Note fondée sur 556 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mars 2024 sur Expedia
Hotel relativement bien situé près du historic downtown. Attention, la localisation sur Google Map ne vous amène pas à la bonne place. L'établissement est propre, la salle de bain est entierement rénovée mais notre matelas était en fin de vie et bon pour la poubelle. Les oreillers aussi étaient de mauvaises qualité. Nous avons été dérangé par la musique très forte du voisin et heureusement, le préposé à l'accueil a fait en sorte que le problème se règle rapidement sans hésiter. Pour ce qui est du choix au petit-déjeuner, c'est nettement en bas de tout ce que j'ai vu ailleurs (seulement pain, bagel, yogourt et quelques fruits).
Commentaires de Gestion de l’hôtel
15 mars 2024 par Anna, Gestion de l’hôtel
Bonjour Frédéric,Merci d'avoir pris le temps de partager vos commentaires avec nous ici au Days Inn by Wyndham Flagstaff I-40. Nous apprécions que vous ayez porté cela à notre attention et nous nous excusons pour le séjour insatisfaisant en ce qui concerne les lits, les voisins bruyants et le manque de produits pour le petit-déjeuner. Chez Days Inn by Wyndham, notre objectif est de fournir une expérience confortable et pratique à tous nos clients. Nous prévoyons d'améliorer notre petit-déjeuner continental dès que possible et de nouveaux meubles sont en route. Nous espérons restaurer votre confiance en nous et vous accueillir à nouveau lorsque vos voyages vous amèneront à Flagstaff. N'hésitez pas à appeler nos agents de la réception et ils vous aideront à personnaliser une réservation pour répondre à vos besoins et attentes. D’ici là, nous vous souhaitons un bon voyage et une merveilleuse semaine à venir.
par un voyageur
Publié le 26 août 2024 sur Expedia
Be aware staying here that security is heavily lacking. A man tried to get into my daughters room for 4 hours in the early morning hours. No key lock on doors after hours so anyone can come in the back door. Would not stay again because security issues.
Commentaires de Gestion de l’hôtel
26 août 2024 par Mary , Gestion de l’hôtel
Hello Lynn, Thank you for bringing this serious concern to our attention. I am deeply sorry to hear about the security issue you experienced during your stay. Please accept my sincerest apologies for the distress this situation caused you and your family. We take security very seriously and are committed to ensuring the safety of our guests. I will be addressing this matter with our management team immediately to review and enhance our security measures. Your feedback is crucial in helping us improve and prevent such incidents in the future. We understand your decision not to return, but if you would like to discuss this matter further or if there's anything we can do to address your concerns, please don’t hesitate to reach out to us. Thank you again for your feedback.
par un voyageur
Publié le 26 août 2024 sur Hotels
The only thing that was a problem was other guests next to my room were noisy, especially when you are trying to sleep!! Not the hotels fault!
Commentaires de Gestion de l’hôtel
26 août 2024 par Mary, Gestion de l’hôtel
Hello Geraldine, Thank you for sharing your experience with us. While I'm glad to hear that you had an overall positive stay, I’m sorry to learn that your rest was disturbed by noise from neighboring guests. We understand how important a peaceful night’s sleep is, and I apologize for the inconvenience you encountered. Even though, as you mentioned, the noise wasn't directly within our control, we want all our guests to have a comfortable and restful stay. In the future, please don't hesitate to reach out to our front desk team if you experience any disturbances—we’re always here to help and can often address noise issues promptly. We hope to have the pleasure of welcoming you back and providing you with a more restful experience on your next visit.
par un voyageur
Publié le 26 août 2024 sur Hotels
Found this hotel great!! Very nice people running it, respectfull of their guests! The only thing they lacked was having a full breakfast: eggs, a must!!
Commentaires de Gestion de l’hôtel
26 août 2024 par Mary, Gestion de l’hôtel
Hello Geraldine, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel great and that our team made a positive impression on you. Respecting and caring for our guests is something we take pride in, so it's wonderful to know that it came through during your stay. We appreciate your feedback regarding breakfast. While we aim to offer a satisfying start to the day, we understand how important a full breakfast, including eggs, can be. We'll certainly take your suggestion into consideration as we continue to look for ways to enhance our offerings. We hope to have the pleasure of welcoming you back to our hotel the next time you’re in Flagstaff. Thank you again for your valuable input and for choosing to stay with us.
par un voyageur de SOUTH BEND
Publié le 25 août 2024 sur Expedia
Clean and well kept.
