
17 juill. 2019 par The Mangos Team, Gestion de l’hôtel
Thank you so much for your feedback which will be shared with management for immediate resolution
