Note fondée sur 310 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Le petit déjeuner n’est pas bon
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello carolina, We appreciate your feedback regarding the breakfast experience during your stay. Our team is dedicated to providing a variety of options to suit all tastes, and we regret that we did not meet your expectations on this occasion. Your comments will be shared with the relevant departments for their review and future improvements. Thank you for bringing this to our attention.
par un voyageur de Lévis
Publié le 24 juin 2023 sur Expedia
Great quiet place
Commentaires de Gestion de l’hôtel
25 juin 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kevin,We're glad to hear that you had a great and quiet stay with us! Thank you for your positive feedback. We strive to provide a peaceful and comfortable environment for our guests, and we're delighted that you enjoyed your time at our hotel. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 12 juin 2023 sur Expedia
Moyen,
Commentaires de Gestion de l’hôtel
13 juin 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Alicia,Thank you for your rating! We appreciate your feedback and are glad to hear that your experience with us was positive overall. We strive to provide excellent service and amenities to our guests. We value your input and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel, and we look forward to welcoming you back.
par un voyageur
Beau séjour
Publié le 3 avr. 2023 sur HotelsAccueil très chaleureuse.
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Manager, Gestion de l’hôtel
Hi Jean-pierre,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back
par un voyageur
Publié le 22 oct. 2024 sur Expedia
TELL PEOPLE WHAT TO ACTUALLY EXPECT INSTEAD OF SCAMMING PEOPLE. REFUND PEOPLE IMMEDIATELY, NOT 7 TO 10 DAYS
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Deshon,Thank you for your feedback regarding your recent stay with us. We understand that you were unhappy and sought an immediate refund, and we sincerely apologize for any frustration this has caused. While we aim to process all refund requests as quickly as possible, the 7 to 10-day timeframe is standard and largely depends on our system and the bank's processing times. We strive to maintain transparency in our pricing and services, ensuring guests know what to expect during their stay. Your insights help us improve, and we appreciate you bringing this to our attention.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The around the clock smell of marijuana in the rooms, hallways, and everywhere in the hotel was horrible, loud parties constantly.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Marc,Thank you for sharing your feedback. We sincerely apologize for your experience and understand how disruptive an unpleasant smell and noise can be. While we inform guests about our non-smoking policy, some individuals unfortunately refuse to adhere to these guidelines, which can lead to odors permeating the hallways. This makes it difficult to identify the source, and we recognize the impact this has on your stay. Your concerns are important to us, and we appreciate your input as we continue to improve our services and ensure a better experience for future guests.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello suzanne, We appreciate you staying with us and hope you had an enjoyable visit. Please contact us directly if there is anything specific we can improve to enhance your experience in the future.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Close to events
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Timothy, We are pleased to hear that you found our hotel to be conveniently located near events. We strive to offer a prime location for our guests to easily access nearby attractions. Thank you for sharing your experience with us. Your feedback is valuable in helping us provide the best stay possible for all our guests.
par un voyageur de Oceanside
Publié le 19 oct. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Carlos,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Dayanna,We are delighted to hear that you enjoyed your stay at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.
