Avis Merchants Manor

Dear Adele,Thank you for your feedback regarding your recent stay, though we must highlight that we have a significantly different account of the events. From the outset, we extended every courtesy, including offering drinks at the bar while your room was being prepared. However, it was immediately apparent that your behaviour towards our staff was rude and uncooperative—a sentiment echoed by every member of our team who came into contact with you.Despite our efforts to address your concerns, your complaints were found to be both inconsistent and unfounded. When our supervisor visited your room, you claimed there were hairs, yet when asked to show them, you stated they had "blown away." Similarly, when discussing the carpet, you pulled tufts of wool and dramatically blew them into the air, attempting to pass them off as dirt. This unusual behaviour left our team both perplexed and distressed, as they were simply trying to assist you in a professional manner.In light of the stress your actions caused and your continued unreasonable conduct, we offered you a full refund as a polite way to suggest that it would be in everyone’s best interest for you to seek alternative accommodation. This was not due to a lack of rooms but rather to ensure the comfort of our staff and other guests. Your refund has already been processed as promised.Furthermore, we categorically refute the claims you made regarding the cleanliness of the room and the alleged blood stain, as our team responded promptly to each of your concerns and found no evidence to support these accusations.Please be aware that any further baseless allegations or defamatory statements against our establishment will be directed to our solicitors, as we take the protection of our reputation seriously.We wish you all the best in finding accommodation that better meets your expectations in the future.Best regards,