Note fondée sur 971 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024
Someone took some great pictures!! Rooms smelled a touch musty but the hotel was nice. Had a pool that was really nice.
par un voyageur de NORFOLK
Publié le 11 août 2024
Felt like an updated motel, though the pool and eating area were fine.
Commentaires de Gestion de l’hôtel
12 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the review, we really do appreciate it. We hope to see you again in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
When we checked in they accidentally tried charging us again… come to find out it is $40 cheaper just to reserve directly through the hotel vs Expedia… very noisy place. I think there are definitely other hotels worth looking into.
Commentaires de Gestion de l’hôtel
5 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Our apologies regarding the confusion on our part for the billing at check in, we will make sure all team members are fully trained on check in process for 3rd party reservations. We always recommend to our guest to call us directly as it will usually save you some money. Thank you for the feedback, we really do appreciate it.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank You.
par un voyageur
Publié le 4 août 2024 sur Expedia
It is convenient while traveling. The staff was very friendly. The room was great. Doors on both sides easier for us because we travel with a guide dog. We will be staying there again.
Commentaires de Gestion de l’hôtel
4 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback! We are glad to hear you had a great stay and look forward to seeing you again!
par un voyageur
Publié le 4 août 2024 sur Expedia
Shortly after unpacking found dead Cockroach on the edging btw carpet and tile flooring. Can't imagine cleaning staff missing it but they said my room was cleaned. Manager made aware and offered change in room or $5 discount in their attached restaurant. In my opinion, not a great response. The breakfast buffet on first dway was lacking. No yogurt. Only white bread and bagels. One waffle machine and so lineup of 15 min each day. Eggs and sausage with muffin and grits was other option. No orange juice and coffee wasn't drinkable. Very disappointed.
Commentaires de Gestion de l’hôtel
5 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback, we really do appreciate it. Unfortunately when having a prepaid reservation through a 3rd party, we are unable to discount here directly at the hotel. When moving of rooms was declined, the coupon was just a small gesture at the time.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback, we appreciate you!
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback, we appreciate you!
par un voyageur
Not as pictured
Publié le 2 août 2024 sur HotelsLobby was nice and front desk was friendly. Room had peeling wallpaper and a lot of deferred maintenance.
Commentaires de Gestion de l’hôtel
3 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback, we are currently working on renovations on that side of the hotel!
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Biltmore Guest Services, Gestion de l’hôtel
Thank you for the feedback, we appreciate you!
