Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,6 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mai 2024 sur Expedia
I booked Annex room that is a modern room with a private swim out pool and upon checkin i was told the room is leaking water feom the shower and im being upgraded to a villa. It took 2 hrs after 2pm checkin to get an outdated old villa which has spiral stairs and isn't safe for kids. My daughter got injured minutes after getting the room and nothing worked in the villa, the phone, toilet and sinks all didn’t work. I had to go to feont desk again to complain and advise them this was a unsafe and outdated villa. They finally agreed to give me the annex room and its not even a part of the resort, so getting to buffet for breakfast/lunch/dinner is a drive to the main resort. Please be cautious of booking this hotel as nothing has been thought out and the staff doesn't speak any english which makes it harder to communicate with them.
Commentaires de Gestion de l’hôtel
30 mai 2024 par Esra Sevinc, Gestion de l’hôtel
Dear Fahareen,Thank you for sharing your thoughts on your last stay at our hotel.We are very sorry that we temporarily accommodated you in our villa due to a technical problem on the night you checked in. The next day, you continued your stay in the room you had booked, that is, in the annex section of our hotel with private pool and swim-up rooms. We are also very sorry that you were misinformed during the reservation.We would like to state that we will do our best to make up for the deficiencies and provide our guests with a comfortable accommodation experience. Hope to welcoming you near future.Kind regards.Orka World Hotel & Aquapark Guest Relations Team.
par un voyageur
Publié le 28 mai 2023 sur Hotels
par un voyageur de Ipswich Suffolk.
Publié le 26 sept. 2019 sur Expedia
We had a nice stay at the Orka club hotel. It was not as nice as we thought it would be. Our room was fine & cleaned every day.
The bit we did not liked, was the hard sell at breakfast time.
Some days we had 4 people trying to sell us the evening meal & entertainment. At 110 lira each, we thought it was a bit to much.
It was the same, when you went for a sauna. The hard sell came out again trying to get you to buy a massage or Turkish bath. Apart from that we enjoyed our stay at the Orka hotel.
par un voyageur
Publié le 21 août 2019 sur Expedia
par un voyageur
Otel guzel isletme berbat!
Publié le 9 juin 2019 sur HotelsResepsiyondaki bayanin hicbirseyden haberi yoktu asla yardimci olmuyorlardi sonradan anladik ki Turk misafirleri istemedikleri icin o kadar ilgisiz ve sacmasapan davraniyorlar. Facility cok guzel ancak isletmesi berbat. Hic kusura bakmasinlar ama oyle, odayi saat 3 den once veremediler ve 3 aile idik 3 ayri odada. Ustumuzu nerde degiselim dedik hamamda dediler hamam aradik gonderdikleri yerde megerse hamam yokmus ki otelde !!! O kadar habersizler sonra wc ye gonderdiler 3 aile wc de nasil giyinelim dedik? neyse kendimiz havuzun katinda bulduk. Kisacasi tam bir kaos asla gelmeyin bu isletmeye sefil olursunuz paranizla
par un voyageur
Очень спокойный отдых!
Publié le 1 oct. 2018 sur HotelsВ целом отель понравился. Большая ухоженная территория. много бассейнов. У нас был anex building. По прибытии нам предложили апартаменты от Orka в другом месте, с извозом на завтрак-ужин, но почему-то все же отвезли нас в anex, без всякого предупреждения, а мы сидели- ждали. Это тоже не рядом с ресепшн, а находится возле отеля AES, на завтрак-ужин идти минут 10 медленным шагом. Еда в отеле вполне приемлемая, но лично мне было мало салатов, но есть помидоры, огурцы и зелень! Много сладостей и фруктов на ужин. На завтрак шеф-повар делает омлет, блины и глазунью. В общем, можно наесться, но в том же AES отеле питание было намного шикарнее, и цена ниже. Что касается номера: он небольшой, не 18 м2, как заявлено в описании, а максимум 12-14. Есть просторный балкончик. У нас номер был на нулевом уровне и выходил на задний садик с пальмами и пр., очень мило и спокойно, но влажновато, так как полотенце за ночь не высыхало! Номера первого и второго этажа выходят на бассейн. У бассейна очень приятно днем полежать, так спокойно и красиво и народу мало. Кстати, у отеля нет извоза на пляж, что очень плохо для отеля такого класса - в том же AES мы наблюдали как туристы грузились в большой автобус со всеми своими пляжными принадлежностями. Здесь придется добираться до пляжа самостоятельно на долмуше, цена сейчас 4,25 лир. Остановка долмуша прямо возле отеля, но от anex придется пройтись в горку метров 200. Анимация в отеле была очень ненавязчивая, мы ее не заметили вообще! Wi-Fi в anex нет!!
Commentaires de Gestion de l’hôtel
8 janv. 2019 par Guest Relations, Gestion de l’hôtel
спасибо за ваши ценные комментарии
управление
par un voyageur
Publié le 27 sept. 2018 sur Hotels
Been many times to this hotel so slightly biased as always an enjoyable stay and nothing too much trouble for all the staff there. Excellent variety of food & of a high standard. Excellent location as easy access between 2 local towns and dolmus (local buses) stop right outside the hotel so no need for taxis. Choice of 3 pools, two quiet & one with a shute to entertain children. Sunbeds need to be replaced as quite a few damaged but plenty available. Wi-Fi a bit hit and miss in some areas.
Commentaires de Gestion de l’hôtel
5 oct. 2018 par Guest Relations, Gestion de l’hôtel
Thank you for choosing Orka Club Hotel & Villas. We are glad that you enjoyed your stay with us. Looking forward to seeing and serving you again soon. Thank you.
par un voyageur
Average hotel.
Publié le 28 août 2018 sur HotelsOkay hotel, slightly old furniture, we was placed in the annex which wasn't located on the main site, you had to drive there. Overall was okay for a one night stay.
Commentaires de Gestion de l’hôtel
5 oct. 2018 par Guest Relations, Gestion de l’hôtel
Dear Guests
Thank you for choosing Orka Club Hotel & Villas.. We will raise the issues you mentioned with our Management so that we can make neccessary improvements. We are always here to make sure you have everything you need during your holiday. We would love to see you back again for your next holiday. Looking forward to seeing and serving you soon. Thank you
par un voyageur
Publié le 11 août 2018 sur Expedia
Villa is not cleaned on daily basis. They toke the pillow covers when we asked them to someone to clean and did not replace them even when we asked for ones. No internet in villa as stated in the advertised at expedia and they can not offer it which is a big disappointment and
Commentaires de Gestion de l’hôtel
5 oct. 2018 par Guest Relations, Gestion de l’hôtel
Dear Guests
Thank you for choosing Orka Club Hotel & Villas.. We will raise the issues you mentioned with our Management so that we can make neccessary improvements. We are always here to make sure you have everything you need during your holiday. We would love to see you back again for your next holiday. Looking forward to seeing and serving you soon. Thank you
par un voyageur de flintshire
Hotel was disappointing
Publié le 22 juill. 2018 sur ExpediaThe room we stayed in was not attached to the hotel and was about half a mile from reception.
The room was average with graffiti on the tv screen, the flush was broken on the toilet and other general wear and tear left un repaired.
Average hotel. Many nicer options out there.
