Note fondée sur 721 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Parfait pour dépanner , halte sommeil sur un voyage. On voit que notre chambre a êtes rafraichi y a quelques temps mais certains elements sont peu passable ( salles de bain). Draps propres, coin cuisine pratique pour ceux qui en aurait besoin. Sanitaire pas totalement clean a notre arrivee : traces inconnues sur notre plan de lavabo.
Le coin café du matin est tres relatif mais passable. Employé a changé la bombonne de café a notre demande (vide) mais n a pas refais son reassort (paniers gateaux vides) , ni nettoyé le plan de service : plein de gruau.....
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeanick, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2023 sur Hotels
Recommandé
pour Famillespar Michel de Mirabel
Nous y allons souvent
Publié le 1 janv. 2014 sur ExpediaHotel bien situé. Chambre studio avec tous les faciliter pour faire a manger. Près du resto 87 dinner très bien.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Not what was pictured. Property is older. Police were there a few times for patrons. Room next to us smelled of dog feces and urine which could be smelled in our room.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Tracy,Thank you for being so specific in your evaluation of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
par un voyageur de Ashland
Publié le 30 sept. 2024 sur Expedia
Halls smelled of smoke, weed, and strong chemicals trying to cover them up. There appear to be semi-permanent residents staying here who camp out at the exit and chain smoke all day and night. Keys kept demagnetizing and rooms aren't equipped with kitchen supplies. They say to ask for them...when we did, they did not have forks/knives available. Staff was friendly and tried to help, but mainly seemed sheepishly apologetic for problems they couldn't really fix.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tyler, Thank you for sharing your concerns with us. We sincerely apologize for the unpleasant odors and the issues you experienced with your keys and kitchen supplies. Your comfort and satisfaction are important to us, and we are actively working to address these matters. While we appreciate your understanding of our staff's efforts, we recognize the need to improve our facilities. We hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The hotel just needs a good overhaul. It was dingy, dirty, smelly and tired.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ana, Thank you for your feedback. We are sorry to know that your stay did not meet your expectations, and we truly regret the issues you encountered with the hotel's condition. We understand how important it is for our guests to feel comfortable, and we are committed to providing a clean, fresh, and welcoming environment. Your comments regarding the overall cleanliness and upkeep of the property are concerning, and we are taking them seriously. To address these issues, we are currently reviewing our maintenance and housekeeping protocols. We appreciate your remarks and would love the opportunity to make things right. We hope you'll consider staying with us again in the future, as we aim to enhance the quality of our guest experience. Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It was pleasant and easy. Good laundry facilities.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
My room was not ready when I got there and they didn’t have time to clean it so I went elsewhere
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kristina, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room not being ready upon arrival. This is not the level of service we aim to provide, and we understand your frustration. We are addressing this issue with our team to prevent it from happening in the future. Your satisfaction is important to us, and we hope you'll consider giving us another chance. We would love to welcome you back for a better experience.Sincerely,Hotel Management
par un voyageur de Niagara Falls
Publié le 15 sept. 2024 sur Expedia
The room was nice. But the smells in the hallway and trash bags sitting there for over 24 hours. The fan in bathroom didn’t work. There was a fire alarm going off all night. Called front desk at 4am and the lady hung up on us. Called back and she was rude and said we know. Very hard to sleep with beeping all night long. Just felt very run down.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear William, Thank you for your feedback. We sincerely apologize for the unpleasant hallway odors, trash buildup, and the malfunctioning bathroom fan. The fire alarm issue and the rudeness experienced at the front desk are concerning, and we will address this with our team to prevent it from happening again. Your comfort and satisfaction are important to us, and we are working to improve these aspects. We hope to welcome you back for a much better stay in the future!Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Hotels
