Note fondée sur 844 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Janie,Thank you for staying at the Silver Reef Casino Resort. We appreciate the positive feedback and hope to welcome you back soon.Have a great day.
par un voyageur de MONTICELLO
Publié le 20 sept. 2024
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Phillip,Thank you for staying at the Silver Reef Casino Resort. We appreciate the positive feedback and are glad you enjoyed your stay.Have a great day.
par un voyageur
Publié le 26 août 2024 sur Expedia
needed more of a breakfast menu
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
David,Thank you for staying at the Silver Reef Casino Resort. We are happy to see that you enjoyed your visit. Stay tuned for new breakfast items. Have a great day.
par un voyageur
Publié le 26 août 2024 sur Expedia
I stayed in this property for 3 nights.
House keeping never came. I had to ask the desk the 3rd night for fresh towels.
The hallways smell like urine and always had various debris on them (food, ect)
The front desk staff was friendly and welcoming.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Carrie Lee,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the lack of housekeeping, we have since moved to going back to stayover service. This will no longer be an issue in the future. This is not the standard we strive to uphold. We appreciate your kind words about our front desk staff. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future.
par un voyageur de Surrey
Publié le 25 août 2024 sur Expedia
A nice night at a casino.good entertainment.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Keith,Thank you for staying at the Silver Reef, we appreciate your positive feedback. We're thrilled to hear you had a nice night at our casino and enjoyed the entertainment. Your positive feedback inspires us to continue delivering great experiences for our guests. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Cameron,Thank you for staying at the Silver Reef Casino Resort. We are glad to see that you had a wonderful stay. Come and see us again soon.
par un voyageur
Publié le 24 août 2024 sur Expedia
The staff at the desk were not at all welcoming. Didn’t smile once and I felt like I was intruding on their chit chat. I mentioned that our room smelled like stale smoke and it was old. I was surprised to get a south tower room as we normally stay in the north tower and more than surprised when a dog walked down the hall.No wonder the room was old and tacky.I won’t stay there again.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Miriam,Thank you for your feedback. We regret to hear that you felt unwelcome upon arrival and that our staff did not meet your expectations. We take your concerns about the stale smoke smell and the condition of your room seriously. Additionally, we understand your surprise regarding the south tower room placement and the unexpected presence of a pet. Your experience does not reflect our standards, and we will address these issues with our team to ensure improvements are made. We hope you might reconsider staying with us in the future.
par un voyageur
Even if you’re not a gambler …
Publié le 23 août 2024 sur HotelsGood value. Comfortable bed & room. Friendly, efficient & helpful front desk staff. Really appreciated that there are some adult only pool hours. Brilliant! Decent gym, but it’s inconvenient that you have to go to the front desk, then someone has to go to the gym to open the door for you. We’re not gamblers, but it was still a good place for us.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello,Thank you for staying at the Silver Reef Casino Resort. We're thrilled to hear that you found good value in your stay and enjoyed the comfortable bed and room. Our front desk staff takes pride in being friendly, efficient, and helpful, and we're glad you appreciated the adult-only pool hours. We understand the gym access could be more convenient and will look into improving that process. It's great to know that even if you're not gamblers, you still had a positive experience with us. We hope to welcome you back soon!
par un voyageur
Publié le 22 août 2024 sur Expedia
Was very good
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Richard,Thank you for staying at the Silver Reef Casino Resort. We are pleased to hear you had a great time and look forward to welcoming you back again soon.Have a great day.
par un voyageur
Publié le 22 août 2024 sur Expedia
The property was easy to find. We didn’t take the time to explore the property very much like we had intended. It was a quick stay, but we did enjoy a delicious breakfast down in the River something Cafe. The staff was very kind & informative at the front desk. We easily found our room that was clean and contained a comfortable bed.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Victoria,Thank you for staying at the Silver Reef Casino Resort. We appreciate your positive and detailed feedback. We are elated to hear that you had an amazing time. Come and see us again soon! Have a great day.
