Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Blood on my sheet, banging and screaming from other tenants- didn’t love this location or have a nice stay. Very disappointed
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Emily, We deeply apologize for the disturbing experience you had during your stay, and we truly regret the discomfort this caused. The cleanliness issue with your sheet is completely unacceptable, and we have already reinforced our housekeeping protocols to ensure such incidents do not happen again. We understand how unsettling the noise from other guests must have been, and we will be reviewing our policies to better manage disturbances and create a more peaceful environment for everyone. Your disappointment is understandable, and we’re sorry we didn’t provide the stay you deserved. Thank you for sharing your concerns—we’re committed to improving based on your feedback.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Sebastian, We're sorry to hear that you had a less than satisfactory experience during your stay. Your feedback is important to us, and we would greatly appreciate it if you could provide more details or specific concerns so that we can address them and make improvements. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Heather, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi David, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
The best thing about our stay is that it was within easy driving distance to the wedding reception venue. Beyond that, it was the most disappointing stay we’ve had. The noisy springs in our mattress kept me awake during the nights. Corporate alerted the staff about the problem, but nothing was done about it. No housekeeping services were done during our two days stay. No clean towels and wash cloths were provided, neither were clean sheets. The sink was stopped up. Those extra tiny soaps didn’t last two days. The steps leading up to the second floor are very dangerous at one point, so much so someone is going to trip over them eventually. I shudder to think what might happen next, not only to the person who falls but also to the hotel’s liability. The pictures will show what I mean. We will not stay at this hotel again. This is the first time I’ve ever given any hotel this bad a review. My wife and I were overcharged greatly for a very bad experience.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Chris, We sincerely apologize that your stay fell short of expectations, and we truly regret the issues you encountered. The noisy mattress and lack of housekeeping during your visit are unacceptable, and we understand how frustrating that must have been. We will immediately ensure our team reviews and replaces problematic mattresses, and we’re addressing any gaps in housekeeping services to guarantee fresh towels and amenities are provided daily. The sink and stair safety issues you raised are of serious concern, and we’ll be taking immediate steps to rectify them. Regarding your overcharge, we encourage you to contact us directly so we can review your bill and correct any discrepancies. We deeply appreciate your feedback and hope you'll reconsider giving us another opportunity to provide a much better experience in the future.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Room smelled like smoke shower was dirty had others hair in it floors were not mopped worst booking I have had
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Eddie, We sincerely apologize for the condition of the room during your stay, as this is certainly not the experience we aim to provide. A room that smells like smoke and lacks proper cleanliness, especially in the shower and on the floors, is unacceptable, and we will be addressing this with our housekeeping team to ensure this does not happen again. For future stays, we can offer a smoke-free room guarantee and would be happy to arrange a thorough room inspection before your arrival to ensure everything meets your expectations. We truly regret that this was your worst booking experience, and we appreciate your feedback as it helps us improve.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Easy clean please and conveniently located.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Cortney, Thank you for your feedback! We’re glad to hear that you found the room easy to clean and our location convenient. It’s great to know that these aspects made your stay more comfortable. We hope to welcome you back again soon for another smooth and hassle-free experience!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi GARY, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
N.a
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Dakota, We appreciate your great ratings! It’s wonderful to know that you had a pleasant stay and that our hotel met your needs. Your feedback helps us improve, and we look forward to the opportunity to provide an even better experience on your next visit!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Decent stay for the money. Nothing super special but decent
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Dsanja, Thank you for your feedback! We're glad to hear that your stay offered good value for the money. While it may not have been extraordinary, we appreciate your honesty and are always looking for ways to make the experience more memorable. We hope to welcome you back and provide an even better stay next time!Best Regards, Days Inn FayettevilleCustomer Care Team
