Ratings based on 649 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024 on Expedia
Very friendly professional service. Would definitely stay again.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're happy you were satisfied with your stay and the friendliness of our staff. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Hotel rooms need updating
Posted Mar. 19, 2024 on HotelsThe hotel is need of updating. The rooms have old worn furniture and we had a hard time getting the tv to work. Will not stay here again.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry to hear you weren't satisfied with your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We have started a full renovation in December to update our entire hotel for our guests. We hope you will consider staying at Homewood Suites in the future to take advantage of our newly renovated hotel. Sincerely, Whitney, Front Desk Manager.
by A traveller
Breakfast was lacking but everything else was fine
Posted Mar. 17, 2024 on HotelsThe hotel was clean(other than the renovation parts). Beds were comfortable and nice room. The worst part was the breakfast. The sausage was good both days but the tator tots one day and potatoes 2nd day were awful. Eggs were ur typical hotel eggs. I was expecting some biscuits with gravy since that’s so easy. It was enough to where I would choose a different hotel! But I put a lot of value in the breakfast.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're happy you were satisfied with your stay. Our breakfast staff works really hard to ensure a variety of items are served each day with a rotating menu with the hopes of satisfying our guests during their stay. I apologize for any inconvenience you experienced at our location. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
New pillows, please!!!!!
Posted Mar. 12, 2024 on HotelsWould’ve been a 5 star had there been better pillows. None of us slept well and all 4 of us agreed it was due to the pillows. Easy fix that would make all the difference. Otherwise, clean with friendly staff and great location.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry you were unsatisfied with the pillows during your stay. We will work towards fixing this issue for our guests. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Posted Mar. 11, 2024 on Expedia
Property was clean and staff was friendly. We stayed in a suite with the kitchenette everything was nice and clean.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're happy you were satisfied with your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller from Benton
Posted Mar. 4, 2024 on Expedia
I didn’t realize they are doing renovations in the lobby, however it didn’t affect the breakfast area in the morning . Breakfast wasn’t great but most “free continental breakfasts” usually aren’t. The room was clean and spacious. I didn’t think the bed was comfortable at all so I didn’t sleep well-matress was too firm for my liking but my daughter slept great and said her bed was fine. Overall a nice place very convenient to UofA, restaurants and whatever you might need. I would definitely stay here again!
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're happy you were satisfied with your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry you were unsatisfied with your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Posted Feb. 27, 2024 on Hotels
Jose was outstanding at the front desk and I assume the night manager. He was very accommodating to my family. I appreciate his efforts very much.
I only have conditions a 3 star rating. That was due to ongoing renovations that were beyond the employees' control and will only increase future experiences in a positive way. We will stay there again in the near future.
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're happy you were satisfied with your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Posted Feb. 26, 2024 on Expedia
I was given a room which had clogged toilet issues long before I got there. After 2 visits with 2 different people with plungers, I finally had to pack up my clothes & move to another room. There is MAJOR construction going on here. It was hugely inconvenient getting around while men are laying tiles. I could not wait in the lobby while my room was getting cleaned. So I was asked to leave & go to the neighboring hotel’s lobby to wait. Arkansas’ hotels did not meet my expectations. Hugely inconvenient!
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry you experienced some issues during your stay. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
by A traveller
Posted Feb. 18, 2024 on Expedia
Property is being remodeled and not great signage related to that so you don’t know where to walk/where to avoid. We checked in, went to suite and toilet was clogged. Called front desk from room.. busy signal. Called from cell phone and got a person. Staff ask “would u like me to send someone up”. Yes, there is only one toilet in room. Guy comes up and wants to just hand me plunger. Had to tell him to go to bathroom to handle. Room is dated and shows singing ware (hence the remodel) but was clean aside from toilet issue and the way the staff responded
Comment from Hotel Management
Apr. 2, 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry you had some issues during your stay. We are in the process of renovating our entire hotel and we hope we can make your next stay enjoyable with our updated rooms. Your feedback is very important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely, Whitney, Front Desk Manager.