Commentaires de Gestion de l’hôtel
26 août 2024 par Mary, Gestion de l’hôtel
Hello Lisa, Thank you for your kind words! We’re delighted to hear that you found our hotel clean and well-kept. Maintaining a high standard of cleanliness and comfort is very important to us, and it’s great to know that it made a positive impact on your stay. We look forward to welcoming you back on your next visit to Flagstaff.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Mary, Gestion de l’hôtel
Hello Tanya, Thank you for sharing your experience with us. We’re thrilled to know that your stay was perfect and that we could meet your expectations. Your feedback is incredibly encouraging to our entire team, as we strive to provide an exceptional experience for all our guests. We can’t wait to welcome you back for another great stay the next time you’re in Flagstaff.
par un voyageur
Publié le 25 août 2024 sur Expedia
The refrigerator kept us up all night. It made an awful noise.
The bed was probably the best we have ever slept on at any hotel. Same goes for the incredible shower. The room was extremely clean. Construction is happening so be aware of that also. The hotel tho was very quiet. We diid hear twice at night ppl very loud. Didn’t eat breakfast but it was very nicely presented.
8/10
The refrigerator was the most upsetting part as it kept us awake.
Commentaires de Gestion de l’hôtel
25 août 2024 par Anna C., Gestion de l’hôtel
Dear Lisa,Thank you for sharing your experience and for giving us an 8/10 rating. We're thrilled to hear that you found our bed to be one of the best you've ever slept on and that the shower exceeded your expectations. It's also wonderful to know that the room's cleanliness and the overall quiet atmosphere of the hotel contributed to a positive stay.However, we sincerely apologize for the disturbance caused by the refrigerator in your room. We understand how important a good night's sleep is, and we're sorry that this issue impacted your rest. Please know that we will address this concern to ensure it doesn't affect future guests.We're also glad that the breakfast presentation met your expectations, even though you didn't have a chance to try it. As for the ongoing construction, we appreciate your understanding and patience as we work to enhance our facilities.Thank you again for your valuable feedback. We hope to welcome you back in the future and provide an even better experience.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Anna C., Gestion de l’hôtel
Dear Pamela,Thank you so much for giving us a perfect 10/10 rating! We’re thrilled to hear that your experience at Days Inn by Wyndham Flagstaff I-40 met your expectations. Your positive feedback is greatly appreciated and motivates our team to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back on your next visit to Flagstaff. If there’s anything we can do to make your stay even more enjoyable, please don’t hesitate to let us know.Safe travels, and thank you again for choosing to stay with us!
par un voyageur
Publié le 23 août 2024 sur Hotels
Really nice and clean. For the great price you’d think it would have been dumpy but not in the least bit. Great location with lots around.
Commentaires de Gestion de l’hôtel
24 août 2024 par Anna C., Gestion de l’hôtel
Dear Jon,Thank you for sharing your wonderful review! We're delighted to hear that you found our property to be both nice and clean, especially considering the value you received for the price. Our team takes great pride in maintaining a high standard of cleanliness and providing an excellent guest experience. We're also pleased that our convenient location added to your stay. We look forward to welcoming you back in the future!
par un voyageur
Re-modeling
Publié le 23 août 2024 sur HotelsOverall it good. Clean looks like they have done alot of remodeling. Shower had great wayer pressure and very hot. They had a basic breakfast good for being on the run. coffee was good just mightof been nice to offer coffee in the rooms instead of going to the lobby. Also there wasn't enough outlets to charge the phones and the watches.4 people with 2 items each. Also with 3 girls getting ready would have been nice to have maybe another mirror somewhere. Then there was only a office chair in the room. It would be nice to sit somewhere instead of in the bed. Over-all nice
Commentaires de Gestion de l’hôtel
23 août 2024 par Anna C., Gestion de l’hôtel
Dear Deborah,Thank you so much for your fantastic review and for giving us a perfect score! I'm thrilled to hear that you had an overall positive experience and found our hotel clean and well-maintained, especially with the recent remodeling. It's great to know that you enjoyed the hot shower with great water pressure and that our basic breakfast was convenient for your needs.I appreciate your feedback on the coffee and the outlets. We’re always looking for ways to improve our guests' experience, and your suggestions are valuable. I can certainly understand how having more outlets and an additional mirror would be helpful, especially when traveling with a group. We're continually working on enhancing our rooms to make sure they meet the needs of all our guests.Thank you also for pointing out the seating situation. We will take this into consideration as we continue to upgrade our rooms. Your comfort is important to us, and we want to ensure that our rooms are as accommodating as possible.Again, thank you for your kind words and thoughtful suggestions. We look forward to welcoming you back for another great stay at Days Inn by Wyndham Flagstaff I-40!
