Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2021 sur Hotels
Charmant Riad. Attention: pas d'accès direct en voiture. Conditions particulières dans mons cas en période de COVID: J'étais le seul client mais le service était toujours maintenu. Accueil pas vraiment francophone sur place mais on s'en sort...
Commentaires de Gestion de l’hôtel
31 août 2021 par Karim, Gestion de l’hôtel
Merci Mr David pour votre commentaire. désolé pour l'accueil vu que le couvre feu est à 21h00 et je dois quitter avant. c'est une période exceptionnel pour tous !
par Mathieu de paris
Superbe Ryad !
Publié le 18 févr. 2015 sur HotelsNuit très agréable dans un superbe Ryad rénové avec goût. Un vrai plaisir pour les yeux. SM
Commentaires de Gestion de l’hôtel
17 nov. 2016 par General Manager, Gestion de l’hôtel
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
par Sylvie
Publié le 7 mai 2014 sur Hotels
Commentaires de Gestion de l’hôtel
25 nov. 2016 par General Manager, Gestion de l’hôtel
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
par un voyageur
Publié le 21 févr. 2011 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2016 par General Manager, Gestion de l’hôtel
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.
par un voyageur
Publié le 25 mai 2024 sur Hotels
par un voyageur
Publié le 11 mai 2024 sur Expedia
A horror story, pls avoid: Disgusting bathroom, soiled bathmat, bathtub that has a hollow support, sad-looking thin bath towels, no cleaning service, dingy lighting, no hot water, the list goes on. This riad also gave us the wrong room the first night, and owner did not apologize or see a need to compensate us for the inconvenience. Very puzzled by the good rating. We recommend a no for this riad. In contrast to owner, staff tried to be helpful by packing a breakfast for our early check out and bringing suitcases down - which was thoughtful.
Commentaires de Gestion de l’hôtel
27 mai 2024 par AMAL, Gestion de l’hôtel
first of all, it was the manager not the owner.we owner we are very sorry for this inconvenience.We will ensure that this situation is resolved for good and we will use sanction measures against those responsible for this experiment.we hoped to see you again another time to make you forget this bad idea about our establishmentSincerelyMs. AMAL
par un voyageur
Publié le 30 nov. 2023 sur Expedia
The property lists free parking as an included benefit, but has no such parking to offer. When I asked where to park my vehicle I was told to find a place on the street. That is not free parking. Despite an empty hotel, I was given a room on the fourth floor of a hotel with no elevator, which felt unhelpful. The building is a gem, which is worth seeing as an example of local and period architecture. It is difficult to find and should probably come with arrival instructions.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par AMAL, Gestion de l’hôtel
First of all, thank you very much for choosing our establishment. Then for the 2 points that you listed: firstly, for the room we gave you the room that you reserved yourself which is KANSARA and which is on the 2nd floor and not on the 4th because on the latter there is the terrace restaurant. On the ground floor and 1st floor there are only suites which are much more expensive than the rate you paid on Expedia. And what's more, we can't keep them busy because we often have last minute group reservations from travel agencies.secondly, on our site on expedia, it is clearly mentioned that the parking (as is the case with most Riads) is on the street and it costs 20 dhs per night and without valet, please double check please.Finally, I assume that your stay with us was well spent, thank you and we hope to see you again soon.With all my respectMs. AMAL
par un voyageur de Boston
Publié le 28 mai 2023 sur Expedia
This is an absolutely beautiful property with a lot of charm and exquisite details. The rooms are clean and comfortable with views of the gorgeous indoor atrium. Breakfast is delicious. And the property is located within walking distance of the shops (though it is a maze to walk through so you should get a guide). the staff is very friendly and helpful, though this is not a 24/7 type of place. The property manager is only available during business hours and there is no easy way to find help if you need it. That said, the staff knocks themselves out to be very helpful and treat you like family and I think they keep their eyes out to see if you need help.
The two challenges with this property are (1) getting to it. If you try to come using a red cab, those cabs cannot enter this area of Fes. you will need a private car or another type of taxi service to get you to the property. also, GPS gets mixed up in this area and may direct you to a different property which looks adjacent the but the streets are a maze and it can be difficult. Best to contact the property to get guidance on arrival and departure. and (2) there is no elevator. there are narrow stairs to get to rooms. But the staff help you with your bags. Just tough if you have bad knees. Other than those two details, this property is well worth finding and staying in! Architecture and friendliness you may never experience anywhere else.
Commentaires de Gestion de l’hôtel
21 juin 2023 par adil, Gestion de l’hôtel
thank you so much
par un voyageur
Publié le 15 mai 2023 sur Expedia
This design, location and service at this riad are fantastic. The decoration of the place is beautiful, it is on one of the entrances to the medina, and the people who run it are great.
Highly recommended!
Commentaires de Gestion de l’hôtel
21 juin 2023 par adil, Gestion de l’hôtel
thank you
par un voyageur
Amazing Hotel and Amazing Staff
Publié le 2 mai 2023 sur HotelsThe Riad is beautiful and extremely well managed. The staff is very friendly and try to help you avoiding scams from outside merchants. I would highly recommend this place to anyone interested in Fez. The location is central but has a nearby parking.
Commentaires de Gestion de l’hôtel
3 mai 2023 par AMAL, Gestion de l’hôtel
as owner of the Riad; I am very happy with your opinion and I will be even happier to welcome you soonCordially
