Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Philippe de Belfort
très bon rapport qualité-prix
Publié le 12 sept. 2015 sur Hotelsquartier calme, chambre un peu ancienne mais très propre, belle piscine, petit-déjeuner complet avec yaourt, bagel, muffin et gaufres, séjour très agréable et bien situé près de l'autoroute
par un voyageur de Allen
Publié le 27 sept. 2024
par un voyageur
Publié le 16 août 2024
This room was filthy! Throw up in the ice bucket, and on the chair, nasty sink and bathroom and dried up fluid on the floor! We were discussed!! Front desk person was slow and not very understanding. We couldn’t even walk into a lobby, my husband had to stand outside to talk with him! So unacceptable!! We felt very very unsafe!!!!!
Commentaires de Gestion de l’hôtel
17 août 2024 par Management, Gestion de l’hôtel
Hello,We are really sorry to hear about your experience. Your feedback is crucial, and I want to assure you that this is not the standard we strive for. I’m deeply sorry for the state of the room and the poor service you encountered.We take cleanliness and guest safety very seriously, and it’s clear we fell short in both areas during your stay. I’d like to investigate this further and make it right. Could you please contact us directly, so I can address these concerns personally and ensure this doesn’t happen again? Thank you for bringing this to our attention.
par un voyageur
Publié le 28 juin 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
3 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Steven,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Hi Karl,Thank you for taking the time to share your thoughts on our property conditions and room comfort. We're sorry to hear that these aspects did not meet your expectations. Our maintenance team has been notified and will be making necessary updates and repairs to improve the overall condition of the facilities. Regarding room comfort, we are currently reviewing our room layouts and amenities to ensure a more comfortable and pleasant stay for our guests. If you have specific suggestions or encountered particular issues, we encourage you to let us know directly so we can make immediate improvements. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kimberly, thank you for rating your stay at Days Inn Fayetteville. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 19 juin 2024 sur Expedia
there was food left on floor and dusty tv screens i feel like all they did was replace the bedding and that’s it. even the bedding had stains on it. this was a surgery appointment i was barley in the room for 12 hours since I arrived at 8pm and left before 6am. the hotel refused to compensate for the conditions. paying $90 for a room I expect it to be fully clean at minimum.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Customer Care Team, Gestion de l’hôtel
Hi Amber,We apologize for the unsatisfactory experience you had during your brief stay. It's distressing to hear about the cleanliness issues you encountered in your room. This is not reflective of our standards, and we regret any inconvenience caused during your surgery appointment. We understand your expectation for a fully clean room, especially at the rate you paid. Your feedback is crucial, and we will address these issues with our housekeeping team to prevent recurrence. We apologize for any miscommunication regarding compensation and would like to discuss this further to make things right for you. Please reach out to us directly so we can address your concerns and improve your experience in the future.Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jillian, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Days Inn FayettevilleCustomer Care Team
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Customer Care Team, Gestion de l’hôtel
Hi Martha,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Days Inn FayettevilleCustomer Care Team
