Avis Retreat Guesthouse Luxury Suites

Dear valued guest,Thank you for taking the time to provide feedback on your recent experience at our guesthouse. We appreciate all feedback, both positive and negative, as it helps us improve our services. However, we feel it is important to address some inaccuracies in your review to ensure a fair and transparent representation of our establishment.Firstly, we regret any inconvenience you experienced regarding the air conditioning. When you initially made your reservation, our team informed you that air conditioning was available in certain rooms for an additional fee. We offered you an upgrade to an air-conditioned room, which you accepted. Unfortunately, we encountered an unexpected issue with the air conditioning system in that particular room, and we sincerely apologize for any discomfort caused. Rest assured, the problem has since been rectified, and our current guests are enjoying a comfortable stay with fully functional air conditioning.Regarding your claim that our staff was rude and frequently entered your room, we find this characterization deeply concerning and contrary to our commitment to providing exceptional service. We pride ourselves on our professional and attentive staff who strive to ensure the comfort and privacy of our guests. It is highly unlikely that our staff would enter your room without your consent or a valid reason. We take all allegations of rudeness or unprofessional conduct seriously, and we have investigated this matter thoroughly. However, we could not find any evidence to support your claim.Additionally, we must address the incident that occurred during your check-out. After informing you that we were unable to process payment through your American Express card, you presented another card that unfortunately did not work. We understand that this situation may have been frustrating for you, but it is important to note that our staff did their best to find a suitable solution. Unfortunately, it is completely unacceptable and disrespectful to swear at our staff, particularly at a 78-year-old lady who was only trying to assist you. Such behavior goes against our values of respect and kindness, and we cannot condone or tolerate it.We strive to maintain a high standard of service and take pride in our reputation as a four-star establishment. Our previous reviews and returning guests attest to our commitment to providing a pleasant and comfortable experience. We regret that your stay did not meet your expectations, and we wish we had the opportunity to address your concerns during your time with us to ensure a more enjoyable visit.We value your feedback, and we will use it to improve our operations and enhance the experiences of future guests. We kindly request that you reconsider your review, taking into account the full context of your stay. We also hope that you reflect upon your behavior and understand the importance of treating others with respect and courtesy.If there is anything more we can do to