Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The description of this house is not accurate. It is a SHARED house, split into 4. You very much notice the other people staying. We did have 2 big issues, that did get a tiny bit of attention but did not get resolved. The first night we were there, it was 80 degrees in the house (in winter), and the thermostat was set at 60. We could not control the heat at all and ended up sleeping with windows open. Property management said they were sending someone out, not sure if that happened as we were gone for several hours in the morning. When we got back though, the heat was just not working at all. We never got it to turn back on the whole time. Luckily, there was a gas fireplace that we turned on that heated that area of the house. We had booked this place because my kids really wanted a hot tub. The hot tub is on the other side of the property and was shared - would have been nice to know that. We did not know that the hot tub had some issues, and was out of commission entirely. Management apologized, but really we would not have stayed here had I known that. They did offer a partial refund, but as soon as we checked out the communication stopped and I have not heard from them now, 2 days later.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Fife Lake Retreat, Gestion de l’hôtel
Hi Andrea, we are really bummed about this review. When you first reached out about the heat being at 77, we did have our staff member go over to the unit the next morning to assess, and this was relayed to you. She saw no issues, and you had relayed to us that you turned the heat off. We continued to work with you throughout your stay and offered alternatives. In regard to the hot tub, the listing states that it is indeed shared. Unfortunately, we had an accident that was out of our control so it is out of commission. We can only assume this poor review is in retaliation of not issuing a partial refund in the timeframe that you expected.
par un voyageur
Publié le 18 juin 2023 sur Expedia
Good location. Responsive staff
Commentaires de Gestion de l’hôtel
9 août 2023 par Mitten Housing, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Danielle. We'd love to host you again in the future. Have a great day!
par un voyageur
Publié le 29 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2022 par Mitten Housing , Gestion de l’hôtel
Diane, Thank you for your review! We would love to host you in the future.
par un voyageur
Publié le 16 sept. 2022 sur Hotels
Gorgeous little place,
Commentaires de Gestion de l’hôtel
27 oct. 2022 par Mitten Housing , Gestion de l’hôtel
Thank you for your review! We would love to host you again in the future.
par un voyageur
Good place to stay but more for younger crowd
Publié le 25 juill. 2022 sur HotelsA Nice place to stay though not our usual type of place. Definitely more of a friends/ younger family weekend place than older family place. Amenities were very nice and was very useful to have a stocked spice rack. View was amazing and was nice to come back to from a family memorial we were attending.
Commentaires de Gestion de l’hôtel
9 août 2023 par Mitten Housing, Gestion de l’hôtel
Thanks for the review! We're do glad you enjoyed your stay. Thanks for being a great guest. We'd love to host you again.
