Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2020 par Mandeep, Gestion de l’hôtel
Dear Sir, Thank you for a positive feedback. We always strive to deliver 100% satisfaction for our guests through our services to create memorable stays. Looking forward to welcome you again!!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The checkin staff was rude, no greetings and hospitality etiquette
Plumbing issues in the room water was not coming out of wash basin and bathroom.. horrible experience do not deserve this much of cost looks like a 2-3 start never 5 start exp
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Overall ok place to stay. Need to improve customer service. Breakfast spread a bit limited.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
par un voyageur
Business trip
Publié le 9 juill. 2024 sur HotelsCheck in front desk people looked not so much professional.. need further education or training because when guests checking time, front desk should be polite with smiling but not like.
The room view was blocked with wall and no any view, requested to change the room but denied.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Shyam Sunder, Gestion de l’hôtel
Dear Mr. LeeGreetings! Trust this email finds you well! Apropos to your shared dissatisfactions about your check in experience & room view, I would like to extend my sincere apologies. I would like to assure you that this is not true reflection of our services but in the particular instance we seem to have faltered. With assurance that we don’t take trust of our valued guests like yourself lightly in us, your shared detailed feedback has helped to improve the lapses, we have taken your feedback firmly among the team, have ensured re trainings.I do wish to connect you over a call to apologies, do advise on a suitable time along with contact details. Moreover I have taken the liberty to upgrade your room to a category above in your next stay. Allow me to be your only point of contact for any queries or your upcoming stay with the hotel & I do request you not to take this as our usual service experience. Would like to hear from you soon in regards of welcoming you back with us & ensuring a cut above service.Regards
par un voyageur
Publié le 8 juill. 2024 sur Hotels
par un voyageur
Publié le 22 juin 2024 sur Hotels
par un voyageur
Publié le 25 mai 2024 sur Expedia
par un voyageur
Nice housekeeping during the stay
Publié le 23 avr. 2024 sur HotelsSatisfied with the kind services of 5th fl. house keeper, Mr.Pankaj who filled enough water bottles, etc.
par un voyageur de Austin
Publié le 25 mars 2024 sur Expedia
Very nice hotel. Excellent stuff and service. The surrounding area is a bit scary.
