Note fondée sur 446 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel classique, pas d'extra.
Publié le 3 déc. 2016 sur HotelsIl est dommage de ne pas avoir profiter de la piscine et du jacuzi : pas assez conviviale, trop à la vue de tout le monde.
Petit déjeuner un peu léger.
Mais dans l'ensemble, séjour agréable.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jake,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Average
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Bill,Thank you for your stay. We regret seeing the two-star rating. Could you please let us know what aspects of our service did not meet your expectations? We are committed to addressing any issues to ensure your satisfaction. We look forward to your feedback.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Shelby,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
The facility was very clean, as well as the room. The breakfast was decent, but could have been better. Overall satisfied with our stay and would go back!
Commentaires de Gestion de l’hôtel
31 août 2024 par General Manager, Gestion de l’hôtel
Dear Lacey,Thank you for your positive feedback! We're pleased you found the facility and room very clean and enjoyed your stay overall. We appreciate your suggestions for improving the breakfast and will work on enhancing it. We look forward to welcoming you back!Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Pauline,Your 5-star rating is much appreciated. Looking at the outstanding rating, I'm sure that you ought to be so satisfied, and we strive to provide 100% guest satisfaction. It appears that you agree that we provide our guests with a winning combination of comfort, convenience, amenities, and value. I hope that if your travels bring you to this area again, you will stay with us. I am delighted to be able to serve guests like you.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
We stayed 2 nights at this location and a party was going on on our floor until 4 in the morning. We called the front desk twice to let them know but nothing was done. I had to sleep in to catch up on sleep and missed breakfast because of it. We were not compensated in any way. Horrible experience. I will not be staying here ever again or any Hampton location.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Jaime,Thank you for your feedback. We’re truly sorry to hear about the noise disturbance and the lack of action from the front desk. We understand how disruptive this was, especially affecting your sleep and breakfast. Your experience is important to us, and we will review this situation to ensure better handling of such issues in the future. We appreciate you bringing this to our attention and apologize for the inconvenience.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur de Cedar Rapids
Publié le 14 août 2024 sur Expedia
Variety for breakfast
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Janeen,Thank you for your feedback and for rating us 4/5! We’re pleased you enjoyed your stay and appreciate your comments on the breakfast variety. We are always looking to enhance our offerings and hope to exceed your expectations on your next visit.Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gary,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Jessica WhaleyGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Service
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Youngmyong,Thank you for the perfect rating! We’re glad you were pleased with the service. We look forward to your next visit!Sincerely, Jessica WhaleyGeneral Manager
