Note fondée sur 722 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Uriel, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you'd like to share, so we can improve our services for future guests. We appreciate your time and hope to welcome you back for a better experience.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello quinn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shelly and John, We value your opinion and would appreciate the opportunity to hear more about your experience. Please do not hesitate to contact us with any feedback so we can address the issues you encountered during your stay. We look forward to the chance to make things right for you.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Just old building and food was not good
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Hello Renee,We appreciate your feedback and regret to hear about your experience. We strive to provide a comfortable stay and will share your comments with our team for future improvements. If you have any further concerns, please feel free to contact our management directly. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello King, We are sorry to hear that your stay did not meet your expectations. Please do not hesitate to contact us directly so we can address any concerns you may have.
par un voyageur
Publié le 28 août 2024 sur Expedia
This room was a lot nicer LOOKING than our other room- But it was a bigger nightmare!! There was literal roaches crawling all over the walls and onto the bed! Half of us slept in the car! DO NOT STAY IN THIS HOTEL!! They would not reimburse us, would not put us in another room etc. You could not understand a word they were saying!! It was absolutely disgusting!!!!
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Taylar, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 25 août 2024 sur Expedia
So many things wrong with this place! Myself, husband and small children stayed 1 night just wanting to be able to swim and relax. Definitely not the outcome!!
The AC didn’t work properly in room, beds and towels were stained and filthy looking, mold on walls, front desk area stunk so bad almost made me gag! When we all woke up our entire bathroom was covered in water, the ceiling was cracked and water was steadily dripping! We immediately started packing (we had enough) I went to call front desk, the phone in the room has been apparently ripped out of the wall. So after contacting them by my cellphone I informed the front desk over the bathroom situation- At this time it was pouring out!! I couldn’t understand a thing she was saying and honestly don’t think she understood me- So We immediately got out and to the front desk I went! I walked into the lobby and it was like a smack of feces!! I immediately started holding my breath and tried holding it together!! The woman comes out I give her my door key and inform her of the leak AGAIN- she says “ya I told room service” I was like I don’t think u understand someone’s going to be falling through that floor! It’s really bad- Entire floor is covered and it’s going out into the other room. I know she didn’t understand a word I was saying! And I honestly couldn’t take the smell much longer. I practically ran to the car and had a gagging fit in the parking lot! WORST HOTEL IVE EVER BEEN TO
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Taylar, We apologize for any inconveniences you may have encountered during your stay. Your feedback is valuable and has been shared with the appropriate hotel management for further review. We strive to provide a comfortable and enjoyable experience for all our guests and regret that we fell short of meeting your expectations. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to welcome you again in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Cheap. Definitely get what you pay for
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello quinn,We appreciate your feedback and will consider it for future improvements to enhance our guests' experiences.
par un voyageur
Publié le 18 août 2024 sur Expedia
Seems like people live here as a permanent address. The people look a bit shady! I would have never booked this place if I would have known that. Also, I felt like it would be a place to find bedbugs.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Christian, We appreciate your feedback regarding your recent stay. We take cleanliness and safety concerns seriously. Your comments will be shared with our team for further review. Our guests' comfort is a top priority, and we aim to provide a pleasant experience for all.
par un voyageur
Publié le 17 août 2024 sur Expedia
We left with fkra bites
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello randy, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us and we will look into this matter further. Please feel free to reach out to our management team for any additional assistance you may need.
