Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2023 par Customer Care Team, Gestion de l’hôtel
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur
Publié le 28 juin 2024 sur Expedia
Clean and close to trails
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dale, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the convenient Baymont guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 25 juin 2024 sur Hotels
The room was ok, not very clean and kind of musty. The continental breakfast was limited and not stocked well. They were out of juice and there wasn’t any fruit at all the entire morning.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear John, thank you for sharing your experience. We apologize for the hygiene issues in your room and the limited breakfast offerings. We will work to improve our breakfast service based on your remarks and ensure our rooms meet the highest cleanliness standards. We assure you that we will rectify the situation to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 25 juin 2024 sur Expedia
Staff was kind and accommodated with friendliness.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Wes, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Baymont Inn & Suites Fayetteville. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our kind and accommodating staff team makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 24 juin 2024 sur Hotels
The front desk guy was very rude and confrontational. He used foul language and was very unprofessional.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are genuinely sorry to hear you had a bad experience while staying at our hotel. We understand from your comments that our front desk staff was unprofessional and did not help you address your concerns. We apologize for their poor customer service. We intend to take this episode very seriously, communicate with our team, and train them accordingly to respond better to guests' requirements. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. We hope to take all measures required to rectify the situation soon enough, so kindly give us time to sort this out peacefully. Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 24 juin 2024 sur Expedia
Definitely not worth the amount of money you have to pay for a night.
The room was outdated, there were stains on the walls from where something had been spilled, the bathroom counter had mounds of soap dried all over it, and the floor was disgusting. The air conditioner sounded as if it would go out at any given moment and it was stuffy in our room the entire night, smelling like mold.
Also, they charge a ridiculous amount of money for one night in an outdated, unclean, hotel and still has the audacity to charge you extra if you want to use more than 120 minutes of their WiFi.
Definitely do not recommend and will not use again.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lindsay, we sincerely apologize for the disappointing experience you had during your stay. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Baymont service in the future!Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Baymont Inn & Suites Fayetteville with the finest of our facilities and services!Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Wendy, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Baymont Inn & Suites Fayetteville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Baymont Inn & SuitesCustomer Care Team
par un voyageur
Publié le 21 juin 2024 sur Hotels
When I arrived in my first room I was met with the overwhelming smell of mildew. I requested another and was moved immediately but this one was almost as bad. I had to go buy damp rid, air freshener and sanitizer. There is no exhaust fan in the bathrooms. The pillows were small and hard and the bed was uncomfortable. The bathrooms had mold around the faucets and the dispensers in the shower had built up product and gunk on them. Did not smell clean at all.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Holly, we sincerely apologize for the unpleasant conditions you encountered in your rooms, including the smell of mildew, hygiene issues, lack of an exhaust fan, uncomfortable bedding, and poorly kept bathrooms. Your comfort and satisfaction are important to us, and it is clear we did not meet those standards during your stay. We are taking immediate steps to address these problems with our housekeeping and maintenance teams to ensure our rooms are fresh, clean, and better equipped for all guests. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our services. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards, Baymont Inn & SuitesCustomer Care Team
