Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2023 par Customer Care Team, Gestion de l’hôtel
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The photos listed on Expedia portrayed a whole different facility than the one we stayed at. The area was sketchy and felt very unsafe. There was no one at the desk upon entering and the lights were very low. We rang the bell and had to wait 10 minutes for a boy to come up there and very unprofessionally check us in. (no hotel attire, looked like he rolled out of bed, was not able to give us details about the room when i asked questions) The room was DISGUSTING. Mold all over the bathroom, thick dust on the curtains and stains all over them as well. There was pubic hair all over the bed cover and there was sheetrock dust? or paint? all over the floors. The air was not working well. Please send us a refund.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Taylor, We sincerely apologize for the experience you encountered during your stay, as it does not reflect the standards we strive to maintain. It’s concerning to hear about the discrepancies between the photos and the actual facility, as well as the safety concerns you felt upon arrival. We regret the delay in check-in and the professionalism of our staff during your welcome; we will address this with our team to ensure a more polished approach moving forward. The cleanliness issues you described are unacceptable, and we will conduct a thorough review with our housekeeping team to rectify these problems immediately. Regarding the air conditioning and any potential refund, we encourage you to reach out directly to our management team so we can address your concerns appropriately. Thank you for bringing these matters to our attention, and we hope to have the chance to restore your faith in our hotel in the future.Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur de Moreno Valley
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
the room was dingy and felt unclean. it was damp in the room the entire stay, so much so, that the chair was actually wet.
par un voyageur
A place to crash
Publié le 15 sept. 2024 sur HotelsWorks for family weekend from affordable and just sleep here
par un voyageur
Cheap Room. Trying to rob me
Publié le 12 sept. 2024 sur HotelsDouble charged for the room and the deposit was permanently charged too.
So my $70 room. Worth every penny & only those pennies. Has cost me almost $300 and now I have to go through the hassle of chasing down my money. Hopefully I get it back.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Neil, we’re truly sorry to hear about the billing issue you experienced. This is certainly not the standard we strive for, and we understand the frustration of dealing with double charges. Please contact us directly so we can promptly resolve this matter and ensure you receive the necessary refunds. Thank you for bringing this to our attention, and we appreciate your patience as we work to correct this issue.Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Danielle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael, thank you for the positive rating and for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards, Baymont Inn & SuitesCustomer Care Team
