Note fondée sur 779 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Pierre de Nice
Self sufficient for relaxation
Publié le 8 févr. 2016 sur HotelsThe gym, the pool, the jacuzzi, the steam bath, the sauna, the restaurant, the bar and a very comfortable room, everything is there in good conditions to relax and enjoy without going out of the hotel.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Joanne, Thanks for taking the time to rate your recent stay, We looking forward to welcome you back in the future.Kind regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
I stayed with my family it’s really nice. We enjoyed our stay. Swimming and sauna was nice. Breakfast was good. Very clean and nice views. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
17 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Zia, Thank you very much for sharing your experience with us, I'm delighted to hear that you enjoyed your stay with us. we looking forward to welcome you back again.kind regards,
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Guest,Thank you for rating your recent stay with us, I hope we will have the opportunity to welcome you back in the future.Kind regards,
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Fernando, Thank you for rating your recent stay with us, I hope we will have the opportunity to welcome you back in the future.Kind regards,
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Karen, Thank you for taking the time to rate your stay with us. we looking forward to seeing you again.Kind regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
Gorgeous place
Commentaires de Gestion de l’hôtel
14 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Vicki, Thank you taking the time to share your experience with us, we looking forward to seeing you again soon.Kind regards,
par un voyageur
Publié le 12 août 2024 sur Hotels
I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay.
Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests.
Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation.
On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.
Commentaires de Gestion de l’hôtel
14 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience with us, my apology for any inconvenience which might have caused during your stay. please be assured that your feedback has been addressed to the team for their consideration. and I believe a follow up email and resolution regarding this has been sent to you separately.We hope we will have the opportunity to welcome you back again in the future.Kind regards,
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Paul,Thank you for sharing your experience with us, we looking forward to seeing you again soon.Kind regards,
par un voyageur
Publié le 11 août 2024 sur Hotels
Room was tired, for a 2 night stay hotel charge £35 for swimming and you are restricted to an hour each day.
Cooked breakfast you need to order.
Commentaires de Gestion de l’hôtel
14 août 2024 par Solent hotel & spa , Gestion de l’hôtel
Dear Stuart, Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regards,
