Ratings based on 407 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Benton
Posted Sep. 16, 2024
This was the worst experience in 40 years of travel. Arrived at property after 10p and the parking lot was full of people hanging around cars. Felt unsafe from the start. We had to call from lobby phone to get someone to come and check in. Clerk arrived 15 minutes later, disheveled and extremely rude. The entire property smelled awful. The room was gross and filthy. The toilet had not been cleaned and had black mold growing in it. The walls were disgusting and had dark splatter all over them. The smell was a nauseating mix of urine, feces, body odor and cigarettes. We had no choice but to stay the one night. The next morning, it was worse when in the daylight we could actually see just how nasty the room was. Roaches were present, both dead and alive. We packed up and left with one night remaining. The most disgusting hotel we have ever seen. DO NOT STAY HERE regardless of the rate. It should be condemned.
Comment from Hotel Management
Sep. 17, 2024 by Hotel Management , Hotel Management
Dear Justin, Thank you for your feedback. We are deeply sorry to hear about your experience and the serious issues you encountered. This is far below our standards, and we are addressing these concerns with urgency. Your safety and comfort are our top priorities, and we regret that we did not meet these expectations during your stay. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
by A traveller
Posted Aug. 24, 2024 on Expedia
You have to pay for everything towels room service lazy ass people never again
Comment from Hotel Management
Aug. 24, 2024 by Hotel Management , Hotel Management
Dear Shante, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We aim to provide clear information about our services and charges, and we regret any confusion or inconvenience you faced. Your comments will be reviewed to ensure we address these issues and improve our service. We appreciate your input and hope to have the chance to offer you a more satisfying stay in the future.Sincerely,Hotel Management
by A traveller
Not worth the money
Posted Aug. 18, 2024 on HotelsI arrived around 12:30 to the lobby being closed and a gate on the window. I had to call an automated number which rang some phone in the office but couldn’t get anyone to come check me in until I waited on hold long enough to get the over the phone help to call the attendant directly then had to wait awhile for them to show up. I’ve never had a check in experience make me feel like the hotel didn’t want me there until this visit. The room wasn’t super dirty but it was far from “clean” as well. The next morning I was woken up to the front desk clerk knocking on my door to remind me of check out which was very annoying and frustrating.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced with the check-in process and the cleanliness of your room. This is not the experience we aim to provide, and we are addressing these concerns with our team to ensure improvements. We also regret the disturbance caused by the early check-out reminder. Your comments are valuable, and we appreciate you bringing these matters to our attention. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 17, 2024 on Expedia
This place was filthy and the smell was horrible.
Comment from Hotel Management
Aug. 18, 2024 by Hotel Management , Hotel Management
Dear Lauren, Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues and unpleasant smell you encountered. This does not meet our standards, and we will address these concerns immediately. Our goal is to provide a clean and comfortable environment for all our guests, and we will take steps to ensure this situation is rectified. We appreciate your input and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 17, 2024 on Expedia
This was the dirtiest place I have ever stayed. The phone did not have a cord. How would I call for help. The office was closed 10pm to 10am. People were fighting all night. Never ever again
Comment from Hotel Management
Aug. 18, 2024 by Hotel Management , Hotel Management
Dear Emily, Thank you for your feedback. We are truly sorry to hear about your experience. Cleanliness and safety are top priorities, and it’s concerning to hear that we fell short. We will investigate the issues you’ve mentioned, including the phone and disturbances, to ensure these are addressed promptly. Our office hours are designed to provide support, and we will review our procedures to improve our guest experience. We hope you might reconsider and give us another chance to provide a better stay.Sincerely,Hotel Management
by A traveller
Posted Aug. 12, 2024 on Expedia
The staff was very rude will be fontacting corporate
Comment from Hotel Management
Aug. 13, 2024 by Hotel Management , Hotel Management
Dear demario, Thank you for sharing your feedback. We sincerely apologize for the experience you had with our staff. This is not reflective of the service standards we strive to uphold. Your concerns will be addressed with our team to prevent future occurrences. We understand your frustration and appreciate the opportunity to correct this issue. We look forward to welcoming you back and ensuring your next stay is even better.Sincerely,Hotel Management
by A traveller
Posted Aug. 10, 2024 on Hotels
by A traveller
Posted Jul. 25, 2024 on Hotels
by A traveller
fine
Posted Jul. 18, 2024 on HotelsThere was roaches, and the floors were so so dirty we had to clean our own room the minute we got into it, but the place was nice and safe
Comment from Hotel Management
Jul. 19, 2024 by Hotel Management , Hotel Management
Dear Meaghan, Thank you for sharing your feedback. We're pleased you felt safe and found the property excellent. However, we sincerely apologize for the cleanliness issues you encountered. This is not up to our standards, and we will address these concerns with our housekeeping team immediately. Your comfort and satisfaction are essential to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
by A traveller
Posted May 24, 2024 on Expedia
The on call help was rude. Floors in the room were dirty. They look as if they hadn’t been cleaned in months. Stay away!!!!
Comment from Hotel Management
May 24, 2024 by Hotel Management, Hotel Management
Dear Wannalitha, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment caused by the oversights made while cleaning and preparing your room. We appreciate your feedback and will review it with the team members to see what went wrong. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
