Note fondée sur 415 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Single worst staff I have ever encountered
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gary, We sincerely regret that your experience with our staff did not meet expectations. Providing excellent service is a top priority, and we apologize for falling short during your stay. Your feedback is important to us, and we will address this internally to ensure a more positive experience for all guests in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2024 sur Hotels
As I walked in to the hotel, the gentlemen seated behind the desk wasn't friendly. He was rude. Once I walked past the front door to the elevators, it smelled like pet urine. It was hard to take in. As my son and I got off the elevator, I can't even describe the smell, it was so bad! The room had pant splatter in random spots, the room smelled, there was pubic hair on the toilet-it was just disgusting!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Esther, We are truly sorry to learn about your negative experience during your stay. Your feedback is extremely important to us, and we take your concerns very seriously. We understand that your experience did not meet your expectations, and we apologize for any inconvenience or frustration this may have caused. Our commitment to quality is reflected in the excellent service we strive to provide to all our guests, so it is not enjoyable to learn that your stay did not meet our standards. Your comments regarding the staff's behavior and the cleanliness of the hotel have been duly noted. We will be conducting a thorough investigation into these matters to ensure that such issues are addressed promptly. We value your business and would like the opportunity to make things right. Once again, we are sorry for any negative aspects of your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Will use them again
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jermikia, We appreciate you for choosing to stay at Extended Stay America. It's great to know you had a wonderful stay and were pleased with everything we offered. Thank you for showing your interest in returning for another flawless experience. Sincerely,Hotel Management
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur de Benton
Publié le 16 sept. 2024
This was the worst experience in 40 years of travel. Arrived at property after 10p and the parking lot was full of people hanging around cars. Felt unsafe from the start. We had to call from lobby phone to get someone to come and check in. Clerk arrived 15 minutes later, disheveled and extremely rude. The entire property smelled awful. The room was gross and filthy. The toilet had not been cleaned and had black mold growing in it. The walls were disgusting and had dark splatter all over them. The smell was a nauseating mix of urine, feces, body odor and cigarettes. We had no choice but to stay the one night. The next morning, it was worse when in the daylight we could actually see just how nasty the room was. Roaches were present, both dead and alive. We packed up and left with one night remaining. The most disgusting hotel we have ever seen. DO NOT STAY HERE regardless of the rate. It should be condemned.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Justin, Thank you for your feedback. We are deeply sorry to hear about your experience and the serious issues you encountered. This is far below our standards, and we are addressing these concerns with urgency. Your safety and comfort are our top priorities, and we regret that we did not meet these expectations during your stay. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
par un voyageur
Bad experience with the desk clerk.
Publié le 15 sept. 2024 sur HotelsI got to the hotel to check in and was refused service, the desk clerk was rude and refused to let me check in and then threatened me if I didn't leave the hotel premises. I will never book at this hotel again. After being refused service I was still charged for the room for 2 nights.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
par un voyageur
Do not book.
Publié le 15 sept. 2024 sur HotelsLeft within minutes of arriving. Smelled like smoke, the toilet was not clean, and there bugs in bed.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kaely, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 24 août 2024 sur Hotels
